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Chase Customer Review

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reweq's Profile Image

1 out of 5 marks

Reviewed by reweq

Jan 10th 2013

Chase Customer Service Is Incompetent And Rude

I had the misfortune to deal with more than one phone chase bank representative

who completely wasted my time, and on top of it they acted if they were doing me a favor by interruopting my work day with their interrogation. Today was not the first time i got a call from chase wanting to verify a transaction i had made online. Please note that i never had trouble with the online security questions or passwords. It just seems that chase has overly sensitive triggers for a bit higher amount transactions (eg. , thousands), or even low amounts(eg, hundreds) in international transactions.

So this chase phone operator calls me to verify my transaction. I call chase back to the number provided to make sure it's not a scam, and the so-called specialist started to fire the security questions at me. I answered perfectly and was sure everything would be fine, but after half an hour of interrogation in a sour tone, she wantedto call my other bank from where i had transfered some money into my chase account.

I was placed on hold for a long time until she established a three-way conference call with the source bank for the transaction (both local banks where i've been a customer for 15yrs+, when chase was still washington mutual). It turns out that without me giving my password away they couldn't verify the transaction, so after all the hassle and sour interrogation, i still must go in person to the branch! I am miffed for 2 reasons:

1. I wasted a lot of time for absolutely nothing! 2. The wonam, called virginia, was extremely rude. She had an annoyed tone throughout the ordeal, and kept telling me that she was doing me a favor. Also used a threatening tone to tell me that i would have to go to their branch in person if i wouldn't out with her rude behavior for longer (which in the end i have to do anyway! )

there are incompetent people everywhere, but chase seems to take the prize in using them to waste your time.

Is this review helpful? ▲ Yes 3 ▼ No 0

Other Chase Reviews

trismon04aolcom's Profile Image

Reviewed by trismon04aolcom

Jul 2nd 2014

1 out of 5 marks

Chase is the worst bank ever!

I have been with chase for years and it is getting horrible by the day! When you call customer service you get a foreigner that you can't understand,and the one who you can understand are not helpful. I can't lie there was a guy in the past that was awesome. But everyone else sucks. This year I have racked up more than $400 in fees and it's only been 6 months. A direct deposit of more than $1000.00 was going in every week. I know that's chump change for you guys. But I'm taking my direct deposit to navy federal. It's sad because I really liked this bank that's why I stuck around for the last 5 years.

Is this review helpful? ▲ Yes 2 ▼ No 0

jpeterson's Profile Image

Reviewed by jpeterson

Aug 1st 2014

1 out of 5 marks

I Hate Chase Bank

Ok, let me start out by saying “i really had chase bank”. I tried to put cash into sons checking account today. I had cash so it would available to him without having to wait. After waiting 15 minutes in line because they only had one teller open i learned that because my name was not on his account they would not let me deposit my money. I explained to her that i was trying to put money in his account, not trying to take it out. She said unless my name was on his account i could not do it. I asked her how i was supposed to get money down to him if i could not deposit into his account. She told me that as of march 3rd it was company policy not to let people deposit money if their name was not on the account. They are trying to prevent “money laundering”. So according to chase bank i could be laundering money $100. 00 at a time. So what we have to do is have my wife put the cash into her chase account and then she can transfer it to sons account. That’s twice the work and headache to get to the same outcome. Come on chase get your head out of your ass.

Is this review helpful? ▲ Yes 3 ▼ No 0

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