Overall Rating

MyBankTracker rated Bank of the West based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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Bank of the West Customer Review

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Gabriel's Profile Image

1 out of 5 marks

Reviewed by Gabriel

Feb 11th 2013

Horrible - Sba Fraud

Dealing with bank of the west was a unique experience. It has to be the worst collection of customer service experiences ever. We dealt with a vice president named dana white - i cannot image a worse representative for a company. She lied and cheated and stole - very dishonest. I highly advise anyone to use any other bank. To actually take the time to write a review means the experience is very bad - just look at all the bad reviews for bank of the west - that means something...

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Other Bank of the West Reviews

lokii's Profile Image

Reviewed by lokii

Feb 25th 2015

1 out of 5 marks

No.

Came in for quarters and tried to make friendly light small talk about the weather. The woman that assisted me was very rude and sarcastic. Extremely uunprofessional! Will be telling everyone i know to avoid this location. Very disrespectful. I work in customer service too and i would never be so sarcastic or rude to a customer.

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T_Wade's Profile Image

Reviewed by T_Wade

Feb 24th 2015

1 out of 5 marks

Horrible Customer Service

I do not bank with bank of the west. I have a loan through them for a vehicle purchase that was negotiated by a third party. I have never had a need to call in for assistance until today since i put my account on auto pay. I merely called for one piece of information. 1st complaint hold time was extremely long. 2nd the customer service agent was unfriendly and rude. Hopefully i can find a new loan service provider and take my business and dollars elsewhere. Tw

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