I always thought big banks like chase or US bank had this funky practice where they treat everyone like prisoners or something. The reason I developed this concept was because of interesting people on the internet..
The people who work at chase are extremely nice and seem genuine. These ice is excellent and I like how they utilize their ATM machines. I never really had a issue with them mainly because I don't have any major thing going on like mortgages or auto loans but my overall experience is pretty positive. I also like how honest my local banker was. He told me cool stories too.
I visited the Chase branch located at 2915 W Los Feliz Blvd, Los Angeles, CA 90039 to deposit checks into my landlady's checking account. This was my first visit to this location which is the closest to my home. There were two tellers assisting people but when an young Asian teller finished processing a transaction he walked away from his station and propped himself in front of a large screen located a few feet from his station. I was finally assisted by a young Latino teller who asked if I had completed a deposit slip. I told him I had not. He seemed annoyed and began completing a from. I informed him, "I'm sorry but I am not a customer of your bank." He replied haughtily, "I know." I then asked if there was a night depository where I could drop off future checks. He replied, "We don't have one." As I left the branch I noticed a night depository adjacent to the ATM. The teller transacted the deposit with major attitude. He might want to take it down a notch as he represents the bank. He also never asked if I might be interested in opening an account but then again, cross-selling products and services apparently are not of interest to this pretentious and assuming teller.
Attempted to cash a small check issued from a major dental insurance company that provides benefits for employer. After a considerable amount of time passed at the teller station, the Branch Manager explains that the check cannot be cashed or deposited, despite having more than enough in my account to cover, because it does not appear on an approved list of payments issued under "positive pay" program. Was told that the employer's bank accounts that are also at Chase use this system. Problem is, despite the employer's name appearing on the check, the check was paid by the insurance company. Check was returned with endorsements cancelled. Instructed to contact insurance company. Called the insurance company and was told that they don't know anything about "positive pay" program and that the check was invalid after having been attempted to be cashed/deposited twice. Would have to wait for the check to be reissued and mailed. The voiding of the check and the my inability to cash or deposit the check clearly resulted from both the teller and the Branch Manager either not understanding what they were doing or mistakenly identifying the check as being issued by the employer and not the insurance company. This was the 2nd major disappointment in the service received in less than 2 weeks. Closed all accounts and safe deposit box. Will never to return to Chase Bank as a customer.
I AM A CERTIFIED TAX PREPARER. I HAVE HAD MY CHASE CHECKING ACCOUNT FROZEN SINCE 2/08/2014. I WAS TOLD THAT IT LOOKED LIKE FRAUDULENT ACTIVITY WITH ACCOUNT. I HAVE PRODUCED A BUSINESS LICENSE, A TRADE NAME CERTIFICATE, MY EIN NUMBER, PTIN NUMBER, TAX CLIENTS WITH 2 FORMS OF ID, ETC. EVERY TIME I CALL THE 1-800 NUMBER I AM TOLD A DIFFERENT STORY BY A DIFFERENT PERSON EACH TIME. I HAVE BILLS THAT ARE PILING UP AND ACCRUING LATE FEES AND CAN'T BE PAID BECAUSE CHASE WILL NOT RELEASE MY TAX PREPARATION FEES NOR MY PERSONAL TAX REFUND TO ME. CAN YOU PLEASE HELP ME BEFORE MY KIDS AND I END UP HOMELESS.
On the 27th of January, my Doctor, Dr. Shackelford, deposited a check I wrote him in the amount of $80. The check was later returned and my Doctor was charged a $12 return fee. I went and signed into my online banking page, and the only transaction showing, was an extended overdraft fee, in the amount of $15 on the 27th of January. I went into the Smoky Hill branch in Colorado and met with Nick Pacheco. I pulled up my account on his computer, and he confirmed, that the $80 check was nowhere to be found. Nick told me he would put in a request to Chase's online banking division, for investigation. This was not done, so I contacted the 800# for chase, and spoke with a "Jason" who tried to obtain a screenshot from my computer. He asked me to download "java" in order to get this done. Soon after downloading "java" my computer was infected with a virus, which took my 3 days to remove. Jason said he would forward my info to another specialist in the online banking department. I then was contacted by Gloria Earl at 877-747-9125 X1290387, and she indicated she would be taking over the investigation. She asked that I email her a copy of my screen shot, which I sent to her immediately after our conversation on the 26th of February. After not hearing back from Gloria, I contacted her today, and she said she had no answers for me, other than the check was indeed returned, and I was probably now going to be charged an overdraft fee. THIS IS RIDICULOUS!!! I contact Chase to inquire as to why I am not seeing the transaction, and in return, I am threatened with an overdraft fee. I AM FURIOUS, AND THIS IS INEXCUSABLE! I would like someone to contact me and let me know how to remedy this situation, without having to pay an overdraft fee, due to Chase's negligence.