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Capital One Customer Review

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Bob M's Profile Image

3 out of 5 marks

Reviewed by Bob M

Oct 12th 2010

Hit and miss

I have been to 5 different branches of Capitol One in my area. The ones at Trinity Mills/Toll Rd, Lewisville, and MacArthur are great. Exceptional customer service. The others at Old Denton and the one on Frankfort have the absolute worst customer service I have ever experienced. Unfortunately the later 2 are the closest to our home. So we are once again bank shopping. To bad these 2 branches are the cause for Capitol One losing my accounts. I wish Wachovia was still around.

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Other Capital One Reviews

mtello1's Profile Image

Reviewed by mtello1

Sep 23rd 2014

1 out of 5 marks

They Will Close You Account For No Reason

I have been with them for a long time. I just received a letter that they will close all my accounts with no reason given.

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musicman3204's Profile Image

Reviewed by musicman3204

Oct 4th 2014

5 out of 5 marks

Convient/Best rewards

I've been with Capital One Bank for over two years now and a credit card customer for more than 10 years. I have never had a problem with this bank. It is super easy to avoid fees with this bank as I have never been charged a fee with them in my 2 year history. A few years back I had to move from one state to the other for work and ran low on funds.

The customer service representative with the credit card customer service refunded all of my late fees/overdraft fees and gave me a credit to give me a little extra money to spend on my big trip. The reason he gave me was simply because of my continued business Capital One wanted to reward my loyalty. I love the cash back on my credit card and I love the no hassle rewards points I earn simply for using my debit card.

I even earn no hassle rewards for using bill pay and writing checks or using the ATM. I am always rewarded for my continued support and business with Capital One. This bank is easy to do business with.

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