I have been to 5 different branches of Capitol One in my area. The ones at Trinity Mills/Toll Rd, Lewisville, and MacArthur are great. Exceptional customer service. The others at Old Denton and the one on Frankfort have the absolute worst customer service I have ever experienced. Unfortunately the later 2 are the closest to our home. So we are once again bank shopping. To bad these 2 branches are the cause for Capitol One losing my accounts. I wish Wachovia was still around.
I open my account when I moved to Texarkana. Later I moved to Nash, Tx and I used the bank there. They are most helpful with any matter I've taken to them. They are friendly and courteous and I believe they are most oriented towards customer service. My only problem is that there is not a branch near where I live now, in Wichita Falls, TX or close to my Mother's house in Oklahoma City. I still have my account with Capital One and will continue to business with them.
I charge over 3K a month on my credit card... ASK me how many times they deny a charge at the same places I shop on a weekly basis!
And their customer service department doesn't understand why I am upset.
Far better choices to choose from then Capital One