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Bank of the West Customer Review

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Anthony M's Profile Image

1 out of 5 marks

Reviewed by Anthony M

Feb 19th 2010

Your Money Is Really not Safe Here

Personally charged $175 of over the limit fees when an unauthorized charge was made on my business account. The said charge was later dropped but can I only get $70 of fees back. Bank of the west says they can't reverse all of the charges since it was not a bank error. Bank Of The West also cannot provide a print out showing this charge so I can get relief from the company which made the charge in the first place since they said the charge was never posted to my account and was only put on "hold" against my balance.

It seems completely illogical that I should be responsible for fees that were incurred by an unauthorized charge that has since been dropped and never actually posted to the account. Your money is not safe with this bank. If your ATM card is erroneously charged and it puts your account over the limit you will be responsible for those fees. How it was explained to me it can happen even if a card number is incorrectly entered by someone and it happens to be your card number.

Basically I'm out $105 in over the limit fees simply because there was an unauthorized transaction against my bank account. There is no printable proof that the charge was made since it was never posted to my account and only "held" against my balance. To me that means it never happened but the fees won't be reversed.

This can happen at anytime to any customer so beware. Your money is neither safe nor secure with Bank Of The West and they seemed poised to access absorbent fees on their customers at anytime the opportunity arises.

Is this review helpful? ▲ Yes 2 ▼ No 0

Other Bank of the West Reviews

Rveasey's Profile Image

Reviewed by Rveasey

Nov 4th 2014

1 out of 5 marks

Deposit in the ATM (Do Not) Customer Service Very Bad

I made a deposit in the ATM waited two days for it to clear,after in cleared and the available balance and the current balance was the same,I went in the Bank and purchased a cashiers check.Two days later the debited my account for the deposit and the amount of the Bank Check which left my checking account over drawn.They didn't even put the check through,did't even try,it was a check from the insurance co. I had to call my ins. co to put a stop payment on that check and have them reissue another check,NO help from the bank,no customer service.

Is this review helpful? ▲ Yes 1 ▼ No 0

pauloottosystemsco's Profile Image

Reviewed by pauloottosystemsco

Nov 3rd 2014

2 out of 5 marks

Poor Customer Service

So i am driving home it's 5:00 pm and i decided to stop at bank of the west to withdraw some cash. I put my card into the atm input my code and the machine started making a weird noise then the screen displayed no signal. A few minuets later the atm machine came back on showing the normal greeting. However my card was never returned.

I walked over to the doors and noticed that the employees were still working. I knocked on the door and after about 5 minuets one of the employees came over, i explained to him what happened though the gap in the door, all he could say was to come back tomorrow. I am a business owner and i know that customer service plays a key role in being successful

i would suggest that bank of the west review there customer service policies

Is this review helpful? ▲ Yes 1 ▼ No 0

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