Ive never had any problems with capitol one. Until recently when i closed my account about one month ago, today i recieved a statement of a $0 balance. This happened to my mother as well, who closed her account almost a year ago. It seems like your account will be closed but then suddenly reactivate in the future. Moral of the story is; beware of opening an account w/ capitol one, because you may not be able to close it.
I had card fraud in the first three weeks and I was out of town for my Father-in-laws funeral. After the service we were on our way to the burial and stopped to get gas. My card was declined and I called Capital One which put a hold on my card for unusual card usage. I had no cash and a limited amount of time to get to the burial in another town hours away. After being on the phone for 45 minutes and hearing how they were sorry and should have called me but didn't, I was able to get a one time ATM withdrawal and head to the burial. We lost too much time and did not arrive until the service was over and my wife was devastated. Capital One unlike most banks, does not identify their card transactions with an ID until after the transaction has been processed. We were out of town and my mobile banking had many transactions but all of them were labeled pending transaction not Sears, WalMart or Texaco. When I called and asked why every transaction was not immediately identified they said if I call them they can tell me what each one is but I won't know until they finish processing which could take up to three days. WOW! NOBODY DOES THIS. You have to carry your paper register around with you and update it constantly or a transaction may not get caught for several days. Even the fraud group told me I needed to wait for the fraud transactions to finish processing before they could do anything and again I say WOW. The employees at every level of Capital One could not explain to me why their software does not ID transactions instantly like all other banks have been doing forever. I finally called Shylundrya (201) 421-3925 at the executive level at Corporate to finally get ANY kind off resolution to the fraud and get some money back in my account. The lack of ID with transactions has been a major complaint by Capital One customers and they plan to fix it in a YEAR OR SO! We miss you Dad..
I'm closing my capital one bank account since oct 8, but it didn't got closed till now with a 0 balance, i got a new bank fee and because of that a overdraft charge, no one to whom to speak, no bank manager available, always away for lunch, vacation, holiday etc, no one to help me on the phone too.