About Capital One

Headquartered in McLean, Virginia, Capital One® offers a broad array of financial products and services to consumers, small businesses and commercial clients in the U.S., Canada and the UK.
Customer Service #

Add a Bank to Compare

Bank News
CIT Bank
Add
Bank News
TD Bank
Add
Bank Rates
HSBC Bank USA
Add
Compare Banks

Overall Rating

C
Grade

Capital One Report Card

Overall rating score 37%
Customer Rating
Based on 146 Reviews
Financial Health
Based on Texas Ratio: 11.48
Bank Fees
vs. Average
Bank Rates
vs. Average
Number of Locations
vs. Similar Institutions
Mobile Banking
Quality of Mobile Services

Locations & Hours

Capital One Location Map
Capital One Location Map
We found branches close to you and 1 nationwide.
View Locations & Hours

Customer Reviews

Most Helpful Customer Reviews

Michael J's Profile Image

Reviewed by Michael J

Jan 30th 2010

5 out of 5 marks

They truley treat you like family

I have nothing but good experences at this bank on Tech Ridge. The Branch Manager Sara is a very awesome and care person. Without them I would be dead, no joke.

Is this review helpful? ▲ Yes 3 ▼ No 2

Bob M's Profile Image

Reviewed by Bob M

Oct 12th 2010

3 out of 5 marks

Hit and miss

I have been to 5 different branches of Capitol One in my area. The ones at Trinity Mills/Toll Rd, Lewisville, and MacArthur are great. Exceptional customer service. The others at Old Denton and the one on Frankfort have the absolute worst customer service I have ever experienced. Unfortunately the later 2 are the closest to our home. So we are once again bank shopping. To bad these 2 branches are the cause for Capitol One losing my accounts. I wish Wachovia was still around.

Is this review helpful? ▲ Yes 3 ▼ No 0

Susan H's Profile Image

Reviewed by Susan H

Dec 1st 2010

1 out of 5 marks

This bank is absolutely Hideous !!! Beware !

This bank sent out an August promotional letter in which they offered to credit my account $ 200 upon my opening a new business account and using a debit card. Upon my meeting the requirements, they have come up with numerous excuses not to fulfill their part. The agent made me jump through hoops to PROVE that I had met the requirement, faxing her documents, threatening to close the case if I didn't do it " immediately ", then claiming that she read the " fine print", and they didn't yet have to fulfill the obligation for several more weeks. Several more weeks have gone by, and they STILL have not credited my account. They are in total default at this point.

To top it off, they deducted someone else's withdrawal from my account and have

yet to correct that either, although they are FULLY aware of it. I've called 4 times about that also. They say they are correcting, but then I see no correction on

my statement and I call yet again. Each time I call, a new agent answers and promises to correct, then doesn't. They refuse to give you their last name or any

phone number to contact them. It's very odd...they were able to correct a mistake that was advantageous to them, but not to correct their mistake that was disadvantageous to me.

In all my years of dealing with Chevy Chase Bank (over 30), I never had a situation in which I was ignored, dismissed, and arrogantly treated with mistakes (theirs) left uncorrected and fraudulent behavior regarding promotional advertising. They aren't worried because they are so well insulated from any appropriate action against them....Beware...If this is the future of banking, this is scary, folks.

Is this review helpful? ▲ Yes 6 ▼ No 0

Post a review View all reviews

Bank Rates

NAME RATE (APY) MIN TO EARN APY MIN TO OPEN
Smart Savings

0.85%

$0

$25

NAME ANNUAL FEE INTRO APR REGULAR APR
Capital One® Classic Platinum Credit Card

$39

0.00%

22.90% - 22.90%

Learn More
Capital One® Platinum Credit Card

$19

-100.00%

24.90% - 24.90%

Learn More
Capital One® Platinum Prestige Credit Card

$0

0.00%

10.90% - 10.90%

Learn More
Capital One® Quicksilver® Cash Rewards Credit Card

$0

0.00%

12.90% - 12.90%

Learn More
Capital One® Quicksilver® Cash Rewards Credit Card

$0

0.00%

12.90% - 12.90%

Learn More
Capital One® Secured MasterCard®

$29

-100.00%

22.90% - 22.90%

Learn More
Capital One® Venture® Rewards Credit Card

$59

-100.00%

13.90% - 13.90%

Learn More
Capital One® VentureOne® Rewards Credit Card

$0

0.00%

11.90% - 11.90%

Learn More
Sony Card from Capital One®

$0

0.00%

13.90% - 13.90%

Learn More
NAME ANNUAL FEE INTRO APR REGULAR APR
Capital One® Secured MasterCard®

