MyBankTracker rated Chase based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
Tried to use my card today to buy rabbit food (like $10) and was told the card was invalid. So I called Chase thinking now what and was transferred to three different people and put on hold for 40minutes before they could figure out the problem. I was told word for word that Chase has made a decision that they no longer want to bank with me and my account is terminated. I was not given a reason even though I kept asking why, all they said was they could not disclose that information to me. I said what happens to my money, they said I will receive a check for the money in my account, in TEN DAYS!! My money and account is frozen for almost two weeks!!!! I have no access to my money that may I add is mine and I earned! I told them I don't carry enough cash on me to get me through 2 weeks and they said sorry you will receive the check in 10 days. I have not been delinquent with my Chase accounts; no bounced checks, I pay my bills before the due date of each month and have a good amount of money in both my checking and saving accounts and a very good credit score! I have never been so disrespected,astonished, and disgusted in my life! My family and I have banked with Chase for years!! What company wants to let go customers??? I encourage everyone to get out of Chase while you still can! I have been told this happens frequently and you are pretty much just screwed for something that is not your fault! Needless to say my family and I will be terminating our business with Chase and contacting the better business bureau and reporting this horrible horrible company!
After reading other reviews about Chase I was somewhat surprised. My experience so far has been positive but my needs basic. We do not have a mortgage with the bank only savings, checking and credit cards.
Customer service at the bank is good, over the phone it's been helpful on 2 occasions with questions related to my chase freedom plus.