Overall Rating

C
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Capital One Report Card

Overall rating score 37%
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Capital One Latest Customer Reviews

bbudreau's Profile Image

Reviewed by bbudreau

Apr 15th 2014

1 out of 5 marks

larger the company the worse the service

capital one .com invited me to sign up for credit tracker.. yesterday I did and today I get email of change in my score. therefore today I log on to capitalone.com only to find NO LINK to the service now that I had signed up.. better yet customer service (nonservice) said they couldn't help me with it because the tracker is provided by a third party. So once again capital one is only interested in signing you up for something with no intent to ever service the idem.

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JP100's Profile Image

Reviewed by JP100

Apr 8th 2014

1 out of 5 marks

I have been with ING for years, no more since the Capital One merger

Yes, they are a money-fee hungry beast. ING was great but now that they merged with Capital One, you should dump them both or expect fees that touch the legal limits.

Go to a Credit Union, they are fair and easy to join these days. Capital One and ING now enjoy a revenue model that caters to people with no options..You can do better.*

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OrlandoEscalaya's Profile Image

Reviewed by OrlandoEscalaya

Apr 1st 2014

1 out of 5 marks

Awful Management

Long lines, no service, awful bankers. This branch should be closed.

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arbuict's Profile Image

Reviewed by arbuict

Mar 30th 2014

1 out of 5 marks

Cheats and Manpulators

I had a secured credit card from Capital One. I had closed my account in early Jan 2014 clearing all my dues. Still the bank kept sending email and phone calls about dues.

Twice on phone call I got it cleared with the bank reps on past dues and they clearly mentioned to me that I do not need to pay any further new payments as it had all been cleared when closing the account.

However even after that they kept sending emails and called me a third time to pay additional amount. Which I paid after having long discussion.

The bank has been involved in past in many illegal activities related to credit cards and has been caught by federal agencies. It continues to be a very unreliable bank and my suggestion would be in any case do no put your hard earned money into the hands of Capital One.

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Wesleyherrera82's Profile Image

Reviewed by Wesleyherrera82

Mar 28th 2014

1 out of 5 marks

Credit card payment

I walked into the branch to make a 25.00 payment. Handed the teller my credit card and my primary financial institution debit card to advance the payment from.

This teller did not pay attention to detail and drafted the credit card 25.00 which eventually will cost me 24% and 10.00 fee for doing so. I asked to speak to the manager who tried to be sneaky and state it was an error and it would not affect payment or cost I question per about then cash advance fee and she froze. She gave me an attitude for questioning her and stated that I should call the credit card dept for that matter. This experience was the worst. Poor service poor people skills and poor attention to detail.

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