1. The online optimizer is a night mare.
2. People at the branch have no clue regardless of what you ask them and send you in the wrong direction all the time.
3 FEEEEES - incredible $30 for wires out 15 for wires in, plus maintenance fees per check fees(!!!).
Hsbc gave me 5 wires free, no charge for checks(!) citi bank is much cheaper
Got online banking with citi - only now I understand what a dinosaur Capital one is!!!
I do computer security for a living. I have a car loan through capital one and just the one account i have their security is appalling, their understanding of corporate networking is worse. Migrating people to a new site with no notice and worse, no links from the old site to the new. Forcing me to call customer service to fix my site.
I get on the phone and they can only identify me by my social, sorry, i know better than to give that over the phone, if you want my car payment you'll have to find a different way to identify me. Unfortunately they don't allow me enough characters to list all the problems i've had and found with their broken system, for example taking a month and a half before i could make my first payment because they were setting up my account then trying to charge me a late fee. I knew nothing about capitalone before this car loan, i'm glad i didn't set up a real bank account with them now.
I have been a customer for a few months now and can safely write a review and say that capital one 360 is an amazing bank!
First, I would like to invite anyone to use that link to try out 360. No min deposit and you will receive a $50 CASH bonus in your account!! Up to $100 if you open savings, checking, and other available accounts.
Let me first say I have not had any of the mentioned problems with capital one. They have top notch CS and I love how they don't have any fees what so ever! It is very easy to deposit your money! Can't ask for a better bank