I've been with schwab for about 1.5 months now, and I've been extremely impressed.
I was reluctant to go with such a large corporate institution, but my experience has only been positive. I don't know what a guy has to do to get charged a fee at schwab, but, I haven't been charged one yet. In addition to the niceties you'd expect from a well rated online bank (free atm use at any atm, no maintenance fees, free online billpay, etc.) there are things here you simply can't find anywhere else:
1) Free checks. I don't mean you get your first 100 checks free. I mean free checks. Always.
2) ATM fee reimbursements. I don't mean, reimbursement of the first $5 per month. I don't mean only in your state, or even your country. I mean, reimbursement of ALL ATM fees, everywhere in the world. That's right. I can take money out of an ATM in Thailand and they'll reimburse the fee.
3) Speaking of Thailand, no currency conversion fees. Other banks, in addition to not reimbursing international ATM fees will also charge you a percentage of your withdrawal just for 'converting' it to the local currency. Schwab does not charge this fee.
Aside from that, I've had to call customer service a few times. Awesome. It's not farmed out to India. It's not some stoner playing angry birds while he's talking to you. I'd swear I was talking to a real bank manager everytime. I generally hate calling customer support but, everytime I've hung up the phone with a schwab representative, I'm downright ecstatic that they are my bank.
You know, the concept of a bank fails without depositor accounts. I don't mean they'd do less business or make less money. I mean there simply would not be banks without depositor accounts. So, it's really nice to finally find a bank that 'gets' that and treats depositors as they should. Which is to say: grateful to have your money in their bank.
I decided to write a review to counter the poor scores written on this site. Most people are inclined to write a bad review than a positive one anyway. My experience with this bank has been top notch. They detected fraud and contacted me, they reimburse ATM fees that I was charged by OTHER institutions. Customer service is local also. Not sure how these other dunces of reviewers could mess up something as simple banking. You put money in, and you take it out when needed. Adding and subtracting. Not rocket science. Cannot figure that out? Maybe you should not have a bank account. Did I mentioned that this bank offers FREE checking with no requirements? Or that the checking account is subject to APY? That is something not even your oh so spectacular credit union might do!
Charles Schwab allowed the fraudulent reporting of a illegal account to leave a single mother of five with a debt from the IRS totalling to date 2.8 million dollars. Despite receiving a Court Order to transfer and reproduce paperwork to correct the illegal reporting and transfer the account to the felon known by them, and despite acknowledging that all signatures on the account documentation were forged, Schwab still refuses to comply in an ethical and moral manner. Schwab has been in receipt of the documents to prove my innocence since 2001 yet they concealed account documentation until 2013.