Overall Rating

B
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Bankunited Report Card

Overall rating score 57%
Customer Rating
Financial Health
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108
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Bankunited Customer Review

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GOMESCPA's Profile Image

2 out of 5 marks

Reviewed by GOMESCPA

Jan 30th 2013

New Management Procedures Not Trustworthy

In 2010 bank united (prior ownership) sent me a letter to stop using my $371,000 credit line since my $550,000 home was now worth less ($350,000 to $400,000). The high $348,500 of credit line borrowing had been reduced to $200,000 by this time. I objected and accepted a $250,000 reduced home equity credit line amount. However,

in november 2011 a similiar notice (new bank owners) arrived. Again, i complained since value of home had actually gone up since 2010, (local property appraiser valued home at $355,000). Bank united wanted a $400 fee to obtain a appraisal, review my credit report, and income tax return. Unpaid credit line balance now about $160,000. I sent a copy of my credit report and score, plus form 1040, property tax assessment, and asked the $400 (insult) fee be waived. Bank united claimed they do not rely on local government assessment which was over 2 times credit loan amount, and again i was not to utilize my previously flexible credit line. I refused to pay the $400 fee so my credit line is frozen. Now, i am hesitant to pay sizable extra prinicipal since i cannot draw it back out if a investment oppertunity presented itself.. Note: i had always paid my (perhaps 6 plus year old) home equity credit line on time, and it fact had rountinely paid extra prinicipal on the debt. My appeal to the new president were never acknowledged. I closed my checking account with them and now consider bankunited, miami fl not to be trusted. Charles l gomes cpa

305-595-9377

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dakerlund's Profile Image

Reviewed by dakerlund

Mar 26th 2014

5 out of 5 marks

over 20 years dealing with the people.They couldn't be nicer.

Several years ago they moved from Military Trail to their present location.Even though its several miles further and I pass another bank that I also have an account with I prefer to deal with them, particularly Eugina, due to their great service and attitude.

I teach customer service at one of the majior hotel chains and like to think that I know a little about the subject.

Thank you D N Akerlund

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