Capital One online bank is the worst among many online banks I ever dealt with. And I like to do banking online. They are among the worst in technology they implemented; among the worst in training their call center reps and definitely among the worst in number of errors and issues with their service. Their Bill Pay service was as bad as it gets with missing payments, using/assigning wrong accounts to source payments and so on. The Bank had no idea of what going on at the Bill Pay service which leads me to believe that they outsourced that service to some unknown third party. My frustration rose to the level of wishing to immediately close all my accounts with them number of times over the last six month I started to use the bank. Most likely thatÃ?Â¢Ã¯Â¿Â½Ã¯Â¿Â½s what
IÃ?Â¢Ã¯Â¿Â½Ã¯Â¿Â½ll do despite good terms they offer in general.
I have two Capital credit cards for over seven years. I apply for an increase every two years and I am declined. I have no history of ANY late payments for 7 years straight. I talked with a supervisor about it. I was given a $100.00 increase on 1 (one card) and the other card was declined an increase.
Credit Cards that I have had for less than 3 years gave me an availability of $1000.00 after a year on some card I got to $2000.00- $6000.00. I pay on time and before the due date.
Check this out: When I had a fico score of 740 Capital denied my increase. I was given an increase of 100.00 with a fico score of 680. My availability remains under $700.00 with Capital. Seven years of credit card history is nothing to Capital.
MY Belief: To gain an increase with Capital requires a certain income. Typically above 60K, history of on time payments PLUS a fico score in the 700's.
I will be ending my relationship with Capital soon!.
I have (had) three accounts with Capital one bank; a savings account, a premier checking acct and a high yield checking account. On July 2, 2014, I called to close out the Saving account as it was no longer needed. The savings account was closed out. On Monday July 7th, when I logged into my account not only was my savings closed out (which I had requested), but my Premier Checking was closed out as well! I had numerous NSF charges and a return items from my homeowners Insurance (auto deduct)!!! I called Capital one and spoke with a Manager and was told they closed the account. I proceeded to tell her I NEVER asked for this account to be closed. She indicated she would reopen account and all would be fine with my Premier Account, but indicated I would not see the change on my side for a day or two. On Wednesday, I logged into the account and it was still closed out and the balance on the account being mailed to me. I called and spoke with the same manager again, ONCE Again we went thru the same scenario of telling them I NEVER asked for the account to be closed out. With 3 returned checks and a denial for auto deduct on Home Insurance, I demanded Capital one call each of the accounts with NSF, with me on the line and explain the issue was CapitalOne' s fault, which she did.The account was reopened on Wednesday, July 9th. I called the "executive customer service team" (703)720-2500 and issue was still not resolved. I have done everything in my power to resolve this, but the headaches, the time taken and the utter frustration, not to mention embarrassing when a $30 check to my doctor is returned NSF!!!!
And now, This morning, Friday July 11th, the account was Closed AGAIN, without my permission, without checks being cleared!!!!
This is way beyond incompetence...my week has been a living nightmare due to CapitalOne Banks total disregard for resolving this issue. This is inexcusable and I would NEVER suggest anyone do business with Capital One Bank.