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Capital One Customer Review

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brezelfenster's Profile Image

2 out of 5 marks

Reviewed by brezelfenster

Feb 12th 2013

bitter experience

After having a Capital One credit card with the same credit limit for almost 20 years, and hovering near that limit for most of the last 5 years, I withdrew from an IRA to pay off the balance. (Why keep money in an account earning less than 1% when paying close to 20% on a credit card?)

One month after paying off the balance, they call and say they are lowering my credit limit from $5,000 to $500 (yes, 90%). They say because I have too many cards with balances. Doh, I paid off most of my other accounts at the same time, so I have a lower total balance than I have had in over ten years.

OK, I know the credit line is their call, whether fair or not. Still, I am bitter at their recent action.

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Other Capital One Reviews

mtello1's Profile Image

Reviewed by mtello1

Sep 23rd 2014

1 out of 5 marks

They Will Close You Account For No Reason

I have been with them for a long time. I just received a letter that they will close all my accounts with no reason given.

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musicman3204's Profile Image

Reviewed by musicman3204

Oct 4th 2014

5 out of 5 marks

Convient/Best rewards

I've been with Capital One Bank for over two years now and a credit card customer for more than 10 years. I have never had a problem with this bank. It is super easy to avoid fees with this bank as I have never been charged a fee with them in my 2 year history. A few years back I had to move from one state to the other for work and ran low on funds.

The customer service representative with the credit card customer service refunded all of my late fees/overdraft fees and gave me a credit to give me a little extra money to spend on my big trip. The reason he gave me was simply because of my continued business Capital One wanted to reward my loyalty. I love the cash back on my credit card and I love the no hassle rewards points I earn simply for using my debit card.

I even earn no hassle rewards for using bill pay and writing checks or using the ATM. I am always rewarded for my continued support and business with Capital One. This bank is easy to do business with.

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