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Chase Customer Review

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karo's Profile Image

1 out of 5 marks

Reviewed by karo

Jan 9th 2013

Bad Customer Service By Phone In Reference To Mortgages!

Just called and really i felt that i was talking with somebody so unfriendly. She explained some guidelines in harp program and i felt like i was talking with a robot. I want to ask and be answered in a nice attitude. Pls chase change your customer service by phone. So bad!

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Other Chase Reviews

therealmvp5's Profile Image

Reviewed by therealmvp5

Dec 17th 2014

4 out of 5 marks

if this is all you can get..

Last option in terms of banks. So many options with online banks that it is pointless to use a big bank unless you need a teller.

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bigmoney's Profile Image

Reviewed by bigmoney

Dec 15th 2014

1 out of 5 marks

poor service

The bankers come in late, then sit at their desk for 15 min before helping customers that are waiting. There are never enough bankers on hand. The wait to see a banker is rarely under an hour and is usually an hour plus. Very poor service. The sign in sheet is a joke, they don't even look at it and will let people cut in front of you.

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