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MyBankTracker rated Bank of the West based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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Bank of the West Customer Review

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Anthony M's Profile Image

1 out of 5 marks

Reviewed by Anthony M

Feb 19th 2010

Your Money Is Really not Safe Here

Personally charged $175 of over the limit fees when an unauthorized charge was made on my business account. The said charge was later dropped but can I only get $70 of fees back. Bank of the west says they can't reverse all of the charges since it was not a bank error. Bank Of The West also cannot provide a print out showing this charge so I can get relief from the company which made the charge in the first place since they said the charge was never posted to my account and was only put on "hold" against my balance.

It seems completely illogical that I should be responsible for fees that were incurred by an unauthorized charge that has since been dropped and never actually posted to the account. Your money is not safe with this bank. If your ATM card is erroneously charged and it puts your account over the limit you will be responsible for those fees. How it was explained to me it can happen even if a card number is incorrectly entered by someone and it happens to be your card number.

Basically I'm out $105 in over the limit fees simply because there was an unauthorized transaction against my bank account. There is no printable proof that the charge was made since it was never posted to my account and only "held" against my balance. To me that means it never happened but the fees won't be reversed.

This can happen at anytime to any customer so beware. Your money is neither safe nor secure with Bank Of The West and they seemed poised to access absorbent fees on their customers at anytime the opportunity arises.

Is this review helpful? ▲ Yes 2 ▼ No 0

Other Bank of the West Reviews

nothappywithBOTW's Profile Image

Reviewed by nothappywithBOTW

May 21st 2015

1 out of 5 marks

Rude....

I am not surprised they only have 2 stars at this time.... I feel that due to the disrespectful and condescending tone that the "Customer Service Manager" ELAINE displays....they deserve a 1 minus. I was hoping to transfer all of my banking business to Bank of the West, but would never have expected such a horrible experience in just one short month....

Is this review helpful? ▲ Yes 1 ▼ No 0

roland's Profile Image

Reviewed by roland

Apr 25th 2014

5 out of 5 marks

I Love Bank of The West. Solid -- In Every Way!

This is my favorite Bank period. At 64 yrs old I've had many relationships with about every bank you can think of and believe me, I know the differance. You will not be disappointed. In any area whatsoever -- in person or online.

Your search for a solid bank is over.

Roland Henderson

Mortgage broker

Hunt Beach Ca.

Is this review helpful? ▲ Yes 2 ▼ No 0

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