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Capital One Customer Review

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Glassspder's Profile Image

2 out of 5 marks

Reviewed by Glassspder

Jan 23rd 2013

40 minuites on hold and still can't fix my simple problem!

I have 2 external transfers automatic twice a month. I am closing that checking account, so I need to cancel those transfers. I go onto their website, and they are not listed. I called the customer service number and after 3 transfers and on hold, I finally hung up. They wasted an hour of my time for nothing! They tried to tell me it's not auto and it was last done in October. I was looking at the current statement and it clearly shows them depositing my money! I got frustrated and hung up, I don't have time for this! I'm moving my money!

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Other Capital One Reviews

mtello1's Profile Image

Reviewed by mtello1

Sep 23rd 2014

1 out of 5 marks

They Will Close You Account For No Reason

I have been with them for a long time. I just received a letter that they will close all my accounts with no reason given.

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musicman3204's Profile Image

Reviewed by musicman3204

Oct 4th 2014

5 out of 5 marks

Convient/Best rewards

I've been with Capital One Bank for over two years now and a credit card customer for more than 10 years. I have never had a problem with this bank. It is super easy to avoid fees with this bank as I have never been charged a fee with them in my 2 year history. A few years back I had to move from one state to the other for work and ran low on funds.

The customer service representative with the credit card customer service refunded all of my late fees/overdraft fees and gave me a credit to give me a little extra money to spend on my big trip. The reason he gave me was simply because of my continued business Capital One wanted to reward my loyalty. I love the cash back on my credit card and I love the no hassle rewards points I earn simply for using my debit card.

I even earn no hassle rewards for using bill pay and writing checks or using the ATM. I am always rewarded for my continued support and business with Capital One. This bank is easy to do business with.

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