Despite having an excellent credit history with my Juniper Visa with iTunes Rewards credit card, Barclay's closed my account with no notification last Fall. I purchased a laptop on eBay, expecting to use my card (had a reasonable balance but also plenty of credit). When the payment was declined repeatedly, i called the company and they informed me that I no longer had an account, just a balance.
I know that has happened with other institutions as well, but I think it's unfair to do it without notification. And I think it was unreasonable with my account history.
The only reason I gave Barclays 1 star was because it was impossible to give them a zero, which is just what they deserve. This is an abysmal company with untrained and unhelpful telephone staff who do not know their posteriors from their elbows. They are rude, condescending and blatantly cheeky. I made a complaint about the way I was spoken to on the telephone and I ended up with Â£154 pounds as a goodwill gesture for their dreadful untrained staff mistakes. I will be leaving this establishment and would rather lick wasps than give Barclays another penny of my cash. Abominable service from an abysmal company.
Been with this bank for a year for their online savings. Has been pretty good so far, no hiccups or hassles. I like their Security features. Working in IT, it's important to have extremely good online security now. These hackers around the world are getting smarter and it looks like Barclays is staying on top of it, but there's always room for improvement no matter who you bank with. Overall I would give them 4.5 stars out of 5, so far. Transfers are easy thru ACH, and don't take forever, and set up process is relatively quick. No faxing in stuff, signatures, credit checks, stuff going thru the Mail(except the welcome kit etc..) Everything is online, secure, fast. Good Bank.