After having a capital one credit card with the same credit limit for almost 20 years, and hovering near that limit for most of the last 5 years, i withdrew from an ira to pay off the balance. (why keep money in an account earning less than 1% when paying close to 20% on a credit card? )
one month after paying off the balance, they call and say they are lowering my credit limit from $5,000 to $500 (yes, 90%). They say because i have too many cards with balances. Doh, i paid off most of my other accounts at the same time, so i have a lower total balance than i have had in over ten years. Ok, i know the credit line is their call, whether fair or not. Still, i am bitter at their recent action.
I open my account when I moved to Texarkana. Later I moved to Nash, Tx and I used the bank there. They are most helpful with any matter I've taken to them. They are friendly and courteous and I believe they are most oriented towards customer service. My only problem is that there is not a branch near where I live now, in Wichita Falls, TX or close to my Mother's house in Oklahoma City. I still have my account with Capital One and will continue to business with them.
I charge over 3K a month on my credit card... ASK me how many times they deny a charge at the same places I shop on a weekly basis!
And their customer service department doesn't understand why I am upset.
Far better choices to choose from then Capital One