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Bank of the West Customer Review

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Gabriel's Profile Image

1 out of 5 marks

Reviewed by Gabriel

Feb 11th 2013

Horrible - Sba Fraud

Dealing with bank of the west was a unique experience. It has to be the worst collection of customer service experiences ever. We dealt with a vice president named dana white - i cannot image a worse representative for a company. She lied and cheated and stole - very dishonest. I highly advise anyone to use any other bank. To actually take the time to write a review means the experience is very bad - just look at all the bad reviews for bank of the west - that means something...

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Other Bank of the West Reviews

Rveasey's Profile Image

Reviewed by Rveasey

Nov 4th 2014

1 out of 5 marks

Deposit in the ATM (Do Not) Customer Service Very Bad

I made a deposit in the ATM waited two days for it to clear,after in cleared and the available balance and the current balance was the same,I went in the Bank and purchased a cashiers check.Two days later the debited my account for the deposit and the amount of the Bank Check which left my checking account over drawn.They didn't even put the check through,did't even try,it was a check from the insurance co. I had to call my ins. co to put a stop payment on that check and have them reissue another check,NO help from the bank,no customer service.

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pauloottosystemsco's Profile Image

Reviewed by pauloottosystemsco

Nov 3rd 2014

2 out of 5 marks

Poor Customer Service

So i am driving home it's 5:00 pm and i decided to stop at bank of the west to withdraw some cash. I put my card into the atm input my code and the machine started making a weird noise then the screen displayed no signal. A few minuets later the atm machine came back on showing the normal greeting. However my card was never returned.

I walked over to the doors and noticed that the employees were still working. I knocked on the door and after about 5 minuets one of the employees came over, i explained to him what happened though the gap in the door, all he could say was to come back tomorrow. I am a business owner and i know that customer service plays a key role in being successful

i would suggest that bank of the west review there customer service policies

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