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MyBankTracker rated Capital One based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B

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Capital One Customer Review

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shellyw320's Profile Image

1 out of 5 marks

Reviewed by shellyw320

Aug 16th 2012

Loyalty Means Nothing

I am getting ready to move my account after 10 years of never missing a payment i continue to maintain a high interest rate and they will not discuss lowering it or even listening to why they should lower it. Every month for 2 years i have been told my account will be reviewed for a lower interest rate but it never is. I even spoke to the hardship department who can not help with lower interest rates.

Is this review helpful? ▲ Yes 2 ▼ No 0

Other Capital One Reviews

francovd's Profile Image

Reviewed by francovd

Feb 23rd 2015

5 out of 5 marks

Great Customer Service

I had an issue with a transaction after ordering an item online. Carissa was very helpful with solving my issue. She stayed on the line with me for over an hour and went above and beyond with a three-way call with the company I ordered an item from. She assisted me with a conflict I had while on the three-way call. Carissa was very polite and helpful. I cannot thank her enough for helping me.

Is this review helpful? ▲ Yes 1 ▼ No 0

msmolly999's Profile Image

Reviewed by msmolly999

Feb 23rd 2015

2 out of 5 marks

1099: Terrible Online Customer Service

I have two accounts at Capital One because of the ease of sending bank to bank transfers. They were years ahead of their competitors on this. However they now have fallen far behind in terms of online service. Today was only the last in a chain of events that will lead me to move my accounts. When i did not receive my 1099, i assumed i would be able to access one online. When i couldn't find it, i tried to use the chat function on customer service, but it was "not available.

I wrote an email, for which i received no response within 24 hours, not even an automated response that my email had been received. I then tried online again and after several minutes of q&a was told there was no way to receive my 1099 except via regular mail. (not online, fax or email) she then told me to go back and write another email requesting a replacement 1099. When i balked she said she could request it for me (not sure why she didn't do this initially).

After waiting five minutes, i asked her if she was still there. She then responded that i should receive my replacement 1099 in two weeks. Two weeks? This would be such an easy thing to put online. All the information is available there, just not the tax form. I use several banks and this is the only one that does not make these tax forms available online.

Is this review helpful? ▲ Yes 1 ▼ No 0

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