Streetsboro Giant Eagle Branch is great. Awesome bankers very helpful. Great experience transactions post quickly, never an issue. Only improvement needed is mobile deposit and text balances needed. Otherwise very satisfied. Great job RBS Citizens/Charter One!
Every time my ATM card is about to expire it takes them 3 weeks past the expiration date to get one to me. The bank fees continue to go up and they tack on fees when they do not apply.
The banker with initials M.M. has serious customer service issues. I login my online account this morning and noticed random service charges for the last few months. I know I met the requirements, so I decided to visit this branch. The banker blamed me for not notifying her the first time I was being charged. Seriously?! She said she could only reverse ONE service fee. I told her I meet the requirements and I don't understand why she cannot reverse all the fees. She cannot explain anything and that I should talk to a manager at another branch.
It amazes me how someone who is a banker has ZERO customer service skills.