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Finally took the plunge and opened a savings account to be a responsible person. Unlike what others have said here, my experiences have been only positive.
Easy to set up. I did it on my lunch break. No papers, no waiting. Everything online and easy. No need to mail checks. Funding is done by ETF (electronic transfer - not wire transfer so no fee).
Easy to use web site.
Yes I know it takes about 3 days to get money out, but the entire point of a savings account is to give yourself a time delay to get your money so you don't spend it on silly things.
Got a free $25 bonus just for signing up. In this low interest rate environment, that would have been like 2 years worth of interest. Not a lot, but still free money. I had to sign up through a link generated by someone who already has a Capital One 360 savings account (be referred). Here's a link I generated. That link gets you started with a free $50 for a checking and free $25 for a savings account [Redacted]
I have been a long term ING direct customer. When Capitalone360 purchased ING I was very concerned but willing to give the benefit of the doubt.
Without rattling on about a great number of small inconveniences like the extra steps in the mobile app I will instead focus on the one big issue that is in my opinion a deal breaker: I can't ever log in to my account.
I work in IT and as such, passwords, and accurately remembering them is something I do fairly regularly. I'm not perfect, but in my years with ING, I never had an issue remembering my sign in PIN.
Since the buyout I have to cycle between 4 browsers (IE x86, chrome, firefox, and opera) to see which will accept my PIN. Initially I was worried I was screwing up but out of 13 calls to customer service, I've been able to authenticate with my PIN 13 times so the issue is not likely me. Every time I go to log in I get a "your pin is incorrect" message and have to start altering browsers. IE (32 bit only) seems to have the best success rate at around 60% but IE is not my main browser and I am very dissatisfied to have to log in with a different browser each time.
I have called and left very detailed descriptions of my issue with time stamps (to the second) and gone as far as to offer wireshark captures of what I'm getting in response but in the 3 months I've been actively trying they can't seem to resolve this.
This is an online banking account, and as such my ability to log in whenever I need is a paramount concern, Capitalone has managed to break a good and existing relationship beyond repair. Look somewhere else for an online bank or be prepared to go through a lot of phone support to get things going.
I will say their phone support agents have increased in quality but that doesn't fix the underlying problem.
Trying to purchase a home and decided to finance through Capital One 360, but they are extremely slow to process my loan. It has been almost 4 weeks since I submitted the requested documents needed and still have not received a clear to close. Every time I call, I get different answers from customer service. Would not recommend using Capital One 360 for mortgage lending. Terrible customer service and very slow processing. Don't expect to close a loan in 30 days. Go elsewhere for your mortgage loan.
|Non-Sufficient Fund (Overdraft)||$0||$30|
|Stop Payment item||$25||$27|
|Domestic Wire Transfer (Outbound)||$40||$22|
|Domestic Wire Transfer (Inbound)||$0||$9|
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