I have an online savings account with Barclays. The all-online bank does not send a paper monthly statement; it is all electronic.
As of January 2013, Barclays pays a higher interest rate than my Capital One 360 account. The Barclays web page has a less user friendly web page than the other online saving account. I got lost in my online Barclays account and I couldn't find the W2 tax form section. Other online banks are easier to use, but offer lower interest rates.
I have forgotten my Barclays password more than three times. I have talked with customer service workers during the US weekday business hours to reset my password. Barclays doesn't have a way to reset your password online when you forget the password. The customer service workers were friendly each time that I called.
I tried to pay a bill using my money and Barclay's held onto my money for more than a week. Why is it that banks can hold onto deposits for unreasonable periods of time when they are under $10,000 and are electronic transfers? What possible reason can they have to withhold money from me for longer than 3 business days? So not only could I not pay the bill, Barclay's charged me for "insufficient funds", and held my funds frozen so I couldn't take them out and pay them through my other bank.
Barclays [Redacted] London....ATM ate my card...not a great way to start a vacation.......went inside bank to ask for help and my new 2 best friends, thankfully were working that day...M. Hunter and H. Shah, saved the day for me, they contacted Bank of America, explained the problem, and after some time help came...they were so polite and sensitive to this slightly dazed woman....Barclays should be very proud of these fine employees, will definitely stop in the say hello next time I am in London, and Barclays is my bank while there