Overall Rating

MyBankTracker rated Bank of the West based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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Bank of the West Customer Review

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Jose R's Profile Image

1 out of 5 marks

Reviewed by Jose R

Oct 31st 2011

Terrible would not recommend at all!!! Worst banking experience ever!!

their fees are ridiculous they have a FEE for every mistake you make!! Unbelievable!!! their Overdraft protection fee is the highest in the Nation $36 plus a $5 each day your account is overdrawn. RIDICULOUS!!!

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Other Bank of the West Reviews

T_Wade's Profile Image

Reviewed by T_Wade

Feb 24th 2015

1 out of 5 marks

Horrible Customer Service

I do not bank with bank of the west. I have a loan through them for a vehicle purchase that was negotiated by a third party. I have never had a need to call in for assistance until today since i put my account on auto pay. I merely called for one piece of information. 1st complaint hold time was extremely long. 2nd the customer service agent was unfriendly and rude. Hopefully i can find a new loan service provider and take my business and dollars elsewhere. Tw

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Paygil's Profile Image

Reviewed by Paygil

Jan 6th 2015

2 out of 5 marks

Not A Good Bank

I will say this bank is friendly. I was with them for two months however and decided to close my account. I'll make it short as i'm not one to post reviews on the internet. Just be carefull of the fees. They will hand out fees like hot cakes on a cold day. Don't care about your concerns or needs when it comes to this. There debit overdraft protection is not debit overdraft. It's a way for them to collect more money from you. Also when depositing a check they have a terrible hold policy! Who wants someone to hold onto your money for days even when you have enough money to cover it. Advise is, lost of banks out there and i would put my time and money into another befor i came here. I would never go back! Cheers!

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