Personally charged $175 of over the limit fees when an unauthorized charge was made on my business account. The said charge was later dropped but can I only get $70 of fees back. Bank of the west says they can't reverse all of the charges since it was not a bank error. Bank Of The West also cannot provide a print out showing this charge so I can get relief from the company which made the charge in the first place since they said the charge was never posted to my account and was only put on "hold" against my balance.
It seems completely illogical that I should be responsible for fees that were incurred by an unauthorized charge that has since been dropped and never actually posted to the account. Your money is not safe with this bank. If your ATM card is erroneously charged and it puts your account over the limit you will be responsible for those fees. How it was explained to me it can happen even if a card number is incorrectly entered by someone and it happens to be your card number.
Basically I'm out $105 in over the limit fees simply because there was an unauthorized transaction against my bank account. There is no printable proof that the charge was made since it was never posted to my account and only "held" against my balance. To me that means it never happened but the fees won't be reversed.
This can happen at anytime to any customer so beware. Your money is neither safe nor secure with Bank Of The West and they seemed poised to access absorbent fees on their customers at anytime the opportunity arises.
Several Months ago I deposited a check in my account from Westerra Credit Union. It was in the amount of $7,000 and was drawn to fix my grandmothers sewer line which had collapsed. After I deposited it they informed me the funds would be available in 10 business days. Huh? I've been banking here for several years, never a bounced check or overdraft and my funds are always available the next day. Michael the Manager sneers at me and says, "well with what you keep in your account, I can't do much for you." I guess I'm too small time for him to even pick up the phone and call the credit union to verify. His own customer service manager thought it was idiocy so she fixed it and I stayed.
In September two charges appeared on my account that I did not make. I filed a fraudulent claim and now after three months they tell me that they are not going to help me and I need to take it up with the website that charged me. Of course this is well past the time I can dispute it with the website so I will be reporting them to the FDIC. That $70 will be the last of my money they get.
Do not bank with them!
I wrote to the bank and asked them what all the charges were for and this is their response to me:
Thank you for your recent inquiry.
The $31.00 charge on your account is a Paid Overdraft Fee. This charge occurs when an item presented for payment against your account causes your account to become overdrawn.
The following items presented for payment on November 19, 2013:
Levy/Internal Revenue Service $34.51
Electronic Debit/American General $25.16*
*Paid Overdraft Fee assessed
The available balance in your account on this day was $34.51. These items were paid and your available account balance became (-$25.16). Your account was charged the Paid Overdraft Fee on November 20, 2013, the following business day.
According to our records, the Internal Revenue Service issued a full release of the levy. Therefore, your account was credited $34.51 on November 26, 2013.
Please note that whenever a notice of levy is placed upon an account, Bank of the West reserves the right to charge the levy collection/processing fee. Even though the levy was not assessed to your account, the levy collection/processing fee of $100.00 is still applicable. As a result, your account was debited $34.51 on November 26, 2013.
Your account is charged $5.00 if there is a negative balance of $15.00 or more. The fee is posted to your account beginning the third business day after the negative balance occurs. This charge is assessed each business day the account has a negative balance.
Please note this charge is in addition to any overdraft, returned item or other fee which may have been assessed.
For your convenience, Bank of the West offers several services that are designed to help you avoid overdraft fees. For more information on the notice of levy or overdraft protection, please contact your branch directly at (316) 292-5870.