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Capital One Customer Review

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Tony77's Profile Image

1 out of 5 marks

Reviewed by Tony77

May 15th 2012

Worst Bank Ever. Save Yourselves The Misery And Please Dont Give Them Any Business

I have had a credit card account with capital one for over 3 years now. First-off, they started my account with one-fifth (that's right, literally one-fifth) the credit limit that other reputable banks were offering. None the less, i thought it would be nice to try and support a lean e-commerce organization (i'm an it nerd and yes these things weigh in my decision-making) and that i could build my history with them and they would then be willing to provide me with a more normal credit line. Anyways, i literally curse the day i thought it would be a good idea to get a capital one card. Over the past 3 years i have faced the following issues -

1) they would not increase my credit limit despite repeated phone and online requests and despite holding my account in immaculate condition

2) my account gets hacked on a quarterly basis and i have to sit undoing the charges by filing disputes and doing the needful paperwork

here's the last straw that broke the camel's back - in jan 2012 my account again got hacked. I got tired of dealing with them and requested that my account be closed. I was assured by their dispute officer that not only has the dispute been settled but they will close my account completely. In the following month all my regular vendors were able to ding that very same credit card despite it being "closed". Since it was closed, i did not bother checking until i got a late payment email from capital one. After over 22 hours of phone follow-up trying to make them understand that i was not liable for making payments that occured wholly due to miscommunication on their part i finally had to anyways pay the entire amount. My lesson learnt - never again deal with a non brick & mortar company. I wanted to share this experience with everybody out there. Even if it deters one person from giving these scumbags business i will think i made a difference in making the world a better place..

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Other Capital One Reviews

Quinn's Profile Image

Reviewed by Quinn

Aug 15th 2014

1 out of 5 marks

Done with this bank

Tried to process a simple domestic wire transfer. It took over one and half hours to process. #badbank

I'm done with them. Closing my accounts.

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superfluous's Profile Image

Reviewed by superfluous

Jul 31st 2014

1 out of 5 marks

Worst Banking Experience Ever

I have a line of credit on checking account and now for the second time the bank returned items presented for payment and then charged me numerous NSF fees. When trying to clear up the line of credit issue with the bank, I was told that I did not have a line of credit for my checking account -- the bank's records did now show that I applied for nor did I have a line of credit on my account. Fortunately, I had a copy of a letter from CapitolOne stating that my line of credit had been processed for my account. I took me a week to resolve this issue with this bank. They have terrible customer service and will not admit to their errors, only keep charging you more and more banking fees. I am now going to close my account and warn anyone else to NOT OPEN AN ACCOUNT WITH CAPITAL ONE BANK.

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