MyBankTracker rated Capital One based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
Over the course of the past year i have had a number of very annoying experiences with co. The first was when i went to make a furniture purchase with my debit card. The purchase was declined, not becuase of insufficient funds, but because i had reached my "daily limit". This daily limit was arbitrarily set by co and it was about 20% of my total balance at that time. My purchase was $60 over my "daily limit" and they refused to process the transaction. They did offer that i hadn't made any atm withdrawals that day and could go to the atm and get out up to $500. I was told by co that this is a practice of all banks. I spoke shortly thereafter to a vp at a bank and is responsible for the integration of banks they acquire and he had never heard of this practice at any other bank. Other incidents include having trouble making a payment on a co car loan. I would make the payment online and co would cut a manual check and mail it to another co divisoin. It would sometimes take up to two weeks for the check to clear and i was totally unaware of this until i got calls that my payment was late. Mind you a payment to my macy's account cleared in three days. This week my debit card was very cut off. I had no idea until my card was declined. I called cusomter service who told me that there was a security concern and they were sending me a new card. I had no notice of this, no email to my online account, nothing. Further when i asked about the security breach i was given no info. Their security practices are very confusing. My card will get declined for security verification on $150 purchase in ohio (i live in md) but no such need for verification when spending thousands in vegas. I nearly always expect my card to be declined when i'm out of state. Note the customer service people are always as helpful as they can be. Its the bank practices that are terrible.
During the short sale process, the Capital One ask me several documents. I have submitted all documents right a way. But each time after I submitted documents they never give satisfactory answer why still they are not approving my short sale! They just silent. I was keep calling them, but I did not get any right answer, why they are not approving ! It was very frustrating and painful to work with the Capital one. Who did not approve my short sale! I loose my house. Never take mortgage or line of credit from this bank. You will not get any help.
During the short sale process, the Capital One ask me several documents. I have submitted all documents right a way. But each time after I submitted documents they never give satisfactory answer why still they are not approving my short sale! They just silent. I was keep calling them, but I did not get any right answer, why they are not approving ! Everyday they said we will respond you by tomorrow or next week. They never respond me. If I call them they said whatever they talked with me previously they are not true. I told them the name and number that I spoke with the person, but they did not give me a right answer. It was very frustrating and painful to work with the Capital one. Who did not approve my short sale! I loose my house. Never take mortgage or line of credit from this bank. You will not get any help.
I dont really write reviews but after my last experience I just had to. I have been a capital one customer for about 6 months now. I have had to deal with their customer service only twice during this time. The first time was due to being unable to log on to my online account. I called and the rep was actually very nice, polite, and helpful. He had me up and running in 5 minutes or so. Due to this first pleasant experience I will give them 2 stars. But just recently I received a letter in the mail stating that there may be some fraudulent activity on my credit card. So of course I give them a call. After being transferred about 3 times and waiting on hold for 20 minutes I eventually found myself speaking with one of the most RUDE customer service reps I have ever dealt with. His mic made him very difficult to hear, almost as if he was calling from a cell phone. Did I mention he blamed me for the poor reception even though I was calling from a home phone. He would eventually be so rude during the account verification process that I had to ask him "ARE YOU SERIOUS". As I said before, I did receive a very polite and helpful rep the first time I dealt with their customer service. So it may just be who you talk to. But I will say that if I am deal with another rep with this sort of attitude, I will be taking my business somewhere else.