Yesterday, May 8, 2012, my husband and I each received a letter from Capital One advising that they had acquired HSBC's credit card accounts, including an active credit card in my name and my husband's name. The thing is, neither of us have an account with HSBC. If this financial institution can make this type of mistake, what kind of banking business would anyone expect to receive from them? I have heard that this particular bank has a very unfavorable reputation and have therefore never considered banking with them. From the reviews I've read, it seems unlikely that I will ever be a customer. By the way, their commercials were terrible, but since Alec Baldwin has started being in them, they are getting better. But they should really get rid of the guys with the bad teeth and bad hair.
IF YOU WANT PROBLEMS BANK AT CAPITOL ONE...YOU WILL GET BS AND EXCUSES....JUST UNBELIEVABLE..
I had been an Orchard Bank cardholder for 13 years with a perfect history. Capital one acquired my credit card account and problems began instantly. I was not able to access my account on line after being railroaded into the downward spiral of capital one. My Orchard Bank Mastercard expired in May of 2013, and the incompetent capital one finally sent me a credit card in February after contacting them 13 times. I still am not able to access and manage my account on line. I continued to make prompt payments by US Mail and demonstrated my integrity. Capital one has yet to assist me to access my account on line. The BBB was contacted (they of course are equally as pathetic) and I had a call from the capital one executive office. The idiot who contacted me is completely incompetent and I'm sure needs help dressing himself before his ride to work on one of those short buses where the riders lick the windows. Don't waste your time with Capital one, they are the bottom of the heap. Capital one has no customer service whatsoever. Please learn from my terrible experience, and don't have anything to do with these mentally deficient idiots!!