Chase Bank Customer Reviews
2 out of 5 marks
After keeping a business and personal account with Chase for over 15 years, they turned us down for a line of credit. We have an extremely high daily average balance, have 4 of their credit cards, whose payments are never late, have an excellent credit score, and still were declined. Bank of America and one other local bank, with whom we have no prior business relationship, gave us loans within two days, with minimal paperwork!! I guess its time to switch banks. And here we thought a long term relationship would pay off!! Not with Chase!!
1 out of 5 marks
I have paid Chase about $150 or more overdraft fee with in last two month just because Chase hold my money for unnecessary reason and therefore I get behind in my payments and pay Chase overdraft fee.
I been with Chase for about three years. I have personal checking account with Chase and business account with BOFA. Every month three or four times I transfer money from BOFA account to Chase. Last year I signed a contract with Chase not to charge monthly fee and overdraft fee but the condition is I have to have direct deposit which I do. So I signed the contract hoping I am safe. For last few months Chase started charging me overdraft fee. When I questioned either telephone chase banker or walking branch in Fremont / Mowry location. In return respond I get stories after stories and when I prove them wrong they come up with another brand new story. The situation is I request BOFA to transfer fund to Chase account three or four times of month. BOFA transfer money within 24 hours and I have proof. however Chase take two, three some cases week to update the funds in my account and its all CASH. while my account is in service I am making payments however due to lack of Chase bank processing system money doesn't get available on time so Chase charge me overdraft fee.
Question: I asked Chase customer service why are you taking days some time weeks to update my funds even though its CASH. In return respond its a Chase processing time. However there is no fix or listed time line when your money will be available. I asked why? Chase respond with another new story; Chase TERMS and CONDITIONS. Chase is playing very sneaky and technical terms with me and taking full advantage just because they can. There is more to it however I believe I have run out of space. thanks mybanktracker to update my review.
4 out of 5 marks
I know many people have had issues with Chase but I would like to share what happened to me. I think the reason why I had a positive experience because I actually had two workers that cared about my predicament. We actually started getting behind in 2011 after my husband's heart attack. It seemed that was the changing point. I got behind on payments. Robbing Peter to pay Paul and barely having money for gas and food...sometimes wondering which was needed more. I spent so much time and two years trying to catch up or stay caught up my stress level was about to kill me. We were about to lose our home and one day I was on the phone with a customer service employee and she suggested that I do a loan modification. I was very apprehensive because other customer service employees told me we didn't qualify. I finally relented and filled out the paperwork. She even told me how to fill it out and what to do. Our contact in the loan modification, Dustin, couldn't have been more pleasant to work with. He talked me through everything. He called by the next day if I called and left a message. Well, after 3 months we were approved for a modification. We gave up the 5 years of equity to start over - but there wasn't much because we were so far behind. We ended up with a 3.5% interest rate (down from 6.5%) and our monthly payment dropped by $500.00 and that's a lot when your payment is $1400.00 We paid a total of $28.00 for the modification and didn't have to pay any late fees, or missed payments...it was all factored back into our mortgage that is now affordable. So, thank you to the 2 people at Chase that helped us with saving our home.
1 out of 5 marks
Ran into a real financial crunch back in 2008. Having approximately 100K in credit card debt (medical, taxes etc)we decided to go with the consumer counseling and eliminate debt in every way possible. Chase held about 40K of this debt. We sold assets and used 401 K money to eliminate all but 15K to Chase.and 5K to Citi. Chase was determined to get their money back one hundred percent plus interest(which is why we left this much on the table with them) and unlike many other banks refused to deal in any way accept a pay off plan. We had of course sold most all disposable assets and were determined to stay in our home. One month after paying on the plan for over two years we were late with a payment and Chase immediately took the drastic action of reclaiming all the interest not paid at a rate of 29.9% meaning that we now owed more than when starting the plan two years prior. This of course meant we really had to just stop paying them at all...which sent the debt to collections where we now receive on average five calls a day for the past five years. Personally I'm somewhat convinced Chase is more of a Bully than a Bank and went to unmentionable extremes to make sure they were getting everything to the last dime. Life can be hard and Chase loves the challenge of making it harder.
2 out of 5 marks
I sincerely would not recommend these guys for your small business. when times are tough they beat you over the head. they have my intrest rate up to 27% because of 5 late payments in the last three years. hey people lets wake up, there are other options. dump chase like a bad habit.