Capital One online bank is the worst among many online banks I ever dealt with. And I like to do banking online. They are among the worst in technology they implemented; among the worst in training their call center reps and definitely among the worst in number of errors and issues with their service. Their Bill Pay service was as bad as it gets with missing payments, using/assigning wrong accounts to source payments and so on. The Bank had no idea of what going on at the Bill Pay service which leads me to believe that they outsourced that service to some unknown third party. My frustration rose to the level of wishing to immediately close all my accounts with them number of times over the last six month I started to use the bank. Most likely thatÃ?Â¢Ã¯Â¿Â½Ã¯Â¿Â½s what
IÃ?Â¢Ã¯Â¿Â½Ã¯Â¿Â½ll do despite good terms they offer in general.
IF YOU WANT PROBLEMS BANK AT CAPITOL ONE...YOU WILL GET BS AND EXCUSES....JUST UNBELIEVABLE..
I had been an Orchard Bank cardholder for 13 years with a perfect history. Capital one acquired my credit card account and problems began instantly. I was not able to access my account on line after being railroaded into the downward spiral of capital one. My Orchard Bank Mastercard expired in May of 2013, and the incompetent capital one finally sent me a credit card in February after contacting them 13 times. I still am not able to access and manage my account on line. I continued to make prompt payments by US Mail and demonstrated my integrity. Capital one has yet to assist me to access my account on line. The BBB was contacted (they of course are equally as pathetic) and I had a call from the capital one executive office. The idiot who contacted me is completely incompetent and I'm sure needs help dressing himself before his ride to work on one of those short buses where the riders lick the windows. Don't waste your time with Capital one, they are the bottom of the heap. Capital one has no customer service whatsoever. Please learn from my terrible experience, and don't have anything to do with these mentally deficient idiots!!