Over the course of the past year i have had a number of very annoying experiences with co. The first was when i went to make a furniture purchase with my debit card. The purchase was declined, not becuase of insufficient funds, but because i had reached my "daily limit". This daily limit was arbitrarily set by co and it was about 20% of my total balance at that time. My purchase was $60 over my "daily limit" and they refused to process the transaction. They did offer that i hadn't made any atm withdrawals that day and could go to the atm and get out up to $500. I was told by co that this is a practice of all banks. I spoke shortly thereafter to a vp at a bank and is responsible for the integration of banks they acquire and he had never heard of this practice at any other bank. Other incidents include having trouble making a payment on a co car loan. I would make the payment online and co would cut a manual check and mail it to another co divisoin. It would sometimes take up to two weeks for the check to clear and i was totally unaware of this until i got calls that my payment was late. Mind you a payment to my macy's account cleared in three days. This week my debit card was very cut off. I had no idea until my card was declined. I called cusomter service who told me that there was a security concern and they were sending me a new card. I had no notice of this, no email to my online account, nothing. Further when i asked about the security breach i was given no info. Their security practices are very confusing. My card will get declined for security verification on $150 purchase in ohio (i live in md) but no such need for verification when spending thousands in vegas. I nearly always expect my card to be declined when i'm out of state. Note the customer service people are always as helpful as they can be. Its the bank practices that are terrible.
I open my account when I moved to Texarkana. Later I moved to Nash, Tx and I used the bank there. They are most helpful with any matter I've taken to them. They are friendly and courteous and I believe they are most oriented towards customer service. My only problem is that there is not a branch near where I live now, in Wichita Falls, TX or close to my Mother's house in Oklahoma City. I still have my account with Capital One and will continue to business with them.
I charge over 3K a month on my credit card... ASK me how many times they deny a charge at the same places I shop on a weekly basis!
And their customer service department doesn't understand why I am upset.
Far better choices to choose from then Capital One