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Bank of the West Customer Review

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Gabriel's Profile Image

1 out of 5 marks

Reviewed by Gabriel

Feb 11th 2013

Horrible - Sba Fraud

Dealing with bank of the west was a unique experience. It has to be the worst collection of customer service experiences ever. We dealt with a vice president named dana white - i cannot image a worse representative for a company. She lied and cheated and stole - very dishonest. I highly advise anyone to use any other bank. To actually take the time to write a review means the experience is very bad - just look at all the bad reviews for bank of the west - that means something...

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Other Bank of the West Reviews

WCMbanktracker's Profile Image

Reviewed by WCMbanktracker

Jul 3rd 2014

3 out of 5 marks

Moving my accounts

I have been with Bank of the West for about two years now and have never really had any problems with them - financially - but I am really, really tired of the super clunky online aspects of the bank.

My biggest complaint is that BotW seems to give the computers weekends and holidays off... Anything I do Friday will not show up in their systems until Tuesday, and if there is a bank holiday in there things could take a week to show up.

So while I was 'grin and bear it' with the super-slow processing, I was willing to overlook it for convenience - my local branch is across the parking lot from where I work. But now with BNP Paribas (the French bank that owns BotW) getting hit is a nine billion dollar fine for helping places like Iran do financial work in US dollars, I think it is time to move on.

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astondoc's Profile Image

Reviewed by astondoc

Apr 18th 2014

1 out of 5 marks

They used to be a great bank -- now they just suck.

I have been with Bank of the West for over 15 years, the Walnut Creek branch people are great -- the Los Gatos branch is nice. The company itself has become horrific on charges fees, ones that you have never heard of before, and arbitrary. The Santa Cruz branch even tried to charge my wife $5 to cash one of my checks. I have been with them back when they were Central Bank, and were a nice small local bank. Now they have grown way to big, and just try to suck money out of you. Buy and spend local. I have moved all my accounts to a Local Credit Union.

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