Yesterday, May 8, 2012, my husband and I each received a letter from Capital One advising that they had acquired HSBC's credit card accounts, including an active credit card in my name and my husband's name. The thing is, neither of us have an account with HSBC. If this financial institution can make this type of mistake, what kind of banking business would anyone expect to receive from them? I have heard that this particular bank has a very unfavorable reputation and have therefore never considered banking with them. From the reviews I've read, it seems unlikely that I will ever be a customer. By the way, their commercials were terrible, but since Alec Baldwin has started being in them, they are getting better. But they should really get rid of the guys with the bad teeth and bad hair.
capital one .com invited me to sign up for credit tracker.. yesterday I did and today I get email of change in my score. therefore today I log on to capitalone.com only to find NO LINK to the service now that I had signed up.. better yet customer service (nonservice) said they couldn't help me with it because the tracker is provided by a third party. So once again capital one is only interested in signing you up for something with no intent to ever service the idem.
Yes, they are a money-fee hungry beast. ING was great but now that they merged with Capital One, you should dump them both or expect fees that touch the legal limits.
Go to a Credit Union, they are fair and easy to join these days. Capital One and ING now enjoy a revenue model that caters to people with no options..You can do better.*