Overall Rating

MyBankTracker rated Bank of the West based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

MyBankTracker Rating

Customer Rating
Financial Health
Bank Fees
Bank Rates
Mobile Deposits
Mobile Banking

Featured Rates

Featured Saving Rates

Compare more rates »

634
Branch Locations

Bank of the West Location Map
We found branches close to you.

Add a Bank to Compare

Bank Reviews
CIT Bank
Add
Bank News
BBVA Compass Bank
Add
Bank Reviews
KeyBank
Add
Compare Banks

Bank of the West Customer Review

Post a review
Gabriel's Profile Image

1 out of 5 marks

Reviewed by Gabriel

Feb 11th 2013

Horrible - Sba Fraud

Dealing with bank of the west was a unique experience. It has to be the worst collection of customer service experiences ever. We dealt with a vice president named dana white - i cannot image a worse representative for a company. She lied and cheated and stole - very dishonest. I highly advise anyone to use any other bank. To actually take the time to write a review means the experience is very bad - just look at all the bad reviews for bank of the west - that means something...

Is this review helpful? ▲ Yes 1 ▼ No 0

Other Bank of the West Reviews

Rubicon33's Profile Image

Reviewed by Rubicon33

Mar 26th 2015

1 out of 5 marks

Fraudulent Banking Practices

I had a RV loan with the bank. Since I did not receive my payment coupons in time for my first payment I had to use the pay by phone option, I was told the fee was $2 dollars. However when I received my bank statement I discovered they took an additional $10 dollars out of my checking account. I called the bank and waited 25 minutes to talk to customer service and after a frustrating conversation the person said they would reverse the fees and send me a check. I did not receive the check so I made another call, waited another 25 minutes to talk to customer service and went through the same scenario again and still no check. In February I sent in an additional principal coupon and payment which was processed by them as a regular payment. I thought it was just a mistake, in March I sent in another additional principal payment and again it was processed as a regular payment. I called the bank waited another 25 minutes on the phone for customer service and explained the problem and that I wanted the interest they took out of my payment credited to my loan balance. They said I must have used the wrong coupon and there wasn't anything they could do for me. I told them actually their was if they were not going to fix their error then they could give me my loan payoff amount. I paid off the loan the next day and refinanced with another bank. Customers beware of this bank!

Is this review helpful? ▲ Yes 1 ▼ No 0

Anonymous2015's Profile Image

Reviewed by Anonymous2015

Mar 21st 2015

1 out of 5 marks

Poor Customer Relations

I arrived prior to the bank's opening. I waited a distance from the door and ate my snacks. I was not bothering anyone, yet some lady came to me and said I couldn't sit there and had to go somewhere until the bank opened. I have been a customer for over 15 years and this has never happened. I was very tempted to find another bank. I usually have a pleasant experience there. Not today. Totally burst my bubble today. I felt like I was being treated as some criminal. The lady didn't even bother to find out what my bank business was or who I was. Nothing.I think she was entirely very very rude. Please treat others as you would want to be treated. I may be finding another bank.

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews