Streetsboro Giant Eagle Branch is great. Awesome bankers very helpful. Great experience transactions post quickly, never an issue. Only improvement needed is mobile deposit and text balances needed. Otherwise very satisfied. Great job RBS Citizens/Charter One!
I was directed to Christina to answer my concern about why payments were not made electronically. I make payments to these companies every month and for the first time the payment was not made on the scheduled date. I inquired about why this was different this time so that I could avoid a late fee in the future. Christina was very rude and never did answer the question or offer to find out. Several times I thought she had hung up because she would not talk.
So I open up a CD with Charter One Bank which matures. I call and specifically ask what are the penalties as I will be unable to go to the bank during the short 10 day grace period. The employee tells me I will lose the interest I accrue during the time after the account has matured.
Go into the bank a couple weeks later and they tell me $50 dollar fine and lost interest. Never heard of this kind of fine before and they have now lost all future business with me. I even had them as a strong possibility for my mortgage as I will be buying a house next year. At least now I know that would have been an awful mistake.