I have been banking with Banner Bank for a couple of years with not overdrafts of problems. I used Banner Banks smartphone app (official Banner Bank App promoted by bank) to make a deposit as I was leaving for vacation. I had used this process a couple of times before with no problem. This was used to move money from one of my bank account to another (available funds was never stated as a problem). The app involves submitting a photo of both the front and back of the check. When submitting the deposit the app show "submitted" as status. After reviewing, the app status gets changed to "accepted". I verified that the status was "Accepted" before leaving data coverage. When I returned on 7/19/2014, the status still showed "accepted" but the transaction was never processed. This resulted in overdraft fees of $120 plus the fees applied by the other banks that were declined. On 7/21/2014 I went to the branch to see what had happened. They said that they had questions about the check and had declined to process it. The teller told me that she didn't care what the app said, it didn't process and they weren't going to back off any charges. When I asked to speak to the manager I was asked to be seated. then a couple of minutes later the teller came back out and said that the manager "reviewed the case" and that they wouldn't make any changes. When asked if I could talk to her, I was told NO. When I returned home, I contacted the corporate office and was told it was up to the local branch manager. I did get a phone number for a regional supervisor (Marcello 425.739.1055), but he seams to not want to answer his phone.
This was my second time to use snapshot. The first time I tried it was with two checks and it told me that the checks were already deposited. They were not. So I went to the bank to deposit them. The bank could not explain why I got that message. So on Saturday I got a check in the mail from my employer so I tried it again. I should have just driven to the bank to make the deposit I am still sitting at home with only $0.18 cents to my name.
If I knew it was going to take this long, like I said, I would have driven to the bank on Saturday to deposit or just hold it till Monday morning to take care of it. Instead of waiting till what my bank balance says Tuesday morning.
My ratings are just for this instance and service that Banner provides.
Again, thanks for not using snapshot to make your deposits.
This bank has gone above and beyond to help our small business grow. They've sent us business ideas, contacts and even had us do a display in their lobby. They've called us and helped us the best they could with cash flow and have even picked up a deposit from us so we could meet a deadline. Service like this is a thing of the past. I couldn't be happier.
I usually do all of my banking online, and for the most part am very pleased with Banner Bank. The problem is when you get a paper check that needs to be deposited. First I went to a location in NW Portland to find that it is closed, but still listed on their website brochure. Then went to the Downtown location and stood there for 10 minutes, 5 minutes of which noone even acknowledged me standing there. No teller working. Then a man says he'll be right out and proceeds to get on the phone. I ask the woman that had a client at her desk if I could make a deposit out at the ATM. No, I cannot and she's with someone. Duh. After standing there for 10 minutes while my friend drives around the block since there's no parking I left, got cash out of ATM, and now have to still get to a branch to put this check in!
Customer service is great. The bank rates are nothing to get excited about, but they sure were excited about the nickel they give you each time you use your debit card. Online experience is adequate. I haven't encountered any fees. There aren't many branches around, but hey, if you're near one, then that is all you need!
In the 18 years that I have been banking at Banner Bank I have only had a very few occasions that I have had a problem. The problems were handled in a very professional way, and I left very well satisfied. Compared with other banking experiences this one is great. They have handled problems with my on line account while I waited, and it was not even their fault. I had a faulty key board and mouse that would kick my pass word off every time I used it. I have spoken with costumer service several times and always have had my questions answered in a friendly and professional manner. I would highly recommend this bank.
98% of my banking I do On-Line. Banner Bank's "On-Line Banking" is a JOKE! Consistently INCONSISTENT with the "On-Line Banking" website's ability to interface with Quicken on my home computer. Won't download any account information one day; another day I can download only one account; another day I can download all the accounts for updating transactions. I have contacted Banner Bank "On-Line Banking" Customer Service reps and Customer Service Supervisor on a number of occasions and get a message back for me to call in so they can show me how to use the site (god forbid that the bank could possibly be wrong and at fault!) Their small town arrogance is exceeded only by their small town ignorance. They just want to stick their heads in the sand and provide stock scripted answers that do not address the questions and problems brought to light in customer inquiries and complaints. They are just lame! Too bad, as I have been tired of all the mergers and takeovers of the major banks, and wanted to just keep my money local. It is NOT working. Later, have better things to do than complain any more about Bannker Bank.
Go to Banner, get your free account with great customer service. My banker , Dan, was great! He even sent me a thank you note!
Biased Banner Employee. While setting up my account, I laughed at the news on the TV in the lobby. "The President is going on vacation again"... The Employee got out of his seat and told me not to make any more comments about the President. I stated that I only wish I could take as many vacations as the President. In customer service the employee is supposed to leave his/her bias at the door when going to work. I closed the account.......