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Capital One Customer Review

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willlare's Profile Image

1 out of 5 marks

Reviewed by willlare

Jun 22nd 2012

Has gone down hill in the last year

Capitol one provided both I and my husband incorrect information. In addition every time I have called for technical help ( I do online banking), technical help has been rude and condescending. In addition, customer agents 8 out of 10 times have been rude.

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Other Capital One Reviews

crlnmryhotmailcom's Profile Image

Reviewed by crlnmryhotmailcom

Aug 30th 2014

1 out of 5 marks

Poor service, poor business sense

We have been w Cap One for about 5 years. Yesterday we stopped at our Cap One branch on Old Denton road in Carrollton for a notary. We were refused service because the notary told us Cap one only notarized Cap One documents. Previously I had docs notarized several times at this branch. About a year and a half ago we moved the bulk of our funds to Chase due to problems getting cashiers checks for RE transactions. Seemed like the person that could sign the check was always hard to find or out of the office. They to top it of the receiving banks HOLD Cap one cashiers checks for 3 days to clear. Something about the type of check Cap one issued at that time. Further they did not offer online wire transfers which make this whole process easier. We are giving up on Cap One they just don't understand

what customer service is.

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Quinn's Profile Image

Reviewed by Quinn

Aug 15th 2014

1 out of 5 marks

Done with this bank

Tried to process a simple domestic wire transfer. It took over one and half hours to process. #badbank

I'm done with them. Closing my accounts.

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