Overall Rating

C
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Capital One Report Card

Overall rating score 37%
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1
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Capital One Customer Review

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Tonic's Profile Image

3 out of 5 marks

Reviewed by Tonic

Jan 14th 2013

Capital One online bank is the worst among many online banks

Capital One online bank is the worst among many online banks I ever dealt with. And I like to do banking online. They are among the worst in technology they implemented; among the worst in training their call center reps and definitely among the worst in number of errors and issues with their service. Their Bill Pay service was as bad as it gets with missing payments, using/assigning wrong accounts to source payments and so on. The Bank had no idea of what going on at the Bill Pay service which leads me to believe that they outsourced that service to some unknown third party. My frustration rose to the level of wishing to immediately close all my accounts with them number of times over the last six month I started to use the bank. Most likely that�¢ï¿½ï¿½s what

I�¢ï¿½ï¿½ll do despite good terms they offer in general.

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Other Capital One Reviews

bbudreau's Profile Image

Reviewed by bbudreau

Apr 15th 2014

1 out of 5 marks

larger the company the worse the service

capital one .com invited me to sign up for credit tracker.. yesterday I did and today I get email of change in my score. therefore today I log on to capitalone.com only to find NO LINK to the service now that I had signed up.. better yet customer service (nonservice) said they couldn't help me with it because the tracker is provided by a third party. So once again capital one is only interested in signing you up for something with no intent to ever service the idem.

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JP100's Profile Image

Reviewed by JP100

Apr 8th 2014

1 out of 5 marks

I have been with ING for years, no more since the Capital One merger

Yes, they are a money-fee hungry beast. ING was great but now that they merged with Capital One, you should dump them both or expect fees that touch the legal limits.

Go to a Credit Union, they are fair and easy to join these days. Capital One and ING now enjoy a revenue model that caters to people with no options..You can do better.*

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