Overall Rating

MyBankTracker rated Bank of the West based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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Bank of the West Customer Review

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angrypirate's Profile Image

1 out of 5 marks

Reviewed by angrypirate

Jan 2nd 2013

The Worst Customer Service Experience, Ever.

I lost my boat in sandy, and have been trying to resolve my claim. This morning i called bank of the west for the third time for confirmation of the process, and received the third different list of requirements. There is absolutely no sense of urgency or concern... Forget about being able to understand the representative.

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Other Bank of the West Reviews

lokii's Profile Image

Reviewed by lokii

Feb 25th 2015

1 out of 5 marks

No.

Came in for quarters and tried to make friendly light small talk about the weather. The woman that assisted me was very rude and sarcastic. Extremely uunprofessional! Will be telling everyone i know to avoid this location. Very disrespectful. I work in customer service too and i would never be so sarcastic or rude to a customer.

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T_Wade's Profile Image

Reviewed by T_Wade

Feb 24th 2015

1 out of 5 marks

Horrible Customer Service

I do not bank with bank of the west. I have a loan through them for a vehicle purchase that was negotiated by a third party. I have never had a need to call in for assistance until today since i put my account on auto pay. I merely called for one piece of information. 1st complaint hold time was extremely long. 2nd the customer service agent was unfriendly and rude. Hopefully i can find a new loan service provider and take my business and dollars elsewhere. Tw

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