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Capital One Customer Review

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brezelfenster's Profile Image

2 out of 5 marks

Reviewed by brezelfenster

Feb 12th 2013

bitter experience

After having a Capital One credit card with the same credit limit for almost 20 years, and hovering near that limit for most of the last 5 years, I withdrew from an IRA to pay off the balance. (Why keep money in an account earning less than 1% when paying close to 20% on a credit card?)

One month after paying off the balance, they call and say they are lowering my credit limit from $5,000 to $500 (yes, 90%). They say because I have too many cards with balances. Doh, I paid off most of my other accounts at the same time, so I have a lower total balance than I have had in over ten years.

OK, I know the credit line is their call, whether fair or not. Still, I am bitter at their recent action.

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Other Capital One Reviews

crlnmryhotmailcom's Profile Image

Reviewed by crlnmryhotmailcom

Aug 30th 2014

1 out of 5 marks

Poor service, poor business sense

We have been w Cap One for about 5 years. Yesterday we stopped at our Cap One branch on Old Denton road in Carrollton for a notary. We were refused service because the notary told us Cap one only notarized Cap One documents. Previously I had docs notarized several times at this branch. About a year and a half ago we moved the bulk of our funds to Chase due to problems getting cashiers checks for RE transactions. Seemed like the person that could sign the check was always hard to find or out of the office. They to top it of the receiving banks HOLD Cap one cashiers checks for 3 days to clear. Something about the type of check Cap one issued at that time. Further they did not offer online wire transfers which make this whole process easier. We are giving up on Cap One they just don't understand

what customer service is.

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Quinn's Profile Image

Reviewed by Quinn

Aug 15th 2014

1 out of 5 marks

Done with this bank

Tried to process a simple domestic wire transfer. It took over one and half hours to process. #badbank

I'm done with them. Closing my accounts.

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