Dealing with bank of the west was a unique experience. It has to be the worst collection of customer service experiences ever. We dealt with a vice president named dana white - i cannot image a worse representative for a company. She lied and cheated and stole - very dishonest. I highly advise anyone to use any other bank. To actually take the time to write a review means the experience is very bad - just look at all the bad reviews for bank of the west - that means something...
It is refreshing to see a bank this devoted to customer service. I have my personal and business accounts here. They always welcome me by name. If there has ever been a problem they actually call me on the phone to talk about it. I couldn't be happier.
The customer service at Bank of the West is poor to say the least. The agents, IF you can understand what they are saying, do not do what they're supposed to do. I have been waiting for a letter to be faxed to my local DMV from Bank of the West for days now. This has been holding up registering my car. The letter was correcting their address. The original letter that was included with the title of my car to the DMV had the WRONG address on it. You would think whoever wrote the letter would type the correct mailing address of their institution. Instead, they put the title release department's address. Trying to get this rectified is a nightmare! Also, I've had my car loan with them since 2009. They have my middle initial wrong. I have asked them to change it for about a year with no luck. I have stopped trying.
Dealing with them is frustrating. The managers are no better. They're rude and unhelpful. I will be glad when the car is paid off and I don't have to deal with them anymore.