I lost my boat in sandy, and have been trying to resolve my claim. This morning i called bank of the west for the third time for confirmation of the process, and received the third different list of requirements. There is absolutely no sense of urgency or concern... Forget about being able to understand the representative.
I made a deposit in the ATM waited two days for it to clear,after in cleared and the available balance and the current balance was the same,I went in the Bank and purchased a cashiers check.Two days later the debited my account for the deposit and the amount of the Bank Check which left my checking account over drawn.They didn't even put the check through,did't even try,it was a check from the insurance co. I had to call my ins. co to put a stop payment on that check and have them reissue another check,NO help from the bank,no customer service.
So i am driving home it's 5:00 pm and i decided to stop at bank of the west to withdraw some cash. I put my card into the atm input my code and the machine started making a weird noise then the screen displayed no signal. A few minuets later the atm machine came back on showing the normal greeting. However my card was never returned.
I walked over to the doors and noticed that the employees were still working. I knocked on the door and after about 5 minuets one of the employees came over, i explained to him what happened though the gap in the door, all he could say was to come back tomorrow. I am a business owner and i know that customer service plays a key role in being successful
i would suggest that bank of the west review there customer service policies