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Capital One Customer Review

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Susan H's Profile Image

1 out of 5 marks

Reviewed by Susan H

Dec 1st 2010

This bank is absolutely Hideous !!! Beware !

This bank sent out an August promotional letter in which they offered to credit my account $ 200 upon my opening a new business account and using a debit card. Upon my meeting the requirements, they have come up with numerous excuses not to fulfill their part. The agent made me jump through hoops to PROVE that I had met the requirement, faxing her documents, threatening to close the case if I didn't do it " immediately ", then claiming that she read the " fine print", and they didn't yet have to fulfill the obligation for several more weeks. Several more weeks have gone by, and they STILL have not credited my account. They are in total default at this point.

To top it off, they deducted someone else's withdrawal from my account and have

yet to correct that either, although they are FULLY aware of it. I've called 4 times about that also. They say they are correcting, but then I see no correction on

my statement and I call yet again. Each time I call, a new agent answers and promises to correct, then doesn't. They refuse to give you their last name or any

phone number to contact them. It's very odd...they were able to correct a mistake that was advantageous to them, but not to correct their mistake that was disadvantageous to me.

In all my years of dealing with Chevy Chase Bank (over 30), I never had a situation in which I was ignored, dismissed, and arrogantly treated with mistakes (theirs) left uncorrected and fraudulent behavior regarding promotional advertising. They aren't worried because they are so well insulated from any appropriate action against them....Beware...If this is the future of banking, this is scary, folks.

Is this review helpful? ▲ Yes 6 ▼ No 0

  • Sharon
    December 1st, 2013

    Sounds like an add to Chevy Chase. I've been very happy with ING and was sceptical about capital one but have had the same good service from both entities.

Other Capital One Reviews

okiechuckster's Profile Image

Reviewed by okiechuckster

Jan 21st 2015

5 out of 5 marks

Best Bank I've Ever Used

I open my account when I moved to Texarkana. Later I moved to Nash, Tx and I used the bank there. They are most helpful with any matter I've taken to them. They are friendly and courteous and I believe they are most oriented towards customer service. My only problem is that there is not a branch near where I live now, in Wichita Falls, TX or close to my Mother's house in Oklahoma City. I still have my account with Capital One and will continue to business with them.

Is this review helpful? ▲ Yes 1 ▼ No 0

davidgrf's Profile Image

Reviewed by davidgrf

Jan 1st 2015

1 out of 5 marks

Horrible

I charge over 3K a month on my credit card... ASK me how many times they deny a charge at the same places I shop on a weekly basis!

And their customer service department doesn't understand why I am upset.

Far better choices to choose from then Capital One

Is this review helpful? ▲ Yes 1 ▼ No 0

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