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Capital One Customer Review

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Danbury's Profile Image

1 out of 5 marks

Reviewed by Danbury

May 30th 2012

Worst Bank I Have Ever Dealt With

Capital one has terrible customer service. First, i have "opted out of overdraft protection" on my checking account, which should mean that if i don't have enough money in my checking account, the transaction is rejected (which is what i want)

second, i still get whacked with overdraft fees a couple times a year, even though i've "opted out" at least 4-5 times in the past 5 years. Third, they flat-out refuse to reverse the bogus fees because of fictional "technicalities". (once they told me that the "opt out" doesn't apply to weekends.

Another time, they said it doesn't apply to credit transactions, only debit) seriously, guys? Fourth, i have a savings account with them that has never gone below $3000. They refuse to link the savings account to the checking account and simply take the "overdraft" from my savings account. They are a terrible bank to deal with.

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Other Capital One Reviews

capital1NO's Profile Image

Reviewed by capital1NO

Nov 25th 2014

1 out of 5 marks

No Costumer Service At All!!

I'm closing my capital one bank account since oct 8, but it didn't got closed till now with a 0 balance, i got a new bank fee and because of that a overdraft charge, no one to whom to speak, no bank manager available, always away for lunch, vacation, holiday etc, no one to help me on the phone too.

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Guelfogc's Profile Image

Reviewed by Guelfogc

Nov 15th 2014

5 out of 5 marks

This Location Is Permanently Closed. Capital One Signs Gone.

This was my branch. It was open as normal week ago. Today nov 15 it is closed. Atm gone, front doors chained and padlocked, no capital one signs to be seen. What has happened to warrant this closure?

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