I have had a credit card account with capital one for over 3 years now. First-off, they started my account with one-fifth (that's right, literally one-fifth) the credit limit that other reputable banks were offering. None the less, i thought it would be nice to try and support a lean e-commerce organization (i'm an it nerd and yes these things weigh in my decision-making) and that i could build my history with them and they would then be willing to provide me with a more normal credit line. Anyways, i literally curse the day i thought it would be a good idea to get a capital one card. Over the past 3 years i have faced the following issues -
1) they would not increase my credit limit despite repeated phone and online requests and despite holding my account in immaculate condition
2) my account gets hacked on a quarterly basis and i have to sit undoing the charges by filing disputes and doing the needful paperwork
here's the last straw that broke the camel's back - in jan 2012 my account again got hacked. I got tired of dealing with them and requested that my account be closed. I was assured by their dispute officer that not only has the dispute been settled but they will close my account completely. In the following month all my regular vendors were able to ding that very same credit card despite it being "closed". Since it was closed, i did not bother checking until i got a late payment email from capital one. After over 22 hours of phone follow-up trying to make them understand that i was not liable for making payments that occured wholly due to miscommunication on their part i finally had to anyways pay the entire amount. My lesson learnt - never again deal with a non brick & mortar company. I wanted to share this experience with everybody out there. Even if it deters one person from giving these scumbags business i will think i made a difference in making the world a better place..
Their accounts and credit cards are not consolidated even for business banking. So you have logins for every different credit card holder and the main company. Ridiculous! Of course they don't tell you this when enrolling (this was last month, not years ago). They say upgrades are coming soon.......
Capital One Bank international wire transfer service is horrible since they merged with Chevy Chase Bank. Their international wire transfer service hour is 9 am to 2 pm. weekday.
(they do not international wire transfer on Saturday). I am working full time but I took the day off on Friday and went to Capital One Bank and do completed international wires transfer. However, the banker called later and said it is declined because banker did not put to wire purpose.
I do not understand why they need to know for transfer purpose, it is my money and will be withdrawal from my account (actually for my family support). They already checked my drive license and I got copy of transferred receipt, I asked them if they can fax to me I can put my signature and re-fax to them. But they denied my suggestion and told me that I have to stop by bank again. They should provide all information and make sure their job before customer finally stepped out of bank door.
This is second time, I got rejected. Last time, another Capital One branch banker made type error it also rejected. I never have seen like that before any of poor customer services. It is terrible and stupid banking system!!!