their fees are ridiculous they have a FEE for every mistake you make!! Unbelievable!!! their Overdraft protection fee is the highest in the Nation $36 plus a $5 each day your account is overdrawn. RIDICULOUS!!!
I have been with Bank of the West for over 15 years, the Walnut Creek branch people are great, the Los Gatos branch is nice. The company it's self has become horrific on charges fees, ones that you have never heard of before, and arbitrary. The Santa Cruz branch even tried to charge my wife $5 to cash one of my checks.....I have been with them back when they were Central Bank, and were a nice small local bank. Now they have grown way to big, and just try to suck money out of you. Buy and spend local...I have moved all my accounts to a Local Credit Union.
It is refreshing to see a bank this devoted to customer service. I have my personal and business accounts here. They always welcome me by name. If there has ever been a problem they actually call me on the phone to talk about it. I couldn't be happier.