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Bank of the West Customer Review

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Jose R's Profile Image

1 out of 5 marks

Reviewed by Jose R

Oct 31st 2011

Terrible would not recommend at all!!! Worst banking experience ever!!

their fees are ridiculous they have a FEE for every mistake you make!! Unbelievable!!! their Overdraft protection fee is the highest in the Nation $36 plus a $5 each day your account is overdrawn. RIDICULOUS!!!

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Other Bank of the West Reviews

Rveasey's Profile Image

Reviewed by Rveasey

Nov 4th 2014

1 out of 5 marks

Deposit in the ATM (Do Not) Customer Service Very Bad

I made a deposit in the ATM waited two days for it to clear,after in cleared and the available balance and the current balance was the same,I went in the Bank and purchased a cashiers check.Two days later the debited my account for the deposit and the amount of the Bank Check which left my checking account over drawn.They didn't even put the check through,did't even try,it was a check from the insurance co. I had to call my ins. co to put a stop payment on that check and have them reissue another check,NO help from the bank,no customer service.

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pauloottosystemsco's Profile Image

Reviewed by pauloottosystemsco

Nov 3rd 2014

2 out of 5 marks

Poor Customer Service

So i am driving home it's 5:00 pm and i decided to stop at bank of the west to withdraw some cash. I put my card into the atm input my code and the machine started making a weird noise then the screen displayed no signal. A few minuets later the atm machine came back on showing the normal greeting. However my card was never returned.

I walked over to the doors and noticed that the employees were still working. I knocked on the door and after about 5 minuets one of the employees came over, i explained to him what happened though the gap in the door, all he could say was to come back tomorrow. I am a business owner and i know that customer service plays a key role in being successful

i would suggest that bank of the west review there customer service policies

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