I've been a loyal customer of capital one for around 15 yrs and for that loyalty capital one increased my interest rate to almost 35%!!! I questioned why and was fobbed of with a generic answer so i asked why i had such a high rate when my house mate applied for a card with them, just 12 months after getting a ccj and has an interest rate almost half that of mine - again a generic response along the lines of we can't discuss another account... I then went to the ceo of capital one to ask why they were treating me in this way and yet again i received a generic get lost response from their executive office - as the ceo can't even be bothered to look at my complaint personally. All in all capital one seem to favor people with bad debt or poor credit history offering them preferential interest rates and sting there long term loyal customers to cover the risk. Staying loyal to this company means nothing and as with other reviewers i have to agree that their customer service is diabolical,
if you have a poor history then maybe they are for you but once they class you as a loyal customer expect to be stung and stung hard
my account will be closed by the end of this month and i will never use or recommend capital one to anyone.
I've been with Capital One Bank for over two years now and a credit card customer for more than 10 years. I have never had a problem with this bank. It is super easy to avoid fees with this bank as I have never been charged a fee with them in my 2 year history. A few years back I had to move from one state to the other for work and ran low on funds.
The customer service representative with the credit card customer service refunded all of my late fees/overdraft fees and gave me a credit to give me a little extra money to spend on my big trip. The reason he gave me was simply because of my continued business Capital One wanted to reward my loyalty. I love the cash back on my credit card and I love the no hassle rewards points I earn simply for using my debit card.
I even earn no hassle rewards for using bill pay and writing checks or using the ATM. I am always rewarded for my continued support and business with Capital One. This bank is easy to do business with.
We have been w Cap One for about 5 years. Yesterday we stopped at our Cap One branch on Old Denton road in Carrollton for a notary. We were refused service because the notary told us Cap one only notarized Cap One documents. Previously I had docs notarized several times at this branch. About a year and a half ago we moved the bulk of our funds to Chase due to problems getting cashiers checks for RE transactions. Seemed like the person that could sign the check was always hard to find or out of the office. They to top it of the receiving banks HOLD Cap one cashiers checks for 3 days to clear. Something about the type of check Cap one issued at that time. Further they did not offer online wire transfers which make this whole process easier. We are giving up on Cap One they just don't understand
what customer service is.