Overall Rating

MyBankTracker Grade

B
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Banking

Featured Rates

939
Branch Locations

Capital One Location Map
We found branches close to you.

Add a Bank to Compare

Bank Reviews
CIT Bank
Add
Bank News
TD Bank
Add
Bank News
HSBC Bank
Add
Compare Banks

Capital One Customer Review

Post a review
Susan H's Profile Image

1 out of 5 marks

Reviewed by Susan H

Dec 1st 2010

This bank is absolutely Hideous !!! Beware !

This bank sent out an August promotional letter in which they offered to credit my account $ 200 upon my opening a new business account and using a debit card. Upon my meeting the requirements, they have come up with numerous excuses not to fulfill their part. The agent made me jump through hoops to PROVE that I had met the requirement, faxing her documents, threatening to close the case if I didn't do it " immediately ", then claiming that she read the " fine print", and they didn't yet have to fulfill the obligation for several more weeks. Several more weeks have gone by, and they STILL have not credited my account. They are in total default at this point.

To top it off, they deducted someone else's withdrawal from my account and have

yet to correct that either, although they are FULLY aware of it. I've called 4 times about that also. They say they are correcting, but then I see no correction on

my statement and I call yet again. Each time I call, a new agent answers and promises to correct, then doesn't. They refuse to give you their last name or any

phone number to contact them. It's very odd...they were able to correct a mistake that was advantageous to them, but not to correct their mistake that was disadvantageous to me.

In all my years of dealing with Chevy Chase Bank (over 30), I never had a situation in which I was ignored, dismissed, and arrogantly treated with mistakes (theirs) left uncorrected and fraudulent behavior regarding promotional advertising. They aren't worried because they are so well insulated from any appropriate action against them....Beware...If this is the future of banking, this is scary, folks.

Is this review helpful? ▲ Yes 6 ▼ No 0

  • Sharon
    December 1st, 2013

    Sounds like an add to Chevy Chase. I've been very happy with ING and was sceptical about capital one but have had the same good service from both entities.

Other Capital One Reviews

capital1NO's Profile Image

Reviewed by capital1NO

Nov 25th 2014

1 out of 5 marks

No Costumer Service At All!!

I'm closing my capital one bank account since oct 8, but it didn't got closed till now with a 0 balance, i got a new bank fee and because of that a overdraft charge, no one to whom to speak, no bank manager available, always away for lunch, vacation, holiday etc, no one to help me on the phone too.

Is this review helpful? ▲ Yes 1 ▼ No 0

Guelfogc's Profile Image

Reviewed by Guelfogc

Nov 15th 2014

5 out of 5 marks

This Location Is Permanently Closed. Capital One Signs Gone.

This was my branch. It was open as normal week ago. Today nov 15 it is closed. Atm gone, front doors chained and padlocked, no capital one signs to be seen. What has happened to warrant this closure?

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews