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Linkous's Profile Image

1 out of 5 marks

Reviewed by Linkous

Apr 16th 2012

Organizational Practices Make Life Difficult For Their Customers

Over the course of the past year i have had a number of very annoying experiences with co. The first was when i went to make a furniture purchase with my debit card. The purchase was declined, not becuase of insufficient funds, but because i had reached my "daily limit". This daily limit was arbitrarily set by co and it was about 20% of my total balance at that time. My purchase was $60 over my "daily limit" and they refused to process the transaction. They did offer that i hadn't made any atm withdrawals that day and could go to the atm and get out up to $500. I was told by co that this is a practice of all banks. I spoke shortly thereafter to a vp at a bank and is responsible for the integration of banks they acquire and he had never heard of this practice at any other bank. Other incidents include having trouble making a payment on a co car loan. I would make the payment online and co would cut a manual check and mail it to another co divisoin. It would sometimes take up to two weeks for the check to clear and i was totally unaware of this until i got calls that my payment was late. Mind you a payment to my macy's account cleared in three days. This week my debit card was very cut off. I had no idea until my card was declined. I called cusomter service who told me that there was a security concern and they were sending me a new card. I had no notice of this, no email to my online account, nothing. Further when i asked about the security breach i was given no info. Their security practices are very confusing. My card will get declined for security verification on $150 purchase in ohio (i live in md) but no such need for verification when spending thousands in vegas. I nearly always expect my card to be declined when i'm out of state. Note the customer service people are always as helpful as they can be. Its the bank practices that are terrible.

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Other Capital One Reviews

capital1NO's Profile Image

Reviewed by capital1NO

Nov 25th 2014

1 out of 5 marks

No Costumer Service At All!!

I'm closing my capital one bank account since oct 8, but it didn't got closed till now with a 0 balance, i got a new bank fee and because of that a overdraft charge, no one to whom to speak, no bank manager available, always away for lunch, vacation, holiday etc, no one to help me on the phone too.

Is this review helpful? ▲ Yes 1 ▼ No 0

Guelfogc's Profile Image

Reviewed by Guelfogc

Nov 15th 2014

5 out of 5 marks

This Location Is Permanently Closed. Capital One Signs Gone.

This was my branch. It was open as normal week ago. Today nov 15 it is closed. Atm gone, front doors chained and padlocked, no capital one signs to be seen. What has happened to warrant this closure?

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