I lost my boat in sandy, and have been trying to resolve my claim. This morning i called bank of the west for the third time for confirmation of the process, and received the third different list of requirements. There is absolutely no sense of urgency or concern... Forget about being able to understand the representative.
I will say this bank is friendly. I was with them for two months however and decided to close my account. I'll make it short as i'm not one to post reviews on the internet. Just be carefull of the fees. They will hand out fees like hot cakes on a cold day. Don't care about your concerns or needs when it comes to this. There debit overdraft protection is not debit overdraft. It's a way for them to collect more money from you. Also when depositing a check they have a terrible hold policy! Who wants someone to hold onto your money for days even when you have enough money to cover it. Advise is, lost of banks out there and i would put my time and money into another befor i came here. I would never go back! Cheers!
I had two separate events that made me close my accounts. 1st trying to deposit a mutual fund check they made it out like it would be impossible to cash because there where two parties on it. The other party was with me.
2nd on a different time I once again tried to get a notary and medallion done. I called ahead to make sure there would be no problems. They told me it would not be. once I got there the employees were talking and a person at the counter asked what I needed. I told her I need a notary and medallion done. she told me she could take care of it. she proceeded to read all of my paperwork and then go and pass it to the employees talking and they all read it and passed it around. At this time they inform me that they have to call someone to verify the do everything right. my paperwork with all my information on it is passed around while they call. one of the employees took a phone call from corp office and told the other employee what was needed. I asked if she was qualified to do the medallion and notary she said no. Why is she giving instructions is what I thought. this process carried on for a while later and they finally got everything accomplished.
This repeated unprofessional and untrained behavior is why I could no longer continue to do business with BOA and moved my money to a different bank.