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Overall rating score 37%
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Capital One Customer Review

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glennbo's Profile Image

1 out of 5 marks

Reviewed by glennbo

Jul 13th 2012

at first they were okay - i was with chevy chase bank whom i had been with for 15 years , until last year

I had been with Chevy chase bank for 15 years , back in 08 capital one acquired Chevy chase and within a year had completely changed all locations over to cap one - well everything was fine , but I was skeptical the whole time I was dealing with Cap One - last year i received a notice from the state about my taxes for the year of 2007 - they claimed I hadn't paid my taxes for that year - so I looked into it and contacted the state about what it was exactly that saw wrong with my taxes , my records indicated I did pay taxes to the state that year - I never questioned it though , because I knew there was a high possibility that my records could have been wrong - so after a few months of the state not contacting me , I suddenly received a notice from the state declaring that if I didn't pay the tax amount they were requesting (2897.00 ) - then they were going to levy my bank account - so abruptly I called the state to take care of the issue - after further review , I had realized that for the tax year of 2007 , I had originally sent in my 1040 to the IRS along with my payment , later ( about a week) I realized I had done my taxes wrong - so I sent in a 1040 X which is an amended tax statement with the right figures posted - I then received a acknowledgement from the IRS that they had my 1040X and it was under review and within a week they sent me the overpayment back alone with an amended return and a statement agreeing with my figures - so in January of 2011 I received this first letter from the state about the tax amount owed , I responded ,and in June of 2011 i received a lien notice - so i called the state again , after wrangling around with a few of the state tax department heads they finally sent me to the dispute dept , in which the young lady there took a look at my forms I had faxed over proving the 1040X amended tax statements for 2007 - she concurred that the state was wrong and found I owed no more taxes and promptly contacted the bank who was notified of the lien date by the same means as I was &ndas

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Other Capital One Reviews

triplet's Profile Image

Reviewed by triplet

Apr 21st 2014

2 out of 5 marks

Worst online banking ever......

Their accounts and credit cards are not consolidated even for business banking. So you have logins for every different credit card holder and the main company. Ridiculous! Of course they don't tell you this when enrolling (this was last month, not years ago). They say upgrades are coming soon.......

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1225's Profile Image

Reviewed by 1225

Apr 21st 2014

1 out of 5 marks

International wire transfer service

Capital One Bank international wire transfer service is horrible since they merged with Chevy Chase Bank. Their international wire transfer service hour is 9 am to 2 pm. weekday.

(they do not international wire transfer on Saturday). I am working full time but I took the day off on Friday and went to Capital One Bank and do completed international wires transfer. However, the banker called later and said it is declined because banker did not put to wire purpose.

I do not understand why they need to know for transfer purpose, it is my money and will be withdrawal from my account (actually for my family support). They already checked my drive license and I got copy of transferred receipt, I asked them if they can fax to me I can put my signature and re-fax to them. But they denied my suggestion and told me that I have to stop by bank again. They should provide all information and make sure their job before customer finally stepped out of bank door.

This is second time, I got rejected. Last time, another Capital One branch banker made type error it also rejected. I never have seen like that before any of poor customer services. It is terrible and stupid banking system!!!

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