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Barclays Bank Customer Review

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davidr222's Profile Image

1 out of 5 marks

Reviewed by davidr222

Sep 18th 2012

Very Frustrating Experience

The credit card offered by barclays online featured a number of rewards. I contacted customer service with some questions and discovered that the rewards were quite misleading... Not at all as advertised. It took about an hour on the phone before the situation was finally made clear to me. All of this is an indication that this institution is not functioning optimally. I would recommend steering clear of barclays.

Is this review helpful? ▲ Yes 1 ▼ No 1

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turningintoacockro's Profile Image

Reviewed by turningintoacockro

Jan 25th 2015

1 out of 5 marks

Dealing with this bank is like Kafka's Metamorphasis

I hold financial Power of Attorney (POA) over my father's accounts. I called Barclays customer service to make sure there was not going to be an issue with setting up a CD account for my father. They assured me that all I needed to do was set up the account online in my father's name and then fax the POA document once the account was established. I entered the information necessary to set up the account and then pressed enter. Half an hour later, the screen still showed that the application was processing. I realized that I had forgotten to enter a beneficiary, so I closed the window and attempted to re-enter the application. The application would not let me back in and urged me to call customer service, so I did so. Customer service then told me that they would not be able to give me any information about the application unless they could speak to my father. I explained that my father could not speak to them, which is why I have POA. They said that they could not speak to me without a POA, but that I could not send them a POA document until the application had been approved, putting me in the absurd situation of being unable to do anything to move forward on setting up this account. At this point, I no longer had any interest in an account with a bank that would force me into such an absurd situation. Even the customer service agent acknowledged the absurdity of the situation. I asked that they delete the application as they were obviously not interested in my father's business.

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barclaysrterrible's Profile Image

Reviewed by barclaysrterrible

Jul 8th 2014

1 out of 5 marks

Absolutely Abysmal Company. Unhelpful and arrogant staff.

The only reason I gave Barclays 1 star was because it was impossible to give them a zero, which is just what they deserve. This is an abysmal company with untrained and unhelpful telephone staff who do not know their posteriors from their elbows. They are rude, condescending and blatantly cheeky. I made a complaint about the way I was spoken to on the telephone and I ended up with £154 pounds as a goodwill gesture for their dreadful untrained staff mistakes. I will be leaving this establishment and would rather lick wasps than give Barclays another penny of my cash. Abominable service from an abysmal company.

Is this review helpful? ▲ Yes 2 ▼ No 0

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