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MyBankTracker rated Chase based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

C+

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Chase Customer Review

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reweq's Profile Image

1 out of 5 marks

Reviewed by reweq

Jan 10th 2013

Chase Customer Service Is Incompetent And Rude

I had the misfortune to deal with more than one phone chase bank representative

who completely wasted my time, and on top of it they acted if they were doing me a favor by interruopting my work day with their interrogation. Today was not the first time i got a call from chase wanting to verify a transaction i had made online. Please note that i never had trouble with the online security questions or passwords. It just seems that chase has overly sensitive triggers for a bit higher amount transactions (eg. , thousands), or even low amounts(eg, hundreds) in international transactions.

So this chase phone operator calls me to verify my transaction. I call chase back to the number provided to make sure it's not a scam, and the so-called specialist started to fire the security questions at me. I answered perfectly and was sure everything would be fine, but after half an hour of interrogation in a sour tone, she wantedto call my other bank from where i had transfered some money into my chase account.

I was placed on hold for a long time until she established a three-way conference call with the source bank for the transaction (both local banks where i've been a customer for 15yrs+, when chase was still washington mutual). It turns out that without me giving my password away they couldn't verify the transaction, so after all the hassle and sour interrogation, i still must go in person to the branch! I am miffed for 2 reasons:

1. I wasted a lot of time for absolutely nothing! 2. The wonam, called virginia, was extremely rude. She had an annoyed tone throughout the ordeal, and kept telling me that she was doing me a favor. Also used a threatening tone to tell me that i would have to go to their branch in person if i wouldn't out with her rude behavior for longer (which in the end i have to do anyway! )

there are incompetent people everywhere, but chase seems to take the prize in using them to waste your time.

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Other Chase Reviews

Amy0105's Profile Image

Reviewed by Amy0105

May 2nd 2014

5 out of 5 marks

Great branch!

Love this branch. Staff is friendly and willing to help, especially the manager Nader. They always go above and beyond to answer any of my questions!

Is this review helpful? ▲ Yes 2 ▼ No 0

CASHPOLICY's Profile Image

Reviewed by CASHPOLICY

Feb 17th 2015

1 out of 5 marks

Will Not Take Cash For A Deposit!

My father is in the hospital and i went to his bank to make a small cash deposit ($400) into his account, and was told that since i was not on the account they would not allow me to make a deposit of cash. Never heard of a bank refusing cash. They said he had to be with me in the car or they could not take my cash. I spoke to the manager and she confirmed that chase's policy is not to take cash from a non account holder. Crazy business.

Is this review helpful? ▲ Yes 1 ▼ No 0

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