Personally charged $175 of over the limit fees when an unauthorized charge was made on my business account. The said charge was later dropped but can I only get $70 of fees back. Bank of the west says they can't reverse all of the charges since it was not a bank error. Bank Of The West also cannot provide a print out showing this charge so I can get relief from the company which made the charge in the first place since they said the charge was never posted to my account and was only put on "hold" against my balance.
It seems completely illogical that I should be responsible for fees that were incurred by an unauthorized charge that has since been dropped and never actually posted to the account. Your money is not safe with this bank. If your ATM card is erroneously charged and it puts your account over the limit you will be responsible for those fees. How it was explained to me it can happen even if a card number is incorrectly entered by someone and it happens to be your card number.
Basically I'm out $105 in over the limit fees simply because there was an unauthorized transaction against my bank account. There is no printable proof that the charge was made since it was never posted to my account and only "held" against my balance. To me that means it never happened but the fees won't be reversed.
This can happen at anytime to any customer so beware. Your money is neither safe nor secure with Bank Of The West and they seemed poised to access absorbent fees on their customers at anytime the opportunity arises.
I have been with Bank of the West for about two years now and have never really had any problems with them - financially - but I am really, really tired of the super clunky online aspects of the bank.
My biggest complaint is that BotW seems to give the computers weekends and holidays off... Anything I do Friday will not show up in their systems until Tuesday, and if there is a bank holiday in there things could take a week to show up.
So while I was 'grin and bear it' with the super-slow processing, I was willing to overlook it for convenience - my local branch is across the parking lot from where I work. But now with BNP Paribas (the French bank that owns BotW) getting hit is a nine billion dollar fine for helping places like Iran do financial work in US dollars, I think it is time to move on.
I have been with Bank of the West for over 15 years, the Walnut Creek branch people are great -- the Los Gatos branch is nice. The company itself has become horrific on charges fees, ones that you have never heard of before, and arbitrary. The Santa Cruz branch even tried to charge my wife $5 to cash one of my checks. I have been with them back when they were Central Bank, and were a nice small local bank. Now they have grown way to big, and just try to suck money out of you. Buy and spend local. I have moved all my accounts to a Local Credit Union.