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Barclays Bank Report Card

Overall rating score 79%
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Barclays Bank Customer Review

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KansasCityMO's Profile Image

3 out of 5 marks

Reviewed by KansasCityMO

Jan 20th 2013

Online Savings Bank. Web page interface needs improvement.

I have an online savings account with Barclays. The all-online bank does not send a paper monthly statement; it is all electronic.

As of January 2013, Barclays pays a higher interest rate than my Capital One 360 account. The Barclays web page has a less user friendly web page than the other online saving account. I got lost in my online Barclays account and I couldn't find the W2 tax form section. Other online banks are easier to use, but offer lower interest rates.

I have forgotten my Barclays password more than three times. I have talked with customer service workers during the US weekday business hours to reset my password. Barclays doesn't have a way to reset your password online when you forget the password. The customer service workers were friendly each time that I called.

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CarlHicks's Profile Image

Reviewed by CarlHicks

Jan 16th 2014

5 out of 5 marks

I currently have checking, savings, and CD's at Ally Bank, but need better interest rates, so came to Barclays Bank.

Setting up an on line account will take you a while and test your patience as is with all websites, but once you get it down, you will be amazed at how good this bank has become. Since they currently do not offer checking accounts, I would strongly recommend opening your checking at Ally Bank on line, then establish a direct transfer of funds from Ally to Barclay (FREE) to deposit your savings as Barclays is #1 for interest rates at the present time in the US. Trust me, if there were better banks than Ally and Barclay, I wouldn't be with them. You can find all banking information on line, I have an account with Bank of America and they are the WORST of the WORST, they will be closing their doors any day now and leaving the customers holding only the FDIC funds, they suck big time!

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KimLee's Profile Image

Reviewed by KimLee

Oct 26th 2013

1 out of 5 marks

Terrible. Left the bank already.

I tried to pay a bill using my money and Barclay's held onto my money for more than a week. Why is it that banks can hold onto deposits for unreasonable periods of time when they are under $10,000 and are electronic transfers? What possible reason can they have to withhold money from me for longer than 3 business days? So not only could I not pay the bill, Barclay's charged me for "insufficient funds", and held my funds frozen so I couldn't take them out and pay them through my other bank.

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