Overall Rating

C
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Capital One Report Card

Overall rating score 37%
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Capital One Customer Review

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antique944's Profile Image

2 out of 5 marks

Reviewed by antique944

Jan 19th 2013

closing an account; consumer beware.

ive never had any problems with capitol one. until recently when i closed my account about one month ago, today i recieved a statement of a $0 balance. This happened to my mother as well, who closed her account almost a year ago. it seems like your account will be closed but then suddenly reactivate in the future.

moral of the story is; beware of opening an account w/ capitol one, because you may not be able to close it.

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Other Capital One Reviews

triplet's Profile Image

Reviewed by triplet

Apr 21st 2014

2 out of 5 marks

Worst online banking ever......

Their accounts and credit cards are not consolidated even for business banking. So you have logins for every different credit card holder and the main company. Ridiculous! Of course they don't tell you this when enrolling (this was last month, not years ago). They say upgrades are coming soon.......

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1225's Profile Image

Reviewed by 1225

Apr 21st 2014

1 out of 5 marks

International wire transfer service

Capital One Bank international wire transfer service is horrible since they merged with Chevy Chase Bank. Their international wire transfer service hour is 9 am to 2 pm. weekday.

(they do not international wire transfer on Saturday). I am working full time but I took the day off on Friday and went to Capital One Bank and do completed international wires transfer. However, the banker called later and said it is declined because banker did not put to wire purpose.

I do not understand why they need to know for transfer purpose, it is my money and will be withdrawal from my account (actually for my family support). They already checked my drive license and I got copy of transferred receipt, I asked them if they can fax to me I can put my signature and re-fax to them. But they denied my suggestion and told me that I have to stop by bank again. They should provide all information and make sure their job before customer finally stepped out of bank door.

This is second time, I got rejected. Last time, another Capital One branch banker made type error it also rejected. I never have seen like that before any of poor customer services. It is terrible and stupid banking system!!!

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