About Charter One Bank

Acquired in 2004 by Citizens Financial Group, Inc., Charter One Bank has branches in Illinois, Ohio, Indiana and Michigan. Despite the use of the different names, the two banks are otherwise the same. Charter One has been fully integrated into Citizens, and has adopted an identical logo. The websites for both banks are also identical, with the only difference being the name. Citizens customers can bank at Charter One locations and vice-versa. Combined they are the ninth-largest bank in the United States with over $128 billion in assets and 1,400 branches across 13 states.
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Overall Rating

MyBankTracker rated Charter One Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.


MyBankTracker Rating

Customer Rating
Based on 17 Reviews
Financial Health
Based on Texas Ratio: 9.94
Bank Fees
vs. Average
Number of Locations
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Mobile Banking
Quality of Mobile Services

Locations & Hours

Charter One Bank Location Map
Charter One Bank Location Map
We found branches close to you and 895 nationwide.
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Most Helpful Customer Reviews

DougWilson77's Profile Image

Reviewed by DougWilson77

Mar 14th 2015

5 out of 5 marks

Great People and Service

I have been to this branch several times. Everyone I have interacted with (Michelle Frascarelli to Christin Kelo and Sylvia and others) have always been very friendly, extremely professional and helpful. Just in there yesterday for help with a an international wire transfer from Sylvia. While the process was lengthy, through no fault of Sylvia's, she and others made we feel important and well served.

The men and women of this branch have also been very courteous and helpful to me as a customer and person. I feel welcomed!

Keep up the good work and distribution of smiles!

Is this review helpful? ▲ Yes 1 ▼ No 0

ekim57's Profile Image

Reviewed by ekim57

Oct 12th 2014

5 out of 5 marks

Always Great Service

It seems when i go to my local branch i always am treated as if i am family which is great because i don't have to go in to see a teller as much as in the old days.

Is this review helpful? ▲ Yes 1 ▼ No 0

akale1982's Profile Image

Reviewed by akale1982

Feb 22nd 2013

5 out of 5 marks

Streetsboro Ohio Branch Is Wonderful

Streetsboro giant eagle branch is great. Awesome bankers very helpful. Great experience transactions post quickly, never an issue. Only improvement needed is mobile deposit and text balances needed. Otherwise very satisfied. Great job rbs citizens/charter one!

Is this review helpful? ▲ Yes 1 ▼ No 0

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