Despite having an excellent credit history with my Juniper Visa with iTunes Rewards credit card, Barclay's closed my account with no notification last Fall. I purchased a laptop on eBay, expecting to use my card (had a reasonable balance but also plenty of credit). When the payment was declined repeatedly, i called the company and they informed me that I no longer had an account, just a balance.
I know that has happened with other institutions as well, but I think it's unfair to do it without notification. And I think it was unreasonable with my account history.
Barclays Bank in Dubai is in shambles to say the least. The whole operation was badly managed and in complete chaeos. Legal and compliance senioe management staff have persistently lied and have twisted the facts in order the clear their personal shortcomings whilst similtaneously damaging the reputation and livelihodds of their clients and their businesses.
It is astonishing to see that such a reputable bank allowing staff to conduct their business in a manner contradicting the code of ethics and compliance let alone in direct conflict and the opposite to the core values and principals of the bank.
It is further of great shame top see their leagal head working in a very unprofessional manner which is against the roots of any UK qualified lawyer who has taken oath to work in a just and professional manner.
What is alarming is that this has taken place under the direct attention of the Chairman and the CEO of Barclays Bank.
Amazing facts which give me concern on trusting this bank in the future let alone recommending this bank for any future business.
According to my bill paying log, I did pre-schedule payment of my Barclay's U Promise card on the due date. I'm not sure whether I made an error in posting it...perhaps neglecting to hit "submit"...or the website malfunctioned but, for whatever reason, the payment did not go through. I discovered the error two days later when I did my weekly check of credit card and bank transactions. By then the bank had charged me a twenty-five dollar penalty (actually posted on the exact due date!) and interest on the entire amount. Since we use the card for almost all of our expenses, the interest was substantial.
OK. They were within their rights...late is late. but it left a really bad impression. I was once late on a payment on my USAA Master Card. I received a reminder, paid the card off promptly. No penalty. I have cancelled my Barclay's card and will use my USAA card exclusively. My business is now entrusted to a bank that puts customer relations before the almighty dollar. How good it feels!