$29

-100.00%

22.90% - 22.90%

Learn More
NAME ANNUAL FEE INTRO APR REGULAR APR
Capital One® Classic Platinum Credit Card

$39

0.00%

22.90% - 22.90%

Learn More
Capital One® Platinum Prestige Credit Card

$0

0.00%

10.90% - 10.90%

Learn More
Capital One® Quicksilver® Cash Rewards Credit Card

$0

0.00%

12.90% - 12.90%

Learn More
Capital One® Quicksilver® Cash Rewards Credit Card

$0

0.00%

12.90% - 12.90%

Learn More
Capital One® Spark? Cash Select for Business

$0

N/A

N/A

Learn More
Capital One® Spark? Miles Select for Business

$0

N/A

N/A

Learn More
Capital One® VentureOne® Rewards Credit Card

$0

0.00%

11.90% - 11.90%

Learn More
Sony Card from Capital One®

$0

0.00%

13.90% - 13.90%

Learn More
NAME ANNUAL FEE INTRO APR REGULAR APR
Capital One® Platinum Prestige Credit Card

$0

0.00%

10.90% - 10.90%

Learn More
Capital One® Quicksilver® Cash Rewards Credit Card

$0

0.00%

12.90% - 12.90%

Learn More
Capital One® Quicksilver® Cash Rewards Credit Card

$0

0.00%

12.90% - 12.90%

Learn More
NAME ANNUAL FEE INTRO APR REGULAR APR
Capital One® Platinum Prestige Credit Card

$0

0.00%

10.90% - 10.90%

Learn More
Capital One® Quicksilver® Cash Rewards Credit Card

$0

0.00%

12.90% - 12.90%

Learn More
Capital One® Quicksilver® Cash Rewards Credit Card

$0

0.00%

12.90% - 12.90%

Learn More
Capital One® Spark? Cash Select for Business

$0

N/A

N/A

Learn More
Capital One® Spark? Miles Select for Business

$0

N/A

N/A

Learn More
Journey<sup>SM</sup> Student Rewards from Capital One®

$0

-100.00%

19.80% - 19.80%

Learn More
Sony Card from Capital One®

$0

0.00%

13.90% - 13.90%

Learn More
NAME ANNUAL FEE INTRO APR REGULAR APR
Capital One® Platinum Prestige Credit Card

$0

0.00%

10.90% - 10.90%

Learn More
Capital One® VentureOne® Rewards Credit Card

$0

0.00%

11.90% - 11.90%

Learn More
Capital One® Orbitz® Visa® Platinum

$0

0.00%

13.90% - 19.90%

Learn More
MTV® Visa® Card

$0

0.00%

13.90% - 19.90%

Learn More
NAME ANNUAL FEE INTRO APR REGULAR APR
Capital One® Spark® Select for Business

$0

N/A

N/A

Learn More
Capital One® Spark? Cash for Business

$59

N/A

N/A

Learn More
Capital One® Spark? Cash Select for Business

$0

N/A

N/A

Learn More
Capital One® Spark? Classic for Business

$0

N/A

N/A

Learn More
Capital One® Spark? Miles Select for Business

$0

N/A

N/A

Learn More
NAME ANNUAL FEE INTRO APR REGULAR APR
Journey<sup>SM</sup> Student Rewards from Capital One®

$0

-100.00%

19.80% - 19.80%

Learn More
NAME ANNUAL FEE INTRO APR REGULAR APR
Capital One® Spark? Miles Select for Business

$0

N/A

N/A

Learn More
Capital One® Venture® Rewards Credit Card

$59

-100.00%

13.90% - 13.90%

Learn More
Capital One® VentureOne® Rewards Credit Card

$0

0.00%

11.90% - 11.90%

Learn More
TERM RATE (APY) MIN TO OPEN
6 Month CD

0.10%

$500

12 Month CD

0.15%

$500

18 Month CD

0.20%

$500

24 Month CD

0.20%

$500

36 Month CD

0.35%

$500

48 Month CD

0.45%

$500

60 Month CD

0.60%

$500

Banking Fees

Type Fee National average
Monthly Inactivity

N/A

$6

Non-Sufficient Fund (Overdraft)

$35

$30

Stop Payment item

$35

$27

Return Deposit

$35

$17

Domestic Wire Transfer (Outbound)

$20

$22

Domestic Wire Transfer (Inbound)

$15

$8

Non-Bank ATM

$2

2 plus 3% of transaction-international

$1

Sumit your question by creating a free account

Already a member?