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Capital One Customer Review

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Glassspder's Profile Image

2 out of 5 marks

Reviewed by Glassspder

Jan 23rd 2013

40 minuites on hold and still can't fix my simple problem!

I have 2 external transfers automatic twice a month. I am closing that checking account, so I need to cancel those transfers. I go onto their website, and they are not listed. I called the customer service number and after 3 transfers and on hold, I finally hung up. They wasted an hour of my time for nothing! They tried to tell me it's not auto and it was last done in October. I was looking at the current statement and it clearly shows them depositing my money! I got frustrated and hung up, I don't have time for this! I'm moving my money!

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Other Capital One Reviews

Quinn's Profile Image

Reviewed by Quinn

Aug 15th 2014

1 out of 5 marks

Done with this bank

Tried to process a simple domestic wire transfer. It took over one and half hours to process. #badbank

I'm done with them. Closing my accounts.

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superfluous's Profile Image

Reviewed by superfluous

Jul 31st 2014

1 out of 5 marks

Worst Banking Experience Ever

I have a line of credit on checking account and now for the second time the bank returned items presented for payment and then charged me numerous NSF fees. When trying to clear up the line of credit issue with the bank, I was told that I did not have a line of credit for my checking account -- the bank's records did now show that I applied for nor did I have a line of credit on my account. Fortunately, I had a copy of a letter from CapitolOne stating that my line of credit had been processed for my account. I took me a week to resolve this issue with this bank. They have terrible customer service and will not admit to their errors, only keep charging you more and more banking fees. I am now going to close my account and warn anyone else to NOT OPEN AN ACCOUNT WITH CAPITAL ONE BANK.

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