I lost my boat in Sandy, and have been trying to resolve my claim. This morning I called Bank of the West for the third time for confirmation of the process, and received the third DIFFERENT list of requirements. There is absolutely no sense of urgency or concern...forget about being able to understand the representative.
Posting errors causing overdrafts which they won't reverse. I made a cash deposit, my receipt showed the correct balance, but that night they put a check through before the deposit and said they cut off deposits at 4:30 pm even on a friday. Poor customer service, high fees. I have had several issues and i would not bank with them again.