Overall Rating

MyBankTracker rated Bank of the West based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

MyBankTracker Rating

Customer Rating
Financial Health
Bank Fees
Bank Rates
Mobile Deposits
Mobile Banking

Featured Rates

Featured Saving Rates

Compare more rates »

634
Branch Locations

Bank of the West Location Map
We found branches close to you.

Add a Bank to Compare

Bank Rates
CIT Bank
Add
Bank Reviews
BBVA Compass Bank
Add
Bank News
KeyBank
Add
Compare Banks

Bank of the West Customer Review

Post a review
Anthony M's Profile Image

1 out of 5 marks

Reviewed by Anthony M

Feb 19th 2010

Your Money Is Really not Safe Here

Personally charged $175 of over the limit fees when an unauthorized charge was made on my business account. The said charge was later dropped but can I only get $70 of fees back. Bank of the west says they can't reverse all of the charges since it was not a bank error. Bank Of The West also cannot provide a print out showing this charge so I can get relief from the company which made the charge in the first place since they said the charge was never posted to my account and was only put on "hold" against my balance.

It seems completely illogical that I should be responsible for fees that were incurred by an unauthorized charge that has since been dropped and never actually posted to the account. Your money is not safe with this bank. If your ATM card is erroneously charged and it puts your account over the limit you will be responsible for those fees. How it was explained to me it can happen even if a card number is incorrectly entered by someone and it happens to be your card number.

Basically I'm out $105 in over the limit fees simply because there was an unauthorized transaction against my bank account. There is no printable proof that the charge was made since it was never posted to my account and only "held" against my balance. To me that means it never happened but the fees won't be reversed.

This can happen at anytime to any customer so beware. Your money is neither safe nor secure with Bank Of The West and they seemed poised to access absorbent fees on their customers at anytime the opportunity arises.

Is this review helpful? ▲ Yes 2 ▼ No 0

Other Bank of the West Reviews

lokii's Profile Image

Reviewed by lokii

Feb 25th 2015

1 out of 5 marks

No.

Came in for quarters and tried to make friendly light small talk about the weather. The woman that assisted me was very rude and sarcastic. Extremely uunprofessional! Will be telling everyone i know to avoid this location. Very disrespectful. I work in customer service too and i would never be so sarcastic or rude to a customer.

Is this review helpful? ▲ Yes 1 ▼ No 0

T_Wade's Profile Image

Reviewed by T_Wade

Feb 24th 2015

1 out of 5 marks

Horrible Customer Service

I do not bank with bank of the west. I have a loan through them for a vehicle purchase that was negotiated by a third party. I have never had a need to call in for assistance until today since i put my account on auto pay. I merely called for one piece of information. 1st complaint hold time was extremely long. 2nd the customer service agent was unfriendly and rude. Hopefully i can find a new loan service provider and take my business and dollars elsewhere. Tw

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews