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Capital One Customer Review

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shellyw320's Profile Image

1 out of 5 marks

Reviewed by shellyw320

Aug 16th 2012

Loyalty Means Nothing

I am getting ready to move my account after 10 years of never missing a payment i continue to maintain a high interest rate and they will not discuss lowering it or even listening to why they should lower it. Every month for 2 years i have been told my account will be reviewed for a lower interest rate but it never is. I even spoke to the hardship department who can not help with lower interest rates.

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Other Capital One Reviews

Quinn's Profile Image

Reviewed by Quinn

Aug 15th 2014

1 out of 5 marks

Done with this bank

Tried to process a simple domestic wire transfer. It took over one and half hours to process. #badbank

I'm done with them. Closing my accounts.

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superfluous's Profile Image

Reviewed by superfluous

Jul 31st 2014

1 out of 5 marks

Worst Banking Experience Ever

I have a line of credit on checking account and now for the second time the bank returned items presented for payment and then charged me numerous NSF fees. When trying to clear up the line of credit issue with the bank, I was told that I did not have a line of credit for my checking account -- the bank's records did now show that I applied for nor did I have a line of credit on my account. Fortunately, I had a copy of a letter from CapitolOne stating that my line of credit had been processed for my account. I took me a week to resolve this issue with this bank. They have terrible customer service and will not admit to their errors, only keep charging you more and more banking fees. I am now going to close my account and warn anyone else to NOT OPEN AN ACCOUNT WITH CAPITAL ONE BANK.

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