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C
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Capital One Report Card

Overall rating score 37%
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Capital One Customer Review

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Susan H's Profile Image

1 out of 5 marks

Reviewed by Susan H

Dec 1st 2010

This bank is absolutely Hideous !!! Beware !

This bank sent out an August promotional letter in which they offered to credit my account $ 200 upon my opening a new business account and using a debit card. Upon my meeting the requirements, they have come up with numerous excuses not to fulfill their part. The agent made me jump through hoops to PROVE that I had met the requirement, faxing her documents, threatening to close the case if I didn't do it " immediately ", then claiming that she read the " fine print", and they didn't yet have to fulfill the obligation for several more weeks. Several more weeks have gone by, and they STILL have not credited my account. They are in total default at this point.

To top it off, they deducted someone else's withdrawal from my account and have

yet to correct that either, although they are FULLY aware of it. I've called 4 times about that also. They say they are correcting, but then I see no correction on

my statement and I call yet again. Each time I call, a new agent answers and promises to correct, then doesn't. They refuse to give you their last name or any

phone number to contact them. It's very odd...they were able to correct a mistake that was advantageous to them, but not to correct their mistake that was disadvantageous to me.

In all my years of dealing with Chevy Chase Bank (over 30), I never had a situation in which I was ignored, dismissed, and arrogantly treated with mistakes (theirs) left uncorrected and fraudulent behavior regarding promotional advertising. They aren't worried because they are so well insulated from any appropriate action against them....Beware...If this is the future of banking, this is scary, folks.

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Other Capital One Reviews

triplet's Profile Image

Reviewed by triplet

Apr 21st 2014

2 out of 5 marks

Worst online banking ever......

Their accounts and credit cards are not consolidated even for business banking. So you have logins for every different credit card holder and the main company. Ridiculous! Of course they don't tell you this when enrolling (this was last month, not years ago). They say upgrades are coming soon.......

Is this review helpful? ▲ Yes 1 ▼ No 0

1225's Profile Image

Reviewed by 1225

Apr 21st 2014

1 out of 5 marks

International wire transfer service

Capital One Bank international wire transfer service is horrible since they merged with Chevy Chase Bank. Their international wire transfer service hour is 9 am to 2 pm. weekday.

(they do not international wire transfer on Saturday). I am working full time but I took the day off on Friday and went to Capital One Bank and do completed international wires transfer. However, the banker called later and said it is declined because banker did not put to wire purpose.

I do not understand why they need to know for transfer purpose, it is my money and will be withdrawal from my account (actually for my family support). They already checked my drive license and I got copy of transferred receipt, I asked them if they can fax to me I can put my signature and re-fax to them. But they denied my suggestion and told me that I have to stop by bank again. They should provide all information and make sure their job before customer finally stepped out of bank door.

This is second time, I got rejected. Last time, another Capital One branch banker made type error it also rejected. I never have seen like that before any of poor customer services. It is terrible and stupid banking system!!!

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