Chase signed up my credit card to receive online billing only, something I never request. Worse yet when I tried to access the email bill I was told I could not get it on the road because my computer wasn't registered with them.Them came a $35.00 fee plus, which they refuse to remove.I have been a loyal good customer for years but I advise everyone to stay away from CHASE.
Chase closed My account after 15 years I was with Wahington Mutual , for many years , loss dept reviewed my account and decided to close it NO EXPLANATION NO WARNING NO QUESTIONS NADA
Only decided to bank here because of the promotion. Its been 8 months and I still have not recieved my 100.00 credit. Very upset. I will be reporting them to the BBB.
I applied for a small business loan at a Chase bank in August 2013. I was using my home as equity. (my home is paid off- nothing owing) I have an excellent job & fantastic credit record. I actually own two homes, one is a rental. (both are completely paid off) Chase said this small business loan would be simple and completed by the end of October 2013. I jumped through hoop after hoop after hoop and needless to say it never happened. I gave up. I could understand if I had poor credit or outstanding bills but nothing. Someone told me that Chase may have been waiting for the interest rates to go up. I have not idea but I would not wish anyone to go through this process.
I typically bank at the Avondale, AZ Branch, on Dysart Rd. Everyone there is wonderful, with the exception of the manager. She has no skills when it comes to dealing with a customer. If you ask for a favor, her answer is already no before she hears the request. When she does say no, she doesn't say anything that makes you think that she would like to do you the favor, but she acts like she doesn't care. Everyone other than her, is great, wonderful experience, but I get sick to my stomach if I think I will have to deal with the manager. I used to be a banker and this is a poor customer service from a manager.