Overall Rating

C+
Grade

Bank of the West Report Card

Overall rating score 46%
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Banking

619
Branch Locations

Bank of the West Location Map
We found branches close to you.

Add a Bank to Compare

Bank News
CIT Bank
Add
Bank Rates
BBVA Compass Bank
Add
Bank Reviews
Comerica Bank
Add
Compare Banks

Bank of the West Customer Review

Post a review
Anthony M's Profile Image

1 out of 5 marks

Reviewed by Anthony M

Feb 19th 2010

Your Money Is Really not Safe Here

Personally charged $175 of over the limit fees when an unauthorized charge was made on my business account. The said charge was later dropped but can I only get $70 of fees back. Bank of the west says they can't reverse all of the charges since it was not a bank error. Bank Of The West also cannot provide a print out showing this charge so I can get relief from the company which made the charge in the first place since they said the charge was never posted to my account and was only put on "hold" against my balance.

It seems completely illogical that I should be responsible for fees that were incurred by an unauthorized charge that has since been dropped and never actually posted to the account. Your money is not safe with this bank. If your ATM card is erroneously charged and it puts your account over the limit you will be responsible for those fees. How it was explained to me it can happen even if a card number is incorrectly entered by someone and it happens to be your card number.

Basically I'm out $105 in over the limit fees simply because there was an unauthorized transaction against my bank account. There is no printable proof that the charge was made since it was never posted to my account and only "held" against my balance. To me that means it never happened but the fees won't be reversed.

This can happen at anytime to any customer so beware. Your money is neither safe nor secure with Bank Of The West and they seemed poised to access absorbent fees on their customers at anytime the opportunity arises.

Is this review helpful? ▲ Yes 2 ▼ No 0

Other Bank of the West Reviews

astondoc's Profile Image

Reviewed by astondoc

Apr 18th 2014

1 out of 5 marks

They used to be a great bank, now they just suck

I have been with Bank of the West for over 15 years, the Walnut Creek branch people are great, the Los Gatos branch is nice. The company it's self has become horrific on charges fees, ones that you have never heard of before, and arbitrary. The Santa Cruz branch even tried to charge my wife $5 to cash one of my checks.....I have been with them back when they were Central Bank, and were a nice small local bank. Now they have grown way to big, and just try to suck money out of you. Buy and spend local...I have moved all my accounts to a Local Credit Union.

Is this review helpful? ▲ Yes 1 ▼ No 0

Tom M's Profile Image

Reviewed by Tom M

Nov 25th 2010

5 out of 5 marks

The best Bank!

It is refreshing to see a bank this devoted to customer service. I have my personal and business accounts here. They always welcome me by name. If there has ever been a problem they actually call me on the phone to talk about it. I couldn't be happier.

Is this review helpful? ▲ Yes 3 ▼ No 1

Post a review View all Reviews

Sumit your question by creating a free account

Already a member?