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Bank of the West Customer Review

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angrypirate's Profile Image

1 out of 5 marks

Reviewed by angrypirate

Jan 2nd 2013

The worst customer service experience, EVER.

I lost my boat in Sandy, and have been trying to resolve my claim. This morning I called Bank of the West for the third time for confirmation of the process, and received the third DIFFERENT list of requirements. There is absolutely no sense of urgency or concern...forget about being able to understand the representative.

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Jnord0524gmailcom's Profile Image

Reviewed by Jnord0524gmailcom

Oct 16th 2014

1 out of 5 marks

Posting Errors

Posting errors causing overdrafts which they won't reverse. I made a cash deposit, my receipt showed the correct balance, but that night they put a check through before the deposit and said they cut off deposits at 4:30 pm even on a friday. Poor customer service, high fees. I have had several issues and i would not bank with them again.

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Cowboy525's Profile Image

Reviewed by Cowboy525

Oct 3rd 2014

5 out of 5 marks

Great Bank!

Very helpful & kind people! :-)

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