Overall Rating

MyBankTracker rated Bank of the West based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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Bank of the West Customer Review

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angrypirate's Profile Image

1 out of 5 marks

Reviewed by angrypirate

Jan 2nd 2013

The Worst Customer Service Experience, Ever.

I lost my boat in sandy, and have been trying to resolve my claim. This morning i called bank of the west for the third time for confirmation of the process, and received the third different list of requirements. There is absolutely no sense of urgency or concern... Forget about being able to understand the representative.

Is this review helpful? ▲ Yes 1 ▼ No 0

Other Bank of the West Reviews

nothappywithBOTW's Profile Image

Reviewed by nothappywithBOTW

May 21st 2015

1 out of 5 marks

Rude....

I am not surprised they only have 2 stars at this time.... I feel that due to the disrespectful and condescending tone that the "Customer Service Manager" ELAINE displays....they deserve a 1 minus. I was hoping to transfer all of my banking business to Bank of the West, but would never have expected such a horrible experience in just one short month....

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roland's Profile Image

Reviewed by roland

Apr 25th 2014

5 out of 5 marks

I Love Bank of The West. Solid -- In Every Way!

This is my favorite Bank period. At 64 yrs old I've had many relationships with about every bank you can think of and believe me, I know the differance. You will not be disappointed. In any area whatsoever -- in person or online.

Your search for a solid bank is over.

Roland Henderson

Mortgage broker

Hunt Beach Ca.

Is this review helpful? ▲ Yes 2 ▼ No 0

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