I have 2 external transfers automatic twice a month. I am closing that checking account, so I need to cancel those transfers. I go onto their website, and they are not listed. I called the customer service number and after 3 transfers and on hold, I finally hung up. They wasted an hour of my time for nothing! They tried to tell me it's not auto and it was last done in October. I was looking at the current statement and it clearly shows them depositing my money! I got frustrated and hung up, I don't have time for this! I'm moving my money!
IF YOU WANT PROBLEMS BANK AT CAPITOL ONE...YOU WILL GET BS AND EXCUSES....JUST UNBELIEVABLE..
I had been an Orchard Bank cardholder for 13 years with a perfect history. Capital one acquired my credit card account and problems began instantly. I was not able to access my account on line after being railroaded into the downward spiral of capital one. My Orchard Bank Mastercard expired in May of 2013, and the incompetent capital one finally sent me a credit card in February after contacting them 13 times. I still am not able to access and manage my account on line. I continued to make prompt payments by US Mail and demonstrated my integrity. Capital one has yet to assist me to access my account on line. The BBB was contacted (they of course are equally as pathetic) and I had a call from the capital one executive office. The idiot who contacted me is completely incompetent and I'm sure needs help dressing himself before his ride to work on one of those short buses where the riders lick the windows. Don't waste your time with Capital one, they are the bottom of the heap. Capital one has no customer service whatsoever. Please learn from my terrible experience, and don't have anything to do with these mentally deficient idiots!!