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MyBankTracker rated Chase based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.


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Chase Customer Review

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karo's Profile Image

1 out of 5 marks

Reviewed by karo

Jan 9th 2013

Bad Customer Service By Phone In Reference To Mortgages!

Just called and really i felt that i was talking with somebody so unfriendly. She explained some guidelines in harp program and i felt like i was talking with a robot. I want to ask and be answered in a nice attitude. Pls chase change your customer service by phone. So bad!

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Other Chase Reviews

KFamily's Profile Image

Reviewed by KFamily

Jun 30th 2015

1 out of 5 marks

Buyers And Sellers Beware!

Do not use chase! If you are a buyer and want to buy your dream home do not use chase because you will lose the home! Chase takes at least 85 days to close a loan but they will tell you 45 with a smile on their face! Ridiculous! They should not be in business. Their underwriting is "behind schedule" and you will not get a response from management, processing or underwriting, they do not care about your time frame only what works for them! I've bought and sold real estate for the last 14 years and have never gone over 35 days. Chase has cost me so much money but they do not care!

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jupiter's Profile Image

Reviewed by jupiter

Jun 24th 2015

1 out of 5 marks

very poor personnel

own gI went to to this bank and spoke to a female asst mgr who was extremely insulting calling me a thick headed Italian, I made a complaint to the CEO of chase execute office and spoke to a female execute asst. to the CEO, she put me in touch with the district mgr of that area, she said they would take action against this person but could not tell what it would be or the possibilities, I informed her as long as this woman is there I will not bank with chase and withdrawn my accts. which are substantial, she instead advised me to use the Ralph ave branch, I told her I would not be inconvenience for her mistake. I then got a call from the CEO exec asst. who's only concern was me not closing my acct.all in all the original question that I had was not answered by anyone of these people, so they danced around it, shame on you CEO Jamie Dimon, for employing should idiots, save yourself the aggravation and go to TD bank or any other then chase they are too big for thereood

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