MyBankTracker rated Capital One based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
This bank sent out an August promotional letter in which they offered to credit my account $ 200 upon my opening a new business account and using a debit card. Upon my meeting the requirements, they have come up with numerous excuses not to fulfill their part. The agent made me jump through hoops to PROVE that I had met the requirement, faxing her documents, threatening to close the case if I didn't do it " immediately ", then claiming that she read the " fine print", and they didn't yet have to fulfill the obligation for several more weeks. Several more weeks have gone by, and they STILL have not credited my account. They are in total default at this point.
To top it off, they deducted someone else's withdrawal from my account and have
yet to correct that either, although they are FULLY aware of it. I've called 4 times about that also. They say they are correcting, but then I see no correction on
my statement and I call yet again. Each time I call, a new agent answers and promises to correct, then doesn't. They refuse to give you their last name or any
phone number to contact them. It's very odd...they were able to correct a mistake that was advantageous to them, but not to correct their mistake that was disadvantageous to me.
In all my years of dealing with Chevy Chase Bank (over 30), I never had a situation in which I was ignored, dismissed, and arrogantly treated with mistakes (theirs) left uncorrected and fraudulent behavior regarding promotional advertising. They aren't worried because they are so well insulated from any appropriate action against them....Beware...If this is the future of banking, this is scary, folks.
I had an issue with a transaction after ordering an item online. Carissa was very helpful with solving my issue. She stayed on the line with me for over an hour and went above and beyond with a three-way call with the company I ordered an item from. She assisted me with a conflict I had while on the three-way call. Carissa was very polite and helpful. I cannot thank her enough for helping me.
I have two accounts at Capital One because of the ease of sending bank to bank transfers. They were years ahead of their competitors on this. However they now have fallen far behind in terms of online service. Today was only the last in a chain of events that will lead me to move my accounts. When i did not receive my 1099, i assumed i would be able to access one online. When i couldn't find it, i tried to use the chat function on customer service, but it was "not available.
I wrote an email, for which i received no response within 24 hours, not even an automated response that my email had been received. I then tried online again and after several minutes of q&a was told there was no way to receive my 1099 except via regular mail. (not online, fax or email) she then told me to go back and write another email requesting a replacement 1099. When i balked she said she could request it for me (not sure why she didn't do this initially).
After waiting five minutes, i asked her if she was still there. She then responded that i should receive my replacement 1099 in two weeks. Two weeks? This would be such an easy thing to put online. All the information is available there, just not the tax form. I use several banks and this is the only one that does not make these tax forms available online.