I have 2 external transfers automatic twice a month. I am closing that checking account, so I need to cancel those transfers. I go onto their website, and they are not listed. I called the customer service number and after 3 transfers and on hold, I finally hung up. They wasted an hour of my time for nothing! They tried to tell me it's not auto and it was last done in October. I was looking at the current statement and it clearly shows them depositing my money! I got frustrated and hung up, I don't have time for this! I'm moving my money!
We have been w Cap One for about 5 years. Yesterday we stopped at our Cap One branch on Old Denton road in Carrollton for a notary. We were refused service because the notary told us Cap one only notarized Cap One documents. Previously I had docs notarized several times at this branch. About a year and a half ago we moved the bulk of our funds to Chase due to problems getting cashiers checks for RE transactions. Seemed like the person that could sign the check was always hard to find or out of the office. They to top it of the receiving banks HOLD Cap one cashiers checks for 3 days to clear. Something about the type of check Cap one issued at that time. Further they did not offer online wire transfers which make this whole process easier. We are giving up on Cap One they just don't understand
what customer service is.