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Chase Customer Review

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reweq's Profile Image

1 out of 5 marks

Reviewed by reweq

Jan 10th 2013

Chase Customer Service Is Incompetent And Rude

I had the misfortune to deal with more than one phone chase bank representative

who completely wasted my time, and on top of it they acted if they were doing me a favor by interruopting my work day with their interrogation. Today was not the first time i got a call from chase wanting to verify a transaction i had made online. Please note that i never had trouble with the online security questions or passwords. It just seems that chase has overly sensitive triggers for a bit higher amount transactions (eg. , thousands), or even low amounts(eg, hundreds) in international transactions.

So this chase phone operator calls me to verify my transaction. I call chase back to the number provided to make sure it's not a scam, and the so-called specialist started to fire the security questions at me. I answered perfectly and was sure everything would be fine, but after half an hour of interrogation in a sour tone, she wantedto call my other bank from where i had transfered some money into my chase account.

I was placed on hold for a long time until she established a three-way conference call with the source bank for the transaction (both local banks where i've been a customer for 15yrs+, when chase was still washington mutual). It turns out that without me giving my password away they couldn't verify the transaction, so after all the hassle and sour interrogation, i still must go in person to the branch! I am miffed for 2 reasons:

1. I wasted a lot of time for absolutely nothing! 2. The wonam, called virginia, was extremely rude. She had an annoyed tone throughout the ordeal, and kept telling me that she was doing me a favor. Also used a threatening tone to tell me that i would have to go to their branch in person if i wouldn't out with her rude behavior for longer (which in the end i have to do anyway! )

there are incompetent people everywhere, but chase seems to take the prize in using them to waste your time.

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Other Chase Reviews

Deemi55's Profile Image

Reviewed by Deemi55

Mar 28th 2015

1 out of 5 marks

Biased lending

Chase is the worst institution ever in terms of discrimination against ethnic minirities including African Americans. The vicious tactics of its founder seem to be the pillars of the corporate culture of Chase. No matter what, non-white will find it increasingly difficult to secure a loan from Chase. It looks That their underwriters evaluate credit applications on the basis of names, religion, ethnic background and thieves stood discriminatory parameters .

All miniorities should boycott CHASE and expose it's biased culture to the public. It is a moral responsibility to stand against this institution which represents the ugliest face of capitalism since inception.

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ahmadm's Profile Image

Reviewed by ahmadm

Mar 25th 2015

1 out of 5 marks

Most Unprofessional

I had the most awful experience with a lender at chase name Joshua Sammeter at the branch in Arizona. I was working with him as a lender, we were approve for a home loan and all requested document were sent to him. We will call and leave messages and email and would not get a response until days later. We tried to get status on our loan process and was not able to get in touch with him. we lost the contract we had on the home we were tying to purchase. we lost our $1000 deposit, $400 inspection fees and $400 appraisal charges and still has not spoken to Joshua Sammeter to check the status of our loan.

Is this review helpful? ▲ Yes 1 ▼ No 0

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