I've been a loyal customer of capital one for around 15 yrs and for that loyalty capital one increased my interest rate to almost 35%!!! I questioned why and was fobbed of with a generic answer so i asked why i had such a high rate when my house mate applied for a card with them, just 12 months after getting a ccj and has an interest rate almost half that of mine - again a generic response along the lines of we can't discuss another account... I then went to the ceo of capital one to ask why they were treating me in this way and yet again i received a generic get lost response from their executive office - as the ceo can't even be bothered to look at my complaint personally. All in all capital one seem to favor people with bad debt or poor credit history offering them preferential interest rates and sting there long term loyal customers to cover the risk. Staying loyal to this company means nothing and as with other reviewers i have to agree that their customer service is diabolical,
if you have a poor history then maybe they are for you but once they class you as a loyal customer expect to be stung and stung hard
my account will be closed by the end of this month and i will never use or recommend capital one to anyone.
This was my branch. It was open as normal week ago. Today nov 15 it is closed. Atm gone, front doors chained and padlocked, no capital one signs to be seen. What has happened to warrant this closure?
I have the worst experience ever dealing with capital one. It's worst than dealing with a crooked used car lot. They lure you in with a great offer then pull a bait and switch. After you have signed and agreed to the terms and rates they change everything hoping that you will go for it. They promise you the world, but will not keep a single one. Amanda at the dennim springs office is the worst.