Chase Bank Customer Reviews
5 out of 5 marks
Just got off the phone with customer service to get my name changed on my card and have a new card emailed to me... customer service representatives were WONDERFUL as usual! I have had some hiccups in the past (self induced) and each time I've called Chase they have been so kind, helpful, and sounded like they were willing to go above and beyond. It's comforting to know that if I ever have a problem - their staff would help me through whatever I need.. and do it with excellent service!
1 out of 5 marks
My most recent experience involved our mortgage payment. I had recently set up automatic payments because Chase won't allow me to go in ahead of time to pay it on the 15th if the money isn't in there at that exact moment! So, I called on Friday to make sure that the first payment was going to go thru on a Saturday since I didn't see it on there yet and we were going out of town for the weekend and didn't want the payment to be late. The customer rep told me that there was no pending payment and after asking her several times she insisted I must not have set it up correctly so I paid it over the phone that day to ensure it was paid. Well, on Saturday I have texts telling me my account is WAY overdrawn because TWO payments went thru...the one I did over the phone and my automatic one! So I called before we left that morning and told them what happened and said I need the money back in there because we're going out of town and I can't be w/o money. Of course, she couldn't do anything about it and the supervisor was in a "meeting" but promised she'd have her call me that day-she never did!! So I call back Monday after going w/o money in my account all weekend. Now they tell me that they have to wait until the payments process before the can refund my money and on top of that other payments I had set up were not going thru because I was so overdrawn. After arguing they finally gave me a credit memo for the payment that showed up two hours later so I thought I was good to go. Oh no, of course not! The next morning I'm even more withdrawn because the credit was removed and service fees came thru! I called AGAIN and after arguing she said it would take 2-3 days to get refunded..I told them my daughter is having major brain surgery in a few days and I need to take care of bills before then. Finally, I got them to issue another credit but of course it takes 4-10 hours. This is one of many issues we've had w/Chase over the past few years. They also screwed up our refinancing!
1 out of 5 marks
We refinanced our home for a much better interest rate(6% to a 3%) with another company because Chase would not refinance us. We closed on May 6, 2013. Funds released on May 10,2013. Chase loan was paid off May 12. Home Equity line as well. We recieved a late payment notice around May 20,2013. We called to make sure all was paid off and ok. Yes it was...showing no balance other than $100 odd dollars in interest from the home equity line of credit for some reason. Fortunately I forgot to stop the automatic payment set up and they got overpaid, but it was indeed paid off. We asked if they could deposit the money back into my husbands checking account they said no it would be paid by check and take about 10 days. Ok fine....Here comes the good part....I received 14 letters, 4 certified, today, June 14 ,that they were forclosing on our house. First off we owed 6,000.00 on our first mortgage that we had with them for 15 years, and 64,000. line of credit. House has over 100,000 equity....really??? You are sending me 14 letters and it has all been paid???? called to complain and find out what the heck is going on was told oh sorry , yes it looks like it was paid in full on JUNE 12,2013.......What??? Well who sat on the paperwork then? Who paid the late fee that would of accummulated? Who paid the interest that would of accumulated? Did someone use the money for a month? Did you automatically generate a letter to the credit reporting agencencies too? No answer, Im sorry you will have to write a complaint to this address they dont take phone calls. Ill show them how to report a proper complaint. We are pulling out even our checking accounts. Beware!!!
5 out of 5 marks
Majority of reviews on chase seem to be about their credit cards (in which I don't have one with chase)
However I do my personal banking (and have a personal checking and savings account) and overall have a very pleasant time. The tellers at the Tempe, Arizona locations (where I live) are very pleasant and friendly, they always greet me with a big smile and I enjoy having small conversations with them.
Despite everyone else's experience, telephone banking is no different. I love how they're always is little to no wait to talk to an agent and just how friendly and polite they are. Yes some of them often times had thick foreign accents but they still were able to be understood.
One example I would like to share is when I deposited a 4-digit amount check into a chase ATM, the receipt stated funds would not be available til almost a month. I called to inquire why; the first agent was unable to answer my question and then transferred me over to her manager whom explained to me that when a big check gets deposited, they're some standard protocols they must follow. However he said if I gave him permission to contact the writer of the check (and 3-way call me) right now to verify the amount that he would make the full amount available. After the 3-way call the company successfully verified that they wrote me a check in that amount and as promised the funds were available immediately after.
Despite all the negativity about Chase on this site, they personally have made me feel welcomed and I have full faith that my money is safe with Chase. I am happy customer and will be sure to continue banking with them in the long term future.
4 out of 5 marks
I received a text alert early this morning inquiring if I made a certain purchase. My answer was no. I received an email an hour later asking about four other purchases, whether I made those. After researching my online banking and then talking to the Chase fraud department I found out that there were four attempts at making purchases with my debit card number. Thankfully none made it through as charged to my account. Three cheers for Chase Banks fraud alert and policies.