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Capital One Customer Review

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Danbury's Profile Image

1 out of 5 marks

Reviewed by Danbury

May 30th 2012

Worst Bank I Have Ever Dealt With

Capital one has terrible customer service. First, i have "opted out of overdraft protection" on my checking account, which should mean that if i don't have enough money in my checking account, the transaction is rejected (which is what i want)

second, i still get whacked with overdraft fees a couple times a year, even though i've "opted out" at least 4-5 times in the past 5 years. Third, they flat-out refuse to reverse the bogus fees because of fictional "technicalities". (once they told me that the "opt out" doesn't apply to weekends.

Another time, they said it doesn't apply to credit transactions, only debit) seriously, guys? Fourth, i have a savings account with them that has never gone below $3000. They refuse to link the savings account to the checking account and simply take the "overdraft" from my savings account. They are a terrible bank to deal with.

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Other Capital One Reviews

Guelfogc's Profile Image

Reviewed by Guelfogc

Nov 15th 2014

5 out of 5 marks

This Location Is Permanently Closed. Capital One Signs Gone.

This was my branch. It was open as normal week ago. Today nov 15 it is closed. Atm gone, front doors chained and padlocked, no capital one signs to be seen. What has happened to warrant this closure?

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rockhunter's Profile Image

Reviewed by rockhunter

Nov 14th 2014

1 out of 5 marks

Borrowers Beware

I have the worst experience ever dealing with capital one. It's worst than dealing with a crooked used car lot. They lure you in with a great offer then pull a bait and switch. After you have signed and agreed to the terms and rates they change everything hoping that you will go for it. They promise you the world, but will not keep a single one. Amanda at the dennim springs office is the worst.

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