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Bank of the West Customer Review

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angrypirate's Profile Image

1 out of 5 marks

Reviewed by angrypirate

Jan 2nd 2013

The worst customer service experience, EVER.

I lost my boat in Sandy, and have been trying to resolve my claim. This morning I called Bank of the West for the third time for confirmation of the process, and received the third DIFFERENT list of requirements. There is absolutely no sense of urgency or concern...forget about being able to understand the representative.

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Cowboy525's Profile Image

Reviewed by Cowboy525

Oct 3rd 2014

5 out of 5 marks

Great Bank!

Very helpful & kind people! :-)

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whomsoever's Profile Image

Reviewed by whomsoever

Aug 7th 2014

3 out of 5 marks

It's the branch that counts.

Branch managers have a lot of leeway in how they treat their customers.

Find a branch that you can work with and do your business there, even if it's not the closest to your home. Bank of the West is not the crème de la crème, but also likely not the worst bank in town.

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