Their credit cards are a rip off and their credit card interest rates are very poor and too high. And I don't know how credit card companies like CapitalOne Bank can expecta nyone to pay off their credit cards with interest rates of 20% APR and not work with their customers in lowering their interest rates on credit cards and would never work with me in lowering my interest rates on my credit cards. And I refuse to ever get another credit card with CapitalOne ever again in my life. They are the biggest jokes ever of all time and the biggest crock robbers I've ever dealt with in life!
capital one .com invited me to sign up for credit tracker.. yesterday I did and today I get email of change in my score. therefore today I log on to capitalone.com only to find NO LINK to the service now that I had signed up.. better yet customer service (nonservice) said they couldn't help me with it because the tracker is provided by a third party. So once again capital one is only interested in signing you up for something with no intent to ever service the idem.
Yes, they are a money-fee hungry beast. ING was great but now that they merged with Capital One, you should dump them both or expect fees that touch the legal limits.
Go to a Credit Union, they are fair and easy to join these days. Capital One and ING now enjoy a revenue model that caters to people with no options..You can do better.*