I have been to 5 different branches of Capitol One in my area. The ones at Trinity Mills/Toll Rd, Lewisville, and MacArthur are great. Exceptional customer service. The others at Old Denton and the one on Frankfort have the absolute worst customer service I have ever experienced. Unfortunately the later 2 are the closest to our home. So we are once again bank shopping. To bad these 2 branches are the cause for Capitol One losing my accounts. I wish Wachovia was still around.
I'm closing my capital one bank account since oct 8, but it didn't got closed till now with a 0 balance, i got a new bank fee and because of that a overdraft charge, no one to whom to speak, no bank manager available, always away for lunch, vacation, holiday etc, no one to help me on the phone too.
This was my branch. It was open as normal week ago. Today nov 15 it is closed. Atm gone, front doors chained and padlocked, no capital one signs to be seen. What has happened to warrant this closure?