MyBankTracker rated Chase based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I had the misfortune to deal with more than one phone chase bank representative
who completely wasted my time, and on top of it they acted if they were doing me a favor by interruopting my work day with their interrogation. Today was not the first time i got a call from chase wanting to verify a transaction i had made online. Please note that i never had trouble with the online security questions or passwords. It just seems that chase has overly sensitive triggers for a bit higher amount transactions (eg. , thousands), or even low amounts(eg, hundreds) in international transactions.
So this chase phone operator calls me to verify my transaction. I call chase back to the number provided to make sure it's not a scam, and the so-called specialist started to fire the security questions at me. I answered perfectly and was sure everything would be fine, but after half an hour of interrogation in a sour tone, she wantedto call my other bank from where i had transfered some money into my chase account.
I was placed on hold for a long time until she established a three-way conference call with the source bank for the transaction (both local banks where i've been a customer for 15yrs+, when chase was still washington mutual). It turns out that without me giving my password away they couldn't verify the transaction, so after all the hassle and sour interrogation, i still must go in person to the branch! I am miffed for 2 reasons:
1. I wasted a lot of time for absolutely nothing! 2. The wonam, called virginia, was extremely rude. She had an annoyed tone throughout the ordeal, and kept telling me that she was doing me a favor. Also used a threatening tone to tell me that i would have to go to their branch in person if i wouldn't out with her rude behavior for longer (which in the end i have to do anyway! )
there are incompetent people everywhere, but chase seems to take the prize in using them to waste your time.
Customer service at this branch is the poorest possible it could be. The bankers are very rude and biased against internationals and show no interest in helping out the customers with their needs.
I went to this branch and wanted to apply for a credit card. The banker claimed that because of my country of origin and some new policies at the bank against terrorism money transfers(!!!), she cannot apply for a credit card for me. This did not make any sense to me since I've been living in the US for years and hold credit cards from other banks. I was very disappointed and angry because of her irrational response. I called the customer service of Chase bank and they said there is no such a thing and they helped me get a credit card on the phone! I'm wondering whether this experience indicates the banker's lack of knowledge and inability to do her job, or it is special treatment to minorities!
I do not recommend this branch at all, and in fact I think the manager of this branch really needs to rethink about some of the bankers working there.