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Capital One Customer Review

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Fialko's Profile Image

1 out of 5 marks

Reviewed by Fialko

Nov 4th 2012

Loyalty counts for nothing with this company

I've been a loyal customer of Capital One for around 15 yrs and for that loyalty Capital One increased my interest rate to almost 35%!!!

I questioned why and was fobbed of with a generic answer so i asked why i had such a high rate when my house mate applied for a card with them, just 12 months after getting a CCJ and has an interest rate almost half that of mine - again a generic response along the lines of we can't discuss another account...

I then went to the CEO of Capital One to ask why they were treating me in this way and yet again i received a generic get lost response from their executive office - as the CEO can't even be bothered to look at my complaint personally.

All in all Capital One seem to favor people with bad debt or poor credit history offering them preferential interest rates and sting there long term loyal customers to cover the risk.

Staying loyal to this company means nothing and as with other reviewers i have to agree that their customer service is diabolical,

If you have a poor history then maybe they are for you but once they class you as a loyal customer expect to be stung and stung hard

My account will be closed by the end of this month and i WILL NEVER USE OR RECOMMEND Capital One to anyone.

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Other Capital One Reviews

Quinn's Profile Image

Reviewed by Quinn

Aug 15th 2014

1 out of 5 marks

Done with this bank

Tried to process a simple domestic wire transfer. It took over one and half hours to process. #badbank

I'm done with them. Closing my accounts.

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superfluous's Profile Image

Reviewed by superfluous

Jul 31st 2014

1 out of 5 marks

Worst Banking Experience Ever

I have a line of credit on checking account and now for the second time the bank returned items presented for payment and then charged me numerous NSF fees. When trying to clear up the line of credit issue with the bank, I was told that I did not have a line of credit for my checking account -- the bank's records did now show that I applied for nor did I have a line of credit on my account. Fortunately, I had a copy of a letter from CapitolOne stating that my line of credit had been processed for my account. I took me a week to resolve this issue with this bank. They have terrible customer service and will not admit to their errors, only keep charging you more and more banking fees. I am now going to close my account and warn anyone else to NOT OPEN AN ACCOUNT WITH CAPITAL ONE BANK.

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