Overall Rating

MyBankTracker Grade

A+
Customer Rating
Financial Health
Bank Fees
Bank Rates
Mobile Deposits
Mobile Banking

Featured Rates

Add a Bank to Compare

Bank Reviews
CIT Bank
Add
Bank Reviews
Univest Direct
Add
Bank Rates
UFB Direct
Add
Compare Banks

Capital One 360 Customer Review

Post a review
Babetta's Profile Image

1 out of 5 marks

Reviewed by Babetta

Feb 8th 2013

Horrible

1. The online optimizer is a night mare.

2. People at the branch have no clue regardless of what you ask them and send you in the wrong direction all the time.

3 FEEEEES - incredible $30 for wires out 15 for wires in, plus maintenance fees per check fees

Hsbc gave me 5 wires free, no charge for checks(!) citi bank is much cheaper

Got online banking with citi - only now I understand what a dinosaur Capital one is!!!

Is this review helpful? ▲ Yes 1 ▼ No 0

Other Capital One 360 Reviews

tb11e's Profile Image

Reviewed by tb11e

Nov 19th 2014

4 out of 5 marks

Online Customer Support Is Key

The online customer support is key. I hate calling on the phone and waiting hours to get in contact with a person. With online chat i wait 3 minutes max.

Is this review helpful? ▲ Yes 1 ▼ No 0

drmembrane's Profile Image

Reviewed by drmembrane

Oct 2nd 2014

1 out of 5 marks

Why Can't I Give Them Zero Stars

I do computer security for a living. I have a car loan through capital one and just the one account i have their security is appalling, their understanding of corporate networking is worse. Migrating people to a new site with no notice and worse, no links from the old site to the new. Forcing me to call customer service to fix my site.

I get on the phone and they can only identify me by my social, sorry, i know better than to give that over the phone, if you want my car payment you'll have to find a different way to identify me. Unfortunately they don't allow me enough characters to list all the problems i've had and found with their broken system, for example taking a month and a half before i could make my first payment because they were setting up my account then trying to charge me a late fee. I knew nothing about capitalone before this car loan, i'm glad i didn't set up a real bank account with them now.

Is this review helpful? ▲ Yes 2 ▼ No 0

Post a review View all Reviews