I have an online savings account with Barclays. The all-online bank does not send a paper monthly statement; it is all electronic.
As of January 2013, Barclays pays a higher interest rate than my Capital One 360 account. The Barclays web page has a less user friendly web page than the other online saving account. I got lost in my online Barclays account and I couldn't find the W2 tax form section. Other online banks are easier to use, but offer lower interest rates.
I have forgotten my Barclays password more than three times. I have talked with customer service workers during the US weekday business hours to reset my password. Barclays doesn't have a way to reset your password online when you forget the password. The customer service workers were friendly each time that I called.
The only reason I gave Barclays 1 star was because it was impossible to give them a zero, which is just what they deserve. This is an abysmal company with untrained and unhelpful telephone staff who do not know their posteriors from their elbows. They are rude, condescending and blatantly cheeky. I made a complaint about the way I was spoken to on the telephone and I ended up with Â£154 pounds as a goodwill gesture for their dreadful untrained staff mistakes. I will be leaving this establishment and would rather lick wasps than give Barclays another penny of my cash. Abominable service from an abysmal company.
Been with this bank for a year for their online savings. Has been pretty good so far, no hiccups or hassles. I like their Security features. Working in IT, it's important to have extremely good online security now. These hackers around the world are getting smarter and it looks like Barclays is staying on top of it, but there's always room for improvement no matter who you bank with. Overall I would give them 4.5 stars out of 5, so far. Transfers are easy thru ACH, and don't take forever, and set up process is relatively quick. No faxing in stuff, signatures, credit checks, stuff going thru the Mail(except the welcome kit etc..) Everything is online, secure, fast. Good Bank.