This bank sent out an August promotional letter in which they offered to credit my account $ 200 upon my opening a new business account and using a debit card. Upon my meeting the requirements, they have come up with numerous excuses not to fulfill their part. The agent made me jump through hoops to PROVE that I had met the requirement, faxing her documents, threatening to close the case if I didn't do it " immediately ", then claiming that she read the " fine print", and they didn't yet have to fulfill the obligation for several more weeks. Several more weeks have gone by, and they STILL have not credited my account. They are in total default at this point.
To top it off, they deducted someone else's withdrawal from my account and have
yet to correct that either, although they are FULLY aware of it. I've called 4 times about that also. They say they are correcting, but then I see no correction on
my statement and I call yet again. Each time I call, a new agent answers and promises to correct, then doesn't. They refuse to give you their last name or any
phone number to contact them. It's very odd...they were able to correct a mistake that was advantageous to them, but not to correct their mistake that was disadvantageous to me.
In all my years of dealing with Chevy Chase Bank (over 30), I never had a situation in which I was ignored, dismissed, and arrogantly treated with mistakes (theirs) left uncorrected and fraudulent behavior regarding promotional advertising. They aren't worried because they are so well insulated from any appropriate action against them....Beware...If this is the future of banking, this is scary, folks.
I had been an Orchard Bank cardholder for 13 years with a perfect history. Capital one acquired my credit card account and problems began instantly. I was not able to access my account on line after being railroaded into the downward spiral of capital one. My Orchard Bank Mastercard expired in May of 2013, and the incompetent capital one finally sent me a credit card in February after contacting them 13 times. I still am not able to access and manage my account on line. I continued to make prompt payments by US Mail and demonstrated my integrity. Capital one has yet to assist me to access my account on line. The BBB was contacted (they of course are equally as pathetic) and I had a call from the capital one executive office. The idiot who contacted me is completely incompetent and I'm sure needs help dressing himself before his ride to work on one of those short buses where the riders lick the windows. Don't waste your time with Capital one, they are the bottom of the heap. Capital one has no customer service whatsoever. Please learn from my terrible experience, and don't have anything to do with these mentally deficient idiots!!
This bank is very money hungry. After wage garnishing my check for several years, I received a letter saying all debts were paid in full, then 15 months later they come back and say "oh sorry, we forgot one account" & start wage garnishing again. In the mean time, since they told me all my accounts were paid in full 15 months ago, I went out & got a truck loan & a personal loan for a new roof. Now they come back & tell me that they will be wage garnishing again because they made a mistake! I wouldn't have went out & got 2 loans if I have known that they would wage garnish again! Now I am cash strapped. When I tried to explain this to them talking with a Elliott Buettner, he could care less. He didn't even attempt to try to understand or investigate why I was told all debts were paid & then come back in 15 months to say otherwise. All he had to say was "you owe this money & we will wage garnish your check until it is paid. But why did you tell me all was paid 15 months ago? why did you send a letter to my employer & tell them to stop all wage garnishments, because all debts are settled? & then come back 15 months later, after I moved on with my life & took out two loans, & start wage garnishment again? How am I supposed to pay all my bills now? They even gave me another credit card during the 15 months that I was without wage garnishments! Now with the wage garnishment back & I asked them how I was supposed to pay this new credit card bill? Capital One's answer to this? I was told my account was suspended and to pay the card in full in 30 days! See what I mean about no compassion? Not only do they wage garnish 15 months after they say in writting that all debts were paid in full, but when I complain about it, instead of any concerns for me, or try to help out or have any compassion what so ever, they closed my current account & make me pay it all in full in 30 days! I just told them that I can't pay all my bills with this wage garnish, so they just