Overall Rating

C
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Capital One Report Card

Overall rating score 37%
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Capital One Customer Review

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Glassspder's Profile Image

2 out of 5 marks

Reviewed by Glassspder

Jan 23rd 2013

40 minuites on hold and still can't fix my simple problem!

I have 2 external transfers automatic twice a month. I am closing that checking account, so I need to cancel those transfers. I go onto their website, and they are not listed. I called the customer service number and after 3 transfers and on hold, I finally hung up. They wasted an hour of my time for nothing! They tried to tell me it's not auto and it was last done in October. I was looking at the current statement and it clearly shows them depositing my money! I got frustrated and hung up, I don't have time for this! I'm moving my money!

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Other Capital One Reviews

bbudreau's Profile Image

Reviewed by bbudreau

Apr 15th 2014

1 out of 5 marks

larger the company the worse the service

capital one .com invited me to sign up for credit tracker.. yesterday I did and today I get email of change in my score. therefore today I log on to capitalone.com only to find NO LINK to the service now that I had signed up.. better yet customer service (nonservice) said they couldn't help me with it because the tracker is provided by a third party. So once again capital one is only interested in signing you up for something with no intent to ever service the idem.

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JP100's Profile Image

Reviewed by JP100

Apr 8th 2014

1 out of 5 marks

I have been with ING for years, no more since the Capital One merger

Yes, they are a money-fee hungry beast. ING was great but now that they merged with Capital One, you should dump them both or expect fees that touch the legal limits.

Go to a Credit Union, they are fair and easy to join these days. Capital One and ING now enjoy a revenue model that caters to people with no options..You can do better.*

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