johnny on the spot watching my credit card transactions..

I moved recently to US and CapitalOne had a branch near to my office and I walk in to give them business. I was greeted by a gentlemen who provided me all info and suggested to open a checking account.

When I provided documents he wanted to see my physical passport and requested to bring in next day and promised that he would open it in 10mins

Next day I go there and I was greeted by some other lady and she said I cant open rewards account because i do not have SSN number yet and mentioned person who gave me info may be wrong, not sure how sure she was in to provide me that info

I visited this bank twice to open bank account with documents they requested on 1st day and 2nd day someone else says this documents doesnt suffice is ridiculous because bank employees should suppose to know what documents they need to open and all of them should have one common understanding and not each individually.

I walked out deciding never to do business with them because if 2 different employees set 2 different process to open a bank account think what would be state once I start doing business ??

Thanks, I was saved from this bad bank

paid a large bill thru bill pay and realized the next day It was sent to the wrong payee. I called the bank and they assured me that with in 10 days my account would be credited. I called them several time and each time was told at least 10 days. called them 15 days later was told it was my fault and they took no responsablitay.. Capital one bill pay is very easy to pass thebuck

2007 capital one allowed a family member to open a credit card using my identity.I filed a police report and filed for a fraud investigation through capital one. I got denied they said I was liable I continued my battle all the way until today where I broke down and paid the debt in full. I didn't even have the account number and never lived in the state or residence of which they allowed this card to opened. The fraud dept hung up calls many times denied me a true and fair dispute.

I have sent in by fax my POA three times. THREE. They claim they never get any of them and refuse to talk to me about my husbands account. This is the most terrible customer service and when I wanted to speak to a supervisor, they refused! DO NOT GET A CARD THROUGH THEM!