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MyBankTracker rated Charter One Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.


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Charter One Bank Customer Review

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akale1982's Profile Image

5 out of 5 marks

Reviewed by akale1982

Feb 22nd 2013

Streetsboro Ohio Branch Is Wonderful

Streetsboro giant eagle branch is great. Awesome bankers very helpful. Great experience transactions post quickly, never an issue. Only improvement needed is mobile deposit and text balances needed. Otherwise very satisfied. Great job rbs citizens/charter one!

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ekim57's Profile Image

Reviewed by ekim57

Oct 12th 2014

5 out of 5 marks

Always Great Service

It seems when i go to my local branch i always am treated as if i am family which is great because i don't have to go in to see a teller as much as in the old days.

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sgspearman's Profile Image

Reviewed by sgspearman

Apr 18th 2014

2 out of 5 marks

poor customer service on payoff

So I had been generally happy with our line of credit of credit at charter one. But when we used their phone menu to order a payoff letter it was lost. When I called customer service after 8 days they said they could fax it. I said great. Then they said it will be $25 (for a fax!)

I asked to speak to a manager and explained why the late payoff letter was their error and that I expected it to be free. He said he had no way to waive the fee but said the office of the chairman would be in touch in a couple days. Someone called after 4 days but missed me. When I called them back I got no return call again for another two days. This is not what I expect in customer service - very poor.

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