I lost my boat in Sandy, and have been trying to resolve my claim. This morning I called Bank of the West for the third time for confirmation of the process, and received the third DIFFERENT list of requirements. There is absolutely no sense of urgency or concern...forget about being able to understand the representative.
I have been with Bank of the West for over 15 years, the Walnut Creek branch people are great, the Los Gatos branch is nice. The company it's self has become horrific on charges fees, ones that you have never heard of before, and arbitrary. The Santa Cruz branch even tried to charge my wife $5 to cash one of my checks.....I have been with them back when they were Central Bank, and were a nice small local bank. Now they have grown way to big, and just try to suck money out of you. Buy and spend local...I have moved all my accounts to a Local Credit Union.
It is refreshing to see a bank this devoted to customer service. I have my personal and business accounts here. They always welcome me by name. If there has ever been a problem they actually call me on the phone to talk about it. I couldn't be happier.