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Bank of the West Customer Review

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Anthony M's Profile Image

1 out of 5 marks

Reviewed by Anthony M

Feb 19th 2010

Your Money Is Really not Safe Here

Personally charged $175 of over the limit fees when an unauthorized charge was made on my business account. The said charge was later dropped but can I only get $70 of fees back. Bank of the west says they can't reverse all of the charges since it was not a bank error. Bank Of The West also cannot provide a print out showing this charge so I can get relief from the company which made the charge in the first place since they said the charge was never posted to my account and was only put on "hold" against my balance.

It seems completely illogical that I should be responsible for fees that were incurred by an unauthorized charge that has since been dropped and never actually posted to the account. Your money is not safe with this bank. If your ATM card is erroneously charged and it puts your account over the limit you will be responsible for those fees. How it was explained to me it can happen even if a card number is incorrectly entered by someone and it happens to be your card number.

Basically I'm out $105 in over the limit fees simply because there was an unauthorized transaction against my bank account. There is no printable proof that the charge was made since it was never posted to my account and only "held" against my balance. To me that means it never happened but the fees won't be reversed.

This can happen at anytime to any customer so beware. Your money is neither safe nor secure with Bank Of The West and they seemed poised to access absorbent fees on their customers at anytime the opportunity arises.

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Other Bank of the West Reviews

whomsoever's Profile Image

Reviewed by whomsoever

Aug 7th 2014

3 out of 5 marks

It's the branch that counts.

Branch managers have a lot of leeway in how they treat their customers.

Find a branch that you can work with and do your business there, even if it's not the closest to your home. Bank of the West is not the crème de la crème, but also likely not the worst bank in town.

Is this review helpful? ▲ Yes 1 ▼ No 0

WCMbanktracker's Profile Image

Reviewed by WCMbanktracker

Jul 3rd 2014

3 out of 5 marks

Moving my accounts

I have been with Bank of the West for about two years now and have never really had any problems with them - financially - but I am really, really tired of the super clunky online aspects of the bank.

My biggest complaint is that BotW seems to give the computers weekends and holidays off... Anything I do Friday will not show up in their systems until Tuesday, and if there is a bank holiday in there things could take a week to show up.

So while I was 'grin and bear it' with the super-slow processing, I was willing to overlook it for convenience - my local branch is across the parking lot from where I work. But now with BNP Paribas (the French bank that owns BotW) getting hit is a nine billion dollar fine for helping places like Iran do financial work in US dollars, I think it is time to move on.

Is this review helpful? ▲ Yes 2 ▼ No 0

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