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Bank of the West Customer Review

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Anthony M's Profile Image

1 out of 5 marks

Reviewed by Anthony M

Feb 19th 2010

Your Money Is Really not Safe Here

Personally charged $175 of over the limit fees when an unauthorized charge was made on my business account. The said charge was later dropped but can I only get $70 of fees back. Bank of the west says they can't reverse all of the charges since it was not a bank error. Bank Of The West also cannot provide a print out showing this charge so I can get relief from the company which made the charge in the first place since they said the charge was never posted to my account and was only put on "hold" against my balance.

It seems completely illogical that I should be responsible for fees that were incurred by an unauthorized charge that has since been dropped and never actually posted to the account. Your money is not safe with this bank. If your ATM card is erroneously charged and it puts your account over the limit you will be responsible for those fees. How it was explained to me it can happen even if a card number is incorrectly entered by someone and it happens to be your card number.

Basically I'm out $105 in over the limit fees simply because there was an unauthorized transaction against my bank account. There is no printable proof that the charge was made since it was never posted to my account and only "held" against my balance. To me that means it never happened but the fees won't be reversed.

This can happen at anytime to any customer so beware. Your money is neither safe nor secure with Bank Of The West and they seemed poised to access absorbent fees on their customers at anytime the opportunity arises.

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Other Bank of the West Reviews

lantruong's Profile Image

Reviewed by lantruong

Jun 3rd 2015

1 out of 5 marks

Employee fraud.

Text opd, checking status on code number w642-5027 to 274637 or call (402) 996-8477 and say check status on a tip w642-5027, if asked fraud, please say yes. No harm done, thank you.

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simonec1's Profile Image

Reviewed by simonec1

Jun 4th 2015

1 out of 5 marks

Worst Home Loan Department

We are a real estate office, and I've had the displeasure of working with Bank of the West for a home loan for one of our clients. The day before escrow was supposed to close, this bank's underwriter decided they needed more information. For about a week, the lender lied to us daily by telling us everyday that loan docs were coming in that day. We're now nearly 2 weeks after escrow should have closed, and still no loan docs. I've even tried calling and emailing the manager, but have not gotten a single response back. Our poor clients are now being charged an additional $80 per day due to this delay in closing. This is the single most worst experience I've had in dealing with a lender in the past 10 years. DO NOT use this bank for a home loan.

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