Overall Rating

MyBankTracker rated Chase based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B

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Chase Customer Review

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karo's Profile Image

1 out of 5 marks

Reviewed by karo

Jan 9th 2013

Bad Customer Service By Phone In Reference To Mortgages!

Just called and really i felt that i was talking with somebody so unfriendly. She explained some guidelines in harp program and i felt like i was talking with a robot. I want to ask and be answered in a nice attitude. Pls chase change your customer service by phone. So bad!

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Other Chase Reviews

memol's Profile Image

Reviewed by memol

Apr 19th 2015

1 out of 5 marks

Very biased bankers and poor customer service

Customer service at this branch is the poorest possible it could be. The bankers are very rude and biased against internationals and show no interest in helping out the customers with their needs.

I went to this branch and wanted to apply for a credit card. The banker claimed that because of my country of origin and some new policies at the bank against terrorism money transfers(!!!), she cannot apply for a credit card for me. This did not make any sense to me since I've been living in the US for years and hold credit cards from other banks. I was very disappointed and angry because of her irrational response. I called the customer service of Chase bank and they said there is no such a thing and they helped me get a credit card on the phone! I'm wondering whether this experience indicates the banker's lack of knowledge and inability to do her job, or it is special treatment to minorities!

I do not recommend this branch at all, and in fact I think the manager of this branch really needs to rethink about some of the bankers working there.

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chrisjeon's Profile Image

Reviewed by chrisjeon

Apr 14th 2015

3 out of 5 marks

Mediocre

It's ok

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