Bank Report Card
Overall Rating
About Bank of the West
Founded in 1874, Bank of the West originates commercial, small business and consumer loans and leases, as well as providing a range of other individual and commercial deposit, banking, trust and investment products. Bank of the West offers deposit accounts, credit cards, insurance, investment products, trust services, and financial planning.
Customer Service Number
1800-488-2265
Average Customer Reviews2 out of 5 marks for 65 reviews |
Poor |
|
Bank Financial HealthTexas Ratio |
Good |
|
Bank FeesAccording to National Average |
Fair |
|
Interest RatesAccording to National Average |
Fair |
|
Number of LocationsAccording to National Average |
Fair |
|
Mobile Bank ServicesMobile access (iPhone, Android or Website) |
Good |
Bank of the West Fees & Rates
-
Type Fee National average Monthly Inactivity N/A $6 Non-Sufficient Fund (Overdraft) $35 $30 Stop Payment item $35 $27 Return Deposit $35 $16 Domestic Wire Transfer (Outbound) N/A $22 Domestic Wire Transfer (Inbound) N/A $8 Non-Bank ATM $2 $1
Most Helpful Customer Reviews
Tom M reviewed Bank of the West
Nov 25th 2010 - updated: Dec 27th 2011
5 out of 5 marks
“The best Bank!”
It is refreshing to see a bank this devoted to customer service. I have my personal and business accounts here. They always welcome me by name. If there has ever been a problem they actually call me on the phone to talk about it. I couldn't be happier.
MichaelJH reviewed Bank of the West
Dec 1st 2011 - updated: Jan 21st 2012
2 out of 5 marks
“Incompetence of the highest order!”
I have a loan with Bank of the West and in trying to reach someone in Customer Service I had to call 6, count 'em 6 different phone numbers before I (supposedly) reached the right person...and of course she was out of the office for the day so who knows, she might still be the wrong person. I have never seen such incompetence at such a large bank and quite frankly I'm suprised they are still in business.
Thermo C reviewed Bank of the West
Dec 13th 2011 - updated: Jan 21st 2012
1 out of 5 marks
“Bank of the West Rewards Credit Card”
Piss poor customer service, nearly non-existent. Online activity only goes back 120 days. If you need statements, they won't have it in pdf. format or any format. They will charge you $8 per statement if you need the hard copy. This company is outdated in technology yet updated with inflation. Stay far away from their Rewards credit card.
See all 65 customer reviews »
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