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Capital One Customer Review

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Tonic's Profile Image

3 out of 5 marks

Reviewed by Tonic

Jan 14th 2013

Capital One Online Bank Is The Worst Among Many Online Banks

Capital one online bank is the worst among many online banks i ever dealt with. And i like to do banking online. They are among the worst in technology they implemented; among the worst in training their call center reps and definitely among the worst in number of errors and issues with their service. Their bill pay service was as bad as it gets with missing payments, using/assigning wrong accounts to source payments and so on. The bank had no idea of what going on at the bill pay service which leads me to believe that they outsourced that service to some unknown third party. My frustration rose to the level of wishing to immediately close all my accounts with them number of times over the last six month i started to use the bank.

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Other Capital One Reviews

Guelfogc's Profile Image

Reviewed by Guelfogc

Nov 15th 2014

5 out of 5 marks

This Location Is Permanently Closed. Capital One Signs Gone.

This was my branch. It was open as normal week ago. Today nov 15 it is closed. Atm gone, front doors chained and padlocked, no capital one signs to be seen. What has happened to warrant this closure?

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rockhunter's Profile Image

Reviewed by rockhunter

Nov 14th 2014

1 out of 5 marks

Borrowers Beware

I have the worst experience ever dealing with capital one. It's worst than dealing with a crooked used car lot. They lure you in with a great offer then pull a bait and switch. After you have signed and agreed to the terms and rates they change everything hoping that you will go for it. They promise you the world, but will not keep a single one. Amanda at the dennim springs office is the worst.

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