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Chase Customer Review

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karo's Profile Image

1 out of 5 marks

Reviewed by karo

Jan 9th 2013

Bad Customer Service by phone in reference to Mortgages!!

Just called and really I felt that I was talking with somebody so unfriendly... she explained some guidelines in Harp Program and I felt like I was talking with a robot. I want to ask and be answered in a nice atitude... pls Chase change your customer service by phone.. so bad!

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Other Chase Reviews

pvermeul's Profile Image

Reviewed by pvermeul

Aug 18th 2014

1 out of 5 marks

A silo'd approach to banking

Had a strange experience with Chase... I was a denied a home equity loan , because my credit scrore was too low (btw it is higher than 730!), but the same month the same bank sent me a letter letting me know that they automatically increased my credit level of my credit card because of my excellent credit score ... are you still following ?

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Justwow's Profile Image

Reviewed by Justwow

Aug 17th 2014

1 out of 5 marks

Debit over draft scam

I find it funny how they allow you to sign up for over draft protection on debit swipes and you agree to the over draft fees and pay them that chase can decide at any time after they get their money to stop your debit over draft with out even a warning that they deem it as over use. So the question remains to be why even offer it if you can shut it off because it was used. I'm pretty sure that's why people use the over draft chase! I can see having a dollar limit I totally agree. But you make people pay 34 dollars a pop per charge. Your making money to boot. There are banks that only charge a over draft for that day it went over. I think it's a nice money making scam for them and I decided to use this bank because they are well known and had all this hype about being a decent bank. The fees I paid are the rest of my AEP bill unpaid. Thank you chase it's awesome. Know how I found out I didn't have debit protection I tried to pay my AEP bill and it was declined your awesome! Only 108.95 and you made 209.00 of me this time. Who knows how much total. You have been paid back every time it's been over drafted. Just thanks I want to say thanks your awesome...... Just kidding

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