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Bank of the West Report Card

Overall rating score 46%
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Bank of the West Latest Customer Reviews

MaryCMetzler's Profile Image

Reviewed by MaryCMetzler

Feb 6th 2014

1 out of 5 marks

I have a car loan with Bank of the West

The customer service at Bank of the West is poor to say the least. The agents, IF you can understand what they are saying, do not do what they're supposed to do. I have been waiting for a letter to be faxed to my local DMV from Bank of the West for days now. This has been holding up registering my car. The letter was correcting their address. The original letter that was included with the title of my car to the DMV had the WRONG address on it. You would think whoever wrote the letter would type the correct mailing address of their institution. Instead, they put the title release department's address. Trying to get this rectified is a nightmare! Also, I've had my car loan with them since 2009. They have my middle initial wrong. I have asked them to change it for about a year with no luck. I have stopped trying.

Dealing with them is frustrating. The managers are no better. They're rude and unhelpful. I will be glad when the car is paid off and I don't have to deal with them anymore.

Is this review helpful? ▲ Yes 2 ▼ No 0

ikeclaton's Profile Image

Reviewed by ikeclaton

Feb 4th 2014

2 out of 5 marks

Sorry customer service

The Bank Manager called me to try to sell products to me and she talked over me the whole time. Sad because our farm does a lot of business in Mabel MN but not with that bank any more.

Is this review helpful? ▲ Yes 3 ▼ No 0

christian's Profile Image

Reviewed by christian

Jan 28th 2014

1 out of 5 marks



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Robyn's Profile Image

Reviewed by Robyn

Jan 21st 2014

2 out of 5 marks


At my branch in Lake Tahoe the customer service has always been good, which was nice. I was relatively indifferent otherwise UNTIL they first changed my free checking account to an "easy checking" =more fees! That upset me. Then, I signed up for "debit card overdraft protection" which was vaguely described online and sounded like--overdraft protection. Which it is not! $175 in fees for 2 days of overdraft! My savings account was not touched at all...I called my local branch and talked with a representative who offered to talk to her manager about possibly reversing one of the fees for me. I am still closing both of my accounts and moving to a smaller, more local bank, and on principle would not recommend banking here.

Is this review helpful? ▲ Yes 1 ▼ No 0

TamaraLemmon's Profile Image

Reviewed by TamaraLemmon

Jan 15th 2014

1 out of 5 marks


Deliberately holding deposits so payments bounce then posting deposits!

Is this review helpful? ▲ Yes 1 ▼ No 0

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