Every time my ATM card is about to expire it takes them 3 weeks past the expiration date to get one to me. The bank fees continue to go up and they tack on fees when they do not apply.

I've been with Charter One in Canton, OH for 10 years. The only reason I didn't leave sooner is the inconvenience of changing my direct deposit. I've been nickled and dimed with $37-$39 overdraft fees to death, usually always on transcations that post the same day as my deposits. Their so-called "customer-service" is cold, uncaring, and lacks any form of human empathy.

If you ask me, they just want to take your money however they can. I, like many people, live paycheck to paycheck despite having a decent salary and don't appreciate their stupid fine print and red tape. Do not go to Charter One and tell all of your friends/family!! What happened to the good old days where the customer was respected and treated as though their business mattered???. Funny how all these banks want bail-out but they don't want to help out their loyal customers in turn. I hope they all burn in Hell someday!