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Charter One Bank Report Card

Overall rating score 42%
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Charter One Bank Customer Review

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akale1982's Profile Image

5 out of 5 marks

Reviewed by akale1982

Feb 22nd 2013

Streetsboro Ohio branch is Wonderful

Streetsboro Giant Eagle Branch is great. Awesome bankers very helpful. Great experience transactions post quickly, never an issue. Only improvement needed is mobile deposit and text balances needed. Otherwise very satisfied. Great job RBS Citizens/Charter One!

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jpk's Profile Image

Reviewed by jpk

Apr 9th 2014

1 out of 5 marks


I have never had such a bad experience with a bank in my life. Customer service "manager" craig has absolutely no business being a manager, especially in customer service since he does not know what it means. Being ripped off with ridiculous fee's is their specialty as well. If you like to lose money that you are trying to save, then put it in charter one. I'd rather have a rectal exam that deal with that bank.

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DawnDumke's Profile Image

Reviewed by DawnDumke

Jan 16th 2014

3 out of 5 marks

Very unpleasant; not at all helpful; may terminate long standing banking relationship

I was directed to Christina to answer my concern about why payments were not made electronically. I make payments to these companies every month and for the first time the payment was not made on the scheduled date. I inquired about why this was different this time so that I could avoid a late fee in the future. Christina was very rude and never did answer the question or offer to find out. Several times I thought she had hung up because she would not talk.

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