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Capital One Customer Review

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Tonic's Profile Image

3 out of 5 marks

Reviewed by Tonic

Jan 14th 2013

Capital One Online Bank Is The Worst Among Many Online Banks

Capital one online bank is the worst among many online banks i ever dealt with. And i like to do banking online. They are among the worst in technology they implemented; among the worst in training their call center reps and definitely among the worst in number of errors and issues with their service. Their bill pay service was as bad as it gets with missing payments, using/assigning wrong accounts to source payments and so on. The bank had no idea of what going on at the bill pay service which leads me to believe that they outsourced that service to some unknown third party. My frustration rose to the level of wishing to immediately close all my accounts with them number of times over the last six month i started to use the bank.

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Other Capital One Reviews

capital1NO's Profile Image

Reviewed by capital1NO

Nov 25th 2014

1 out of 5 marks

No Costumer Service At All!!

I'm closing my capital one bank account since oct 8, but it didn't got closed till now with a 0 balance, i got a new bank fee and because of that a overdraft charge, no one to whom to speak, no bank manager available, always away for lunch, vacation, holiday etc, no one to help me on the phone too.

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Guelfogc's Profile Image

Reviewed by Guelfogc

Nov 15th 2014

5 out of 5 marks

This Location Is Permanently Closed. Capital One Signs Gone.

This was my branch. It was open as normal week ago. Today nov 15 it is closed. Atm gone, front doors chained and padlocked, no capital one signs to be seen. What has happened to warrant this closure?

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