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Bank of the West Report Card

Overall rating score 46%
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Bank of the West Customer Review

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Jose R's Profile Image

1 out of 5 marks

Reviewed by Jose R

Oct 31st 2011

Terrible would not recommend at all!!! Worst banking experience ever!!

their fees are ridiculous they have a FEE for every mistake you make!! Unbelievable!!! their Overdraft protection fee is the highest in the Nation $36 plus a $5 each day your account is overdrawn. RIDICULOUS!!!

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Other Bank of the West Reviews

Tom M's Profile Image

Reviewed by Tom M

Nov 25th 2010

5 out of 5 marks

The best Bank!

It is refreshing to see a bank this devoted to customer service. I have my personal and business accounts here. They always welcome me by name. If there has ever been a problem they actually call me on the phone to talk about it. I couldn't be happier.

Is this review helpful? ▲ Yes 3 ▼ No 1

MaryCMetzler's Profile Image

Reviewed by MaryCMetzler

Feb 6th 2014

1 out of 5 marks

I have a car loan with Bank of the West

The customer service at Bank of the West is poor to say the least. The agents, IF you can understand what they are saying, do not do what they're supposed to do. I have been waiting for a letter to be faxed to my local DMV from Bank of the West for days now. This has been holding up registering my car. The letter was correcting their address. The original letter that was included with the title of my car to the DMV had the WRONG address on it. You would think whoever wrote the letter would type the correct mailing address of their institution. Instead, they put the title release department's address. Trying to get this rectified is a nightmare! Also, I've had my car loan with them since 2009. They have my middle initial wrong. I have asked them to change it for about a year with no luck. I have stopped trying.

Dealing with them is frustrating. The managers are no better. They're rude and unhelpful. I will be glad when the car is paid off and I don't have to deal with them anymore.

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