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Capital One Customer Review

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silver6054's Profile Image

5 out of 5 marks

Reviewed by silver6054

May 13th 2012

Credit Card Customer Service Is Great, Banking Staff Responsive

I have had two credit cards with capital one for several years. No problems. They gave a generous credit limit and a low interest rate (i pay off each month anyway, but a low one is nicer to have) which they lower from time to time without me asking. Once i forgot to make a payment on time, and they refunded the late fee without any problem (and didn't report the late payment to any of the credit bureaus. )

the only thing that was annoying was that there was no way of setting up auto-pay on line (which is why one payment was late! ). You can request a form using the online account, but the form is sent to you via mail, and you have to sign and return it the same way. When my daughter set up an account a few months ago, she had to to do the same thing, but in the last few weeks they have finally added this feature online. I recently opened two online bank accounts with capital one, no problems there once i managed to get the accounts open. They have a lot of rules, and funding the initial deposit from my online bank of america account didn't work, so i had to send in a check. Took longer than i liked to set up, but now all is fine.

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Other Capital One Reviews

capital1NO's Profile Image

Reviewed by capital1NO

Nov 25th 2014

1 out of 5 marks

No Costumer Service At All!!

I'm closing my capital one bank account since oct 8, but it didn't got closed till now with a 0 balance, i got a new bank fee and because of that a overdraft charge, no one to whom to speak, no bank manager available, always away for lunch, vacation, holiday etc, no one to help me on the phone too.

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Guelfogc's Profile Image

Reviewed by Guelfogc

Nov 15th 2014

5 out of 5 marks

This Location Is Permanently Closed. Capital One Signs Gone.

This was my branch. It was open as normal week ago. Today nov 15 it is closed. Atm gone, front doors chained and padlocked, no capital one signs to be seen. What has happened to warrant this closure?

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