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Capital One Customer Review

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antique944's Profile Image

2 out of 5 marks

Reviewed by antique944

Jan 19th 2013

closing an account; consumer beware.

ive never had any problems with capitol one. until recently when i closed my account about one month ago, today i recieved a statement of a $0 balance. This happened to my mother as well, who closed her account almost a year ago. it seems like your account will be closed but then suddenly reactivate in the future.

moral of the story is; beware of opening an account w/ capitol one, because you may not be able to close it.

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Other Capital One Reviews

crlnmryhotmailcom's Profile Image

Reviewed by crlnmryhotmailcom

Aug 30th 2014

1 out of 5 marks

Poor service, poor business sense

We have been w Cap One for about 5 years. Yesterday we stopped at our Cap One branch on Old Denton road in Carrollton for a notary. We were refused service because the notary told us Cap one only notarized Cap One documents. Previously I had docs notarized several times at this branch. About a year and a half ago we moved the bulk of our funds to Chase due to problems getting cashiers checks for RE transactions. Seemed like the person that could sign the check was always hard to find or out of the office. They to top it of the receiving banks HOLD Cap one cashiers checks for 3 days to clear. Something about the type of check Cap one issued at that time. Further they did not offer online wire transfers which make this whole process easier. We are giving up on Cap One they just don't understand

what customer service is.

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Quinn's Profile Image

Reviewed by Quinn

Aug 15th 2014

1 out of 5 marks

Done with this bank

Tried to process a simple domestic wire transfer. It took over one and half hours to process. #badbank

I'm done with them. Closing my accounts.

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