About BankUnited

BankUnited Financial Corp. is the holding company for BankUnited FSB, the largest banking institution headquartered in Florida. Serving customers through 85 branches in 13 coastal counties, BankUnited offers a full spectrum of consumer and commercial banking products and services, including online products that can be accessed through http://www.bankunited.com.
Customer Service #

Featured Rates

Featured Saving Rates

Compare more rates »

Add a Bank to Compare

Bank Reviews
CIT Bank
Add
Bank News
Bny Mellon, National Association
Add
Bank Reviews
EverBank
Add
Compare Banks

Overall Rating

MyBankTracker rated BankUnited based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B

MyBankTracker Rating

Customer Rating
Based on 6 Reviews
Financial Health
Based on Texas Ratio: 6.13
Number of Locations
vs. Similar Institutions
Mobile Banking
Quality of Mobile Services

Locations & Hours

BankUnited Location Map
BankUnited Location Map
We found branches close to you and 109 nationwide.
View Locations & Hours

Customer Reviews

Most Helpful Customer Reviews

gcangello's Profile Image

Reviewed by gcangello

Aug 30th 2014

5 out of 5 marks

customer service found

every day is customer appreciation day at the sarasota branch. it's like being welcomed home when you walk in the bank. i have never experienced such warmth and enthusiasm at a bank until now thank you !!

Is this review helpful? ▲ Yes 1 ▼ No 0

GOMESCPA's Profile Image

Reviewed by GOMESCPA

Jan 30th 2013

2 out of 5 marks

New Management Procedures Not Trustworthy

In 2010 bank united (prior ownership) sent me a letter to stop using my $371,000 credit line since my $550,000 home was now worth less ($350,000 to $400,000). The high $348,500 of credit line borrowing had been reduced to $200,000 by this time. I objected and accepted a $250,000 reduced home equity credit line amount. However,

in november 2011 a similiar notice (new bank owners) arrived. Again, i complained since value of home had actually gone up since 2010, (local property appraiser valued home at $355,000). Bank united wanted a $400 fee to obtain a appraisal, review my credit report, and income tax return. Unpaid credit line balance now about $160,000. I sent a copy of my credit report and score, plus form 1040, property tax assessment, and asked the $400 (insult) fee be waived. Bank united claimed they do not rely on local government assessment which was over 2 times credit loan amount, and again i was not to utilize my previously flexible credit line. I refused to pay the $400 fee so my credit line is frozen. Now, i am hesitant to pay sizable extra prinicipal since i cannot draw it back out if a investment oppertunity presented itself.. Note: i had always paid my (perhaps 6 plus year old) home equity credit line on time, and it fact had rountinely paid extra prinicipal on the debt. My appeal to the new president were never acknowledged. I closed my checking account with them and now consider bankunited, miami fl not to be trusted. Charles l gomes cpa

305-595-9377

Is this review helpful? ▲ Yes 1 ▼ No 1

chrome's Profile Image

Reviewed by chrome

Jan 14th 2015

1 out of 5 marks

No Customer Service, Ulmerton Rd. Location

I took $1000.00 from their ATM and paid a $6.00 service fee. No problem. When I went inside to request hundred dollar bills for the twenties their machine just gave me I was refused. Really? It's to much trouble to exchange twenties for hundreds?

The fact the head teller was rude and condescending was icing on the cake!

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all reviews

Popular Questions

No questions have been started about BankUnited. Help the community by being the first one to start a question about BankUnited.

Ask a Question