I've been a loyal customer of Capital One for around 15 yrs and for that loyalty Capital One increased my interest rate to almost 35%!!!
I questioned why and was fobbed of with a generic answer so i asked why i had such a high rate when my house mate applied for a card with them, just 12 months after getting a CCJ and has an interest rate almost half that of mine - again a generic response along the lines of we can't discuss another account...
I then went to the CEO of Capital One to ask why they were treating me in this way and yet again i received a generic get lost response from their executive office - as the CEO can't even be bothered to look at my complaint personally.
All in all Capital One seem to favor people with bad debt or poor credit history offering them preferential interest rates and sting there long term loyal customers to cover the risk.
Staying loyal to this company means nothing and as with other reviewers i have to agree that their customer service is diabolical,
If you have a poor history then maybe they are for you but once they class you as a loyal customer expect to be stung and stung hard
My account will be closed by the end of this month and i WILL NEVER USE OR RECOMMEND Capital One to anyone.
capital one .com invited me to sign up for credit tracker.. yesterday I did and today I get email of change in my score. therefore today I log on to capitalone.com only to find NO LINK to the service now that I had signed up.. better yet customer service (nonservice) said they couldn't help me with it because the tracker is provided by a third party. So once again capital one is only interested in signing you up for something with no intent to ever service the idem.
Yes, they are a money-fee hungry beast. ING was great but now that they merged with Capital One, you should dump them both or expect fees that touch the legal limits.
Go to a Credit Union, they are fair and easy to join these days. Capital One and ING now enjoy a revenue model that caters to people with no options..You can do better.*