B+ MyBankTracker Rating

Bank of the West

About Bank of the West

Founded in 1874, Bank of the West originates commercial, small business and consumer loans and leases, as well as providing a range of other individual and commercial deposit, banking, trust and investment products. Bank of the West offers deposit accounts, credit cards, insurance, investment products, trust services, and financial planning.

Bank of the West logo

MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful Bank of the West Bank Customer Reviews

  • LB
    Reviewed By lisa b. Dec 5, 2013

    Extremely Poor Customer Service and Allowing Fraudulent Activity

    Several Months ago I deposited a check in my account from Westerra Credit Union. It was in the amount of $7,000 and was drawn to fix my grandmothers sewer line which had collapsed. After I deposited it they informed me the funds would be available in 10 business days. Huh? I've been banking here for several years, never a bounced check or overdraft and my funds are always available the next day. Michael the Manager sneers at me and says, "well with what you keep in your account, I can't do much for you." I guess I'm too small time for him to even pick up the phone and call the credit union to verify. His own customer service manager thought it was idiocy so she fixed it and I stayed.

    In September two charges appeared on my account that I did not make. I filed a fraudulent claim and now after three months they tell me that they are not going to help me and I need to take it up with the website that charged me. Of course this is well past the time I can dispute it with the website so I will be reporting them to the FDIC. That $70 will be the last of my money they get.
    Do not bank with them!

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  • MC
    Reviewed By Mary C. Feb 6, 2014

    I have a car loan with Bank of the West

    The customer service at Bank of the West is poor to say the least. The agents, IF you can understand what they are saying, do not do what they're supposed to do. I have been waiting for a letter to be faxed to my local DMV from Bank of the West for days now. This has been holding up registering my car. The letter was correcting their address. The original letter that was included with the title of my car to the DMV had the WRONG address on it. You would think whoever wrote the letter would type the correct mailing address of their institution. Instead, they put the title release department's address. Trying to get this rectified is a nightmare! Also, I've had my car loan with them since 2009. They have my middle initial wrong. I have asked them to change it for about a year with no luck. I have stopped trying.
    Dealing with them is frustrating. The managers are no better. They're rude and unhelpful. I will be glad when the car is paid off and I don't have to deal with them anymore.

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  • D
    Reviewed By dj9281 May 18, 2014

    Worst financial institution we've experienced

    I could go on for hours on how bad this place is, but there's literally been nothing positive they've done with our loan experience. Impossible to reach online, unhelpful, refuse to honor requests for basic customer service, we can never login to check our balance, etc, etc. We will never have anything to do with this place once our loan is paid off.

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
  • Return Deposit N/A 0
  • Domestic Wire Transfer (Outbound) N/A 0
  • Domestic Wire Transfer (Inbound) N/A 0
  • Non-Bank ATM N/A