It is refreshing to see a bank this devoted to customer service. I have my personal and business accounts here. They always welcome me by name. If there has ever been a problem they actually call me on the phone to talk about it. I couldn't be happier.
I have a loan with Bank of the West and in trying to reach someone in Customer Service I had to call 6, count 'em 6 different phone numbers before I (supposedly) reached the right person...and of course she was out of the office for the day so who knows, she might still be the wrong person. I have never seen such incompetence at such a large bank and quite frankly I'm suprised they are still in business.
Piss poor customer service, nearly non-existent. Online activity only goes back 120 days. If you need statements, they won't have it in pdf. format or any format. They will charge you $8 per statement if you need the hard copy. This company is outdated in technology yet updated with inflation. Stay far away from their Rewards credit card.