MyBankTracker rated Bank of the West based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I lost my boat in sandy, and have been trying to resolve my claim. This morning i called bank of the west for the third time for confirmation of the process, and received the third different list of requirements. There is absolutely no sense of urgency or concern... Forget about being able to understand the representative.
I am not surprised they only have 2 stars at this time.... I feel that due to the disrespectful and condescending tone that the "Customer Service Manager" ELAINE displays....they deserve a 1 minus. I was hoping to transfer all of my banking business to Bank of the West, but would never have expected such a horrible experience in just one short month....
This is my favorite Bank period. At 64 yrs old I've had many relationships with about every bank you can think of and believe me, I know the differance. You will not be disappointed. In any area whatsoever -- in person or online.
Your search for a solid bank is over.
Hunt Beach Ca.