I have had two credit cards with Capital One for several years. No problems. They gave a generous credit limit and a low interest rate (I pay off each month anyway, but a low one is nicer to have) which they lower from time to time without me asking. Once I forgot to make a payment on time, and they refunded the late fee without any problem (and didn't report the late payment to any of the credit bureaus.)
The only thing that was annoying was that there was no way of setting up auto-pay on line (which is why one payment was late!). You can request a form using the online account, but the form is sent to you via mail, and you have to sign and return it the same way. When my daughter set up an account a few months ago, she had to to do the same thing, but in the last few weeks they have finally added this feature online.
I recently opened two online bank accounts with Capital One, no problems there once I managed to get the accounts open. They have a lot of rules, and funding the initial deposit from my online Bank of America account didn't work, so I had to send in a check. Took longer than I liked to set up, but now all is fine.
capital one .com invited me to sign up for credit tracker.. yesterday I did and today I get email of change in my score. therefore today I log on to capitalone.com only to find NO LINK to the service now that I had signed up.. better yet customer service (nonservice) said they couldn't help me with it because the tracker is provided by a third party. So once again capital one is only interested in signing you up for something with no intent to ever service the idem.
Yes, they are a money-fee hungry beast. ING was great but now that they merged with Capital One, you should dump them both or expect fees that touch the legal limits.
Go to a Credit Union, they are fair and easy to join these days. Capital One and ING now enjoy a revenue model that caters to people with no options..You can do better.*