B+ MyBankTracker Rating

Charter One Bank

About Charter One Bank

Acquired in 2004 by Citizens Financial Group, Inc., Charter One Bank has branches in Illinois, Ohio, Indiana and Michigan. Despite the use of the different names, the two banks are otherwise the same. Charter One has been fully integrated into Citizens, and has adopted an identical logo. The websites for both banks are also identical, with the only difference being the name. Citizens customers can bank at Charter One locations and vice-versa. Combined they are the ninth-largest bank in the United States with over $128 billion in assets and 1,400 branches across 13 states.

Charter One Bank logo

MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful Charter One Bank Bank Customer Reviews

  • A
    Reviewed By angrycustomer21 Apr 28, 2016

    Crooks

    This bank does not care about their customers, they are crooks and out to take every penny they can from you. I would never recommend this bank to anyone.

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  • D
    Reviewed By DTMKnight Dec 27, 2013

    Awful from top to bottom with hidden fees!

    So I open up a CD with Charter One Bank which matures. I call and specifically ask what are the penalties as I will be unable to go to the bank during the short 10 day grace period. The employee tells me I will lose the interest I accrue during the time after the account has matured.

    Go into the bank a couple weeks later and they tell me $50 dollar fine and lost interest. Never heard of this kind of fine before and they have now lost all future business with me. I even had them as a strong possibility for my mortgage as I will be buying a house next year. At least now I know that would have been an awful mistake.

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  • L
    Reviewed By Luann211 Jun 29, 2015

    Bad Customer Service by Manager

    I went into the Commerce Street branch this morning after realizing there had been fraudulent activity on my debit card. Three transactions, totaling almost $800, not made by me were pending.

    The first gentleman I sat with was extremely friendly and tried to be helpful. He explained that I had to wait for the pending transactions to post and then I would need to fill out an affidavit to have the funds returned to my account. This was expected to take 10-14 days. I was also going to have to cancel my debit card, and it would take 5-7 days to get a replacement. This person said he would talk to the bank manager when he got off his conference call, as he was sure the manager would be able to help, and in some cases they would provide some "provisional cash".

    When the manager came out, he didn't offer any help at all. I let him know I was going to have to withdraw some cash before they cancelled my debit card, as I only had $5 in my wallet. The manager told me that if I did so, I'd be charged an overdraft fee because the fraudulent transactions had put my account into a negative state. I asked if he would waive the overdraft fee due to the circumstances. He said he couldn't do so because if I were to withdraw money knowing that the account had a negative balance then I would have to pay an overdraft fee. I found this to be totally unacceptable!

    I have been a customer of Citizens Bank for 30 years, but after this incident, I intend to take my business elsewhere. Further, shouldn't the bank have caught this before they charges went through? I feel that $800 of charges at Lego Land in California by a middle-aged woman living in MA should have sent up a red flag.

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
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