Overall Rating

MyBankTracker Grade

A+
Customer Rating
Financial Health
Bank Fees
Bank Rates
Mobile Deposits
Mobile Banking

Featured Rates

Add a Bank to Compare

Bank Reviews
CIT Bank
Add
Bank Reviews
Univest Direct
Add
Bank News
SFGI Direct
Add
Compare Banks

Capital One 360 Customer Review

Post a review
Babetta's Profile Image

1 out of 5 marks

Reviewed by Babetta

Feb 8th 2013

Horrible

1. The online optimizer is a night mare.

2. People at the branch have no clue regardless of what you ask them and send you in the wrong direction all the time.

3 FEEEEES - incredible $30 for wires out 15 for wires in, plus maintenance fees per check fees(!!!).

Hsbc gave me 5 wires free, no charge for checks(!) citi bank is much cheaper

Got online banking with citi - only now I understand what a dinosaur Capital one is!!!

Is this review helpful? ▲ Yes 1 ▼ No 0

Other Capital One 360 Reviews

ldt1993's Profile Image

Reviewed by ldt1993

Sep 11th 2014

5 out of 5 marks

Great Bank

I have been a customer for a few months now and can safely write a review and say that capital one 360 is an amazing bank!

First, I would like to invite anyone to use that link to try out 360. No min deposit and you will receive a $50 CASH bonus in your account!! Up to $100 if you open savings, checking, and other available accounts.

Let me first say I have not had any of the mentioned problems with capital one. They have top notch CS and I love how they don't have any fees what so ever! It is very easy to deposit your money! Can't ask for a better bank

Is this review helpful? ▲ Yes 1 ▼ No 0

Quanta's Profile Image

Reviewed by Quanta

Jul 21st 2014

3 out of 5 marks

Checking Account Closed; Easier than Keeping a Patron

I opened a Capital One 360 Savings and Checking Accounts because I believed the Capital One backing would mean it was a reliable, safe, and customer service friendly financial institution. That did not turn out to be so true.

My Capital One 360 Savings Account is not the problem. My 360 Checking Account became a nightmare when a check I had written (actual CO 360 paper check) 4 months earlier was presented for payment which was very odd. For one thing, Capital One should never have tried to cash that check because of age, let alone let it be fed through twice more which overdrafted me during the week before Christmas.

Worse, I used my Capital One 360 Mastercard Checking Card at Target in the November - December period when Target pin pads were hacked. Capital One was good about informing me as soon as they realized my MasterCard Debit Card was compromised and issued a new one. Then, I realized that CO 360 was looking for a way to close my 360 checking account. I agree with other patrons of Capital One--their rules for closing checking are rather arbitrary and arcane and not consistent. Moreover, most banks will try and help their customers to reinstate their checking accounts after a year or two; there does not appear to be any such courtesy or grace with Capital One 360.

I have kept my CO Savings and Sharebuilder, but I am thinking of moving these elsewhere because of the internal bunk that goes on at Capital One 360.

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews