I've been a loyal customer of Capital One for around 15 yrs and for that loyalty Capital One increased my interest rate to almost 35%!!!
I questioned why and was fobbed of with a generic answer so i asked why i had such a high rate when my house mate applied for a card with them, just 12 months after getting a CCJ and has an interest rate almost half that of mine - again a generic response along the lines of we can't discuss another account...
I then went to the CEO of Capital One to ask why they were treating me in this way and yet again i received a generic get lost response from their executive office - as the CEO can't even be bothered to look at my complaint personally.
All in all Capital One seem to favor people with bad debt or poor credit history offering them preferential interest rates and sting there long term loyal customers to cover the risk.
Staying loyal to this company means nothing and as with other reviewers i have to agree that their customer service is diabolical,
If you have a poor history then maybe they are for you but once they class you as a loyal customer expect to be stung and stung hard
My account will be closed by the end of this month and i WILL NEVER USE OR RECOMMEND Capital One to anyone.
I would just like to say that I do not care for Capital One's TV commercial with Samuel L. Jackson! I find it very offensive that he comes into my house and has to use the word "damn" to me and my children to try and get a point across.
For this reason alone, I will never do business with this bank in any form or fashion! When they send me their garbage in the mail, I plan to cut every bit of it up and send it back to them in their postage paid return envelope and let them incur the cost.
I hope others who feel the same way will join me and send a message to Capital One that this is not how you do business with the public.
The current commercial with Samuel Jackson is absolutely revolting and embarrassing. After seeing it aired over and over again, and our children expressing their shock when they said, "That man on there is cussing!" We have decided to never do business with Capital One ever again. The language on this commercial is not necessary. It may be no big deal to many people, but why offend anybody when that kind of language is just not necessary. Go away please